Kiwi.comReviews 2,193

I wish I'd read some reviews before I paid trough them...

Never (one more time NEVER) use kiwi.com! And not because of covid or something else, but because their system could say you have a booking, while when you go to the airport you do discover they haven't booked the flight, you don't have a seat and the flight is full (so even if you would like to buy a new ticket yourself, you can't do it).

This happened to me. And now while they initially replied (before they confirmed their system is faulty) now they even stop replying. Still waiting for the refund (that they confirmed will issue).

But the bigger problem is that they messed my complete itinerary as after that I had another connecting flight.

So one more time - book directly with the airline companies and don't use kiwi.com as an incompetent and uncapable middle man.

These people are crooks. Do NOT buy. They take your money and give zero service. They do not refund within 24 hour FAA mandated period for flight purchases. Burning your money is better than giving it to them.

Zloději

I booked a flight to return home from Barcelona to NYC after a family vacation. Two weeks before I was emailed that the flight time had been changed. 24 hours before our departure I received an emailed that the flight had been canceled. I tried calling them to no answer. The Airline did not answer either. I was stuck in Barcelona with my family finally to get home I had to buy new tickets thru another airline. I had to request a refund thru my credit card company. Kiwi offered me a company credit of 94 Euros and to get a bigger refund I had to pay them... PLEASE STAY AWAY... YOU WILL LOOSE MORE THAN WHAT YOU SAVE...

24th of February 2021 I bought 2 tickets from Warsaw (Poland) to Sydney (Australia) for 3rd of March 2021. The ticket costed a fortune! It was around 3 400 USD! There were 4 connecting flights to get to Sydney and there were 2 transfers in the USA. It occurred that USA borders were closed even for transit, so they should not have sold us those tickets! We managed to bord the first flight to the UK and then we had to buy other tickets for another almost 4 000 USD! On the 10th of March I claimed a refund because I had to pay off my credit card and you know it costs a lot if you don't pay it off on time! 5 months later my KIWI.com profile says, they are dealing with the increased number of complaints, and it may take 3 months before they deal with my refund. Had they not been selling the flights that people are not able to board, they would not be facing that issue! I recommend buying tickets directly on the website of the airlines.

I bought a ticket with kiwi from Dallas to Germany, got to the front desk the day of the flight and was not able to take my flight because they (kiwi.com) bought my ticket with a different destination and did not notify me! I lost my flight and my money and the only answer that they could give me was sorry. They told me that they are going to contact me back and I am still waiting. Please please don't use this company, save your money.

I bought three round trip tickets, Mumbai to Male, from KIWI.COM for US$1457. 92 on June 13,2021. On June 23,2021, KIWI emailed me that Indigo airline canceled Mumbai to Male flight and I checked in KIWI website for another option but there was none. Then, I called Indigo Airline and discovered that they did not have any record of our reservation and the PNR numbers could not be found in their system. I went to KIWI website and requested a refund and they acknowledged it. Then on July 16th I got four $10.95 refunds that was paid for seat reservation service.
In summary, they did not actually make the reservation with the Indigo airlines and created a fake itinerary and charged my credit card. Then came up with a bogus cancellation to force me to ask for a refund and then refunded $43.80 and kept $1414. 12. They simply scammed me.

KIWI.COM is registered in Czechoslovakia but the emails to me had two Indian names, Atul K., and Sourabh C., as travel consultants. It could be that the scammers are working from India and registered the company in Czechoslovakia with nonexistent fraud and criminal laws to evade prosecution of any kind! I am planning to write to JUDr. Pavel Zeman, Prosecutor general of Czechoslovakia: E-mail: *******@nsz.brn.justice.cz. You can search him in Google and could be easily found. Please write to him if you are also scammed.

Just like all the other reviews I am here to post about my Kiwi.com scam experience. Had to cancel trip on March 31,2020 to Tokyo because of not being able to return to the US via COVID lockdown.

Pursuant to 14 CFR 374.3,14 CFR 259.5(b)(5), and 12 CFR 226.12(e)(1), they must refund back to credit cards within 7 business days or 20 days for cash/check.

All Nippon Airways must abide to above rules provided by the U.S. Department of Transportation, which means they should've refunded KIWI.com, yet no refunds were administered to me. It's been 2 years and customer service stopped responding on March 21,2021. It is now August 28,2021 and I have submitted a consumer air travel complaint to the U.S. DOT.

I used this company and booked flights before Covid Feb 2020, its now nearly September 2021 and despite Pegasus airlines refunded Kiwi, Kiwi have never sent me my refund despite countless emails. My flights were cancelled by the airline Check other reviews, there are thousands of people in the same situation. Do not use.

These people have fraudulent business practices - from selling bogus Airline Tickets to customers to inhumane customer service that's located in Bangladesh. When you wonder why you don't get a refund, it's because they tie your money on a fake (their) credit card number so when you call your airline for a refund - the refund goes to them. So the best way to get your money back is to dispute the charge with your credit card company. And remember never fly again through Kiwi.com, don't be a sucker!

For Ryanair they hide the email address used to make the booking, so you can't check in with Ryanair yourself. For Wizzair they hide the PNR altogether. This means you don't even know if the flight has been booked. There's no proof of the flight booking at all. They do this so that any changes must be made through them and they charge a premium for this. Unfortunately this makes me less likely to book with them. I usually like OTAs but I've always had the ability to check in and manage the booking myself after booking, but I feel like Kiwi is holding our bookings ransom.

I only came to know when I went to the airport that Airlines cancelled my flight. It costed me $******* to book the alternative flight from qatar airways because of kiwi.com never notified me the airline cancellation. This is really bad service and it wasted my time and money. I'm still trying to get money.

Took my money. Did not notify me in any way that my flight was cancelled- I found out when I tried to check in. They admitted it was there fault by phone and promised to follow up with refund. Never responded to any emails or messages again and never gave refund. Garbage service- would never use this again.

I am still waiting for the remaining 50% of my refund.
They have no sense of customer service, they don't take responsibility of their own problem.
After a year waiting, this is what I got!

I was supposed to fly on May 13th 2021 for a roundtrip from Paris, however the flight got cancelled a day before by the flight company. Kiwi.com forgot to communicate this to me so I was the only one to show up for the flight on that day. Moreover, the day before they sent me a flight confirmation with the title "we've checked you in". I reached out that same day to kiwi.com to clarify. They apologized, offered full compensation (including the cab I took to the airport and COVID-19 test) but mentioned it might take up to 3 months. Well, this period has passed and I have not received any compensation, nor I am able to reach them regarding my issue.

They will steal your money! And then thank you for it. Run away as fast as you can. This company is horrible

I bought a ticket through Google and used this underlying service called Kiwi.com. They came back to me 2 times asking for more money to book the flight. The cost literally tripled. I did some background searching on them and found they have thousands of 1 star reviews. I think it's a huge scam and it cost me hundreds of dollars given that I had to go to a diff site to book it and w dynamic pricing I got hosed. Their customer service people say they manually do some of the orders- so when the price moves I am SOL. DO NOT USE.