Kiwi.comReviews 2,193

I lost $2200 on a round flight ticket on this site. I have been on customer care for weeks now and nothing. DO NOT USE.

I booked flights on Kiwi and will never do it again as they changed departure date and then wouldn't let me rebook original date without paying for new tickets or a change fee that was higher than booking directly with the airline a new ticket. Crazy! Still waiting for a refund!

Hello,
I have booked a continuous flight from Chennai to Bahrain to Dubai Air Gulf airline through KIWI website they took 24H to confirm the ticket by sending me two tickets (separate reservation No.) in one pdf of the same root Chennai to Bahrain in one ticket and Bahrain to Dubai in another ticket with different reservation No.
At the airport refused to check in my flight because I do not have a Bahrain visa because it's a separate flight, not a continuous flight. I got in touch with air gulf customer service and they said there is no root as kiwi booked and they made it separate. Finally, this mistake by KIWI cost me the whole flight cost and they deny the mistake, kept manipulating, fobbing, and didn't refund or compensate for this ticket
I strongly DO NOT RECOMMEND TO BOOK THROUGH KIWI AGENCY

12hrs before my flight they chose to cancel the flight. Whenn I told them that I wanted a refund; I was told that bc it's less than 48hrs they could not issue a refund but I could choose to travel on another date. This was an international trip with vacation time in mind. Customer service was rude and disrespectful.

Had to cancel my $222 dollar flight to Cancun. If I had booked directly with the airline I would have gotten a full refund. Kiwi gave me an $11.32 refund! Thanks you crooks.

Only book with them if you have no other options. Don't ever expect them to compensate you in any way if you need to. They have the worst customer service ever.

Cancelled my flight refused a refund and offered me stupid alternative TWO WEEKS earlier or on alternative flights the same day at 200% of the price available elsewhere. Thieves, avoid completely, or loose your money!
Edit: This gets worse, much worse. I contacted JetBlue asking about a refund for the cancelled flight and they advised that the flight HAD NOT been cancelled, that I still have a booking and I had been misled by Kiwi. So now, having rebooked with Delta, I have two flights that neither airline will refund (as you might expect)! I'm out A$700+ plus because of Kiwi's shocking incompetence! And when I take this up with Kiwi they won't even acknowledge their mistake! As I said, book your travel with these people to your financial peril!

If you are ever thinking of using Kiwi.com, you should literally take your money and throw it out a window at a stoplight. At least then you would get some smiles out of the hundreds of dollars you will lose anyways.

They are literally one of the worst travel agencies I have ever had the disgust of working with. I have been to every continent and flown circumferentially around the globe and never had to deal with such money-grubbing, "put the customer last" people in my entire life.

I book a ticket and the day before my fligth it was canceled and they give me an alternative which is goddam expensive! So i canceled a my fligth and request a refund and they said its gonna take 3 $#*!in months which i never receive! Its been almost 4 months theres no update until now! Do not book on this kiwi $#*!! Thier a SCAM! Go report them so this company will close!

DONOT BOOK with Kiwi.com, it is a fraud web site, one of the connecting flight cancelled from India to USA, these guys offered rebooking another flight and again charged full amount. When I asked the refund for the canceled flight, they said contact airlines, and airlines says you have booked via kiwi.com. Totally screwed these guys. Anyway my loss is just $100 as it is domestic connecting flight within India, if it is internal flight then that's it, I would have lost more than $1000. Thank god.

If there is No star option I would rate this as zero and fraud CZECH web site. My mistake is I didn't check reviews. Below screenshot email is from kiwi.com read and save your self from this fraud web-site for booking flights.

I tried to board at Narita airport in Tokyo and got rejected because I didn't take the PCR test. They didn't accept any refund because the cancellation policy said they were not responsible for any covid-related problems. They didn't give me money back for the return ticket despite me signing up for the travel insurance. Presumably, they don't have a regular there and no customer will use their service anymore. Otherwise, they would give money back to make sure that I would use it again.

My flight was cancelled and I've been waiting a year for my money back. The deadline for reimbursement was 3 months... I have no more answers from the company and no number to contact them.

All flights has been cancelled because of the COVID 19 pandemic, Kiwi management promise to refund my ticket's refund since April 2020, yet up to date they are not responding or answering any call to return my ticket money. It's really annoying, frustrating and disturbing not only for me but for most of the Kiwi's clients. They promise you to give you refund back, obviously, they are just simply telly untrue promises. Kindly for everyone be advised and be aware not book your flight with them.

If I could give negative stars I would. A total scam of a company. Took me for up to $2,000. I bought tickets for flights that were immediately canceled. The option they gave me was to fly from California to Madrid on 4 different flights that took over 30 hours of travel and cost $900 more. I had to cancel and since then (May 2021) until now (December 2021) I haven't seen a penny. They keep saying they are backed up and working on the refund with the carrier. They are waiting for me to give up and go away. Not going to happen. My next step is to file a complaint with the Department of Transportation. DO NOT USE THIS COMPANY!

Total scam, they are liars and have stolen the $1400 refund which was paid to them by JapanAir for my canceled flights during Covid.

I have book many times with this company now I am going to stop booking. I planned a booking weeks ahead of time, the airlines cancels i asked for a fund they said it's up to airline to give refund it can take up to 90 days, I got a answer almost two months they send me a email select payment method it doesn't work I contacted customer service they said time has ran out only credit only.

I have been waiting for a refund over a year and half. I have reached out to them many times and I have only received an answer once about 6 months ago saying that they are working on it. Since then RADIO SILENT and I have not been refunded yet. Worst company and worst customer service ever

I tried to call support desk and explain that there's a whole new variant going around the world, and Germany is the epicenter of the new wave in Europe, with now tests required for every gathering on top of vaccination status. I explained that I didn't feel safe traveling there anymore and I requested a refund due to this phenomenon outside of my will. They were tone deaf and sent me off with an email address that doesn't work anymore, and no way to contact them. Scam company. I'll be escalating this.

There are enough bad reviews, I wish I'd looked them up before clicking "purchase". But I'll add my experience. They specialize in finding cheaper fares that continue on somewhere beyond your destination (like NYC->London->Paris might be cheaper than NYC->London) - but consider this:
1) If you search for those fares, you'll find them, too - at even lower prices than kiwi.com quotes. Two minutes after I "purchased", I searched and found exactly the same flight for about 2/3rds the price.
2) I tried to cancel within 5 minutes (they offer free cancellation as long as the ticket isn't booked), but even though I got an immediate "response" ticket for that, they didn't do anything about it until after I got the notice that booking was complete, about 18 hours later. No service integrity on their part, but I understand their motivation to make money off people. Plus, no matter what, 18 hours is a long time to wait for ticket confirmation!
3) Since the ticket is so messed up (to an extra destination; booked through an agent, not an actual airline), it's difficult at the airport, especially during the pandemic when so many flight conditions change quickly. I had to spent an extra hour at the check-in counter since the my prep work for the "non-destination" had changed and I needed to fill out extra forms. Several other people were having the same problem. Even though kiwi.com tells you that you should plan on no more than a few kilograms in a small carry-on bag (since any checked luggage may get lost, or sent to the "non-destination", the whole thing is real pain.

A complete waste of time and money.

I booked with Kiwi and when it was time to board my flight the airport staff didn't allow me to board the plane because the kiwi.com hadn't actually paid the airline for all the tickets I purchased. I had to wait until the next day to board another flight and pay for my own hotel. I will never book with Kiwi again. They are truly the worst!