Kiwi.comReviews 2,193

They have a fraud refund policy. They refund you just $10 from any amount you paid. Even if you try to cancel it right away after purchasing. They do not answer chat, there is no way to e-mail them. You can not call them. Only if you have a booking and the flight is within 14 days.

My family purchased tickets through kiwi and our flight home in Mid-March 2022was cancelled. To this day in June 2022 I have not received my refund yet. They are a joke. DO NOT PURCHASE FROM THEM.

I booked a trip throw kiwi that had multiple flights. One of the flights got cancelled and kiwi solution to that was to ask me for another 1000 euros (which was the original price of the trip) so that they can get me into another flight. I tried to get a refund on my own, but kiwi doesnt let you do that so you are stuck with them until they manage to get a refund from you, which can be in a sort of credits that you can onlyt spent on kiwi. I would advice anyone to stay away from their services. Do not spent one single penny here.

I am filing an official claim for the my flight that was cancelled by the carrier to this email provided, but to my surprise its non existence! Clearly kiwi is a scam and will just get all the money they can get from you. I'm in the process of refunding but is unable to reach any customer service. Authorities need to do something because clearly they are thieves!

Miserable customer support!
My flight has been cancelled and rescheduled by the transporter (Tukirsh Airlines), and as per the policy of the transporter i am entitled to a 100% refund due to the unvolontary changes of flight. I have contacted the airlines directly to confirm my eligibility but Kiwi pretends that i am not. Even the airline is surprised by the position and lack of support from this travel agency... I am a frequent traveller and this is one of my worst customer experience with a travel agency company.
Run away if you don't want to loose your money... unacceptable customer service... Only interested by their profit and benefit and not by the customer care at all... Even if the customer is entitled to reimbursement!

Never Never Trust kiwi.com. They steal your money. For anyone interested, I am ready to show my case how they stole 420$ from me. Changing flights. Charging for travel in process. Never but never trust Kiwi.com. Pay a little bit more and save money. I got charged twice. For one, I did not get an invoice.
It is even worse. Two month later(2/6/2022) they called(Yoseph) me to offer to refund partially one of the two payments. How rude! Don't get close to them!

I booked a trip for me and my son to Tokyo. The website said the trip fee increased and to pay more $ to continue. I did, but the itinerary changed dramatically. So I canceled the reservation to start a new trip. I was only credited back $10 from the $4,019. I paid to them. They wouldn't refund me nor issue a voucher for travel. What a rip-off! Now I cant go on my vacation with my son because they messed up their website schedule. Crazy that a company is allowed to operate this way.

One star is being generous for this company. Their customer service is absolutely unacceptable. My flight was changed to have a 22 hour layover meaning I have to spend the night in that destination, and due to the fact that "it is under 24 hours" it is a minor change - as if 22 hours vs 24 hours makes a difference. They refuse to give a refund, and even worse, they don't even have the courtesy to offer an alternative solution nor rebook on a flight still through Kiwi that is still an inconvenience for me. They try to rid themselves of your problems in the easiest and most convenient way possible for THEM - no consideration for the customer. Absolutely will never use again and will not recommend to anyone!

I tried rescheduling a flight through this website because my father has become very ill. Despite the fact that the airline's website says they are opting to not charge for changing flights, Kiwi will only offer me $10 off my new flight. I have a family emergency and what should be free for me to change will now cost me another $1300. Shame on them for choosing to make a buck in my time of need. I will never use the site again

Zero customer service so if something goes wrong it's impossible to contact anyone. The boarding pass was never sent to me. I tried downloading it but my booking never appeared on the website or app. I had to therefore pay for a boarding pass at the airport which kiwi offers to refund (according to their website). I tried to make this claim for a refund but the website/app only allows you to go further once you access your booking. There is no generic email address or contact number. Counter intuitive and frustrating to use. Will never be going through kiwi again. Not worth the potential hassle

Still waiting seven months after flights were cancelled for refund. They acknowledge that they have received the refund from the airlines, but months later still have not refunded to customer.

What do you call a company that takes your money from an airline refund, and refuses to give it back? kiwi.com

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.

What a terrible business, messed up pur name on our boarding pass and then charged us 32$ to fix it. Lots of hidden fees and multiple of the same fees such as paying for carryons twice. When all said and done we spent more than what southwest quoted us up front with everything included and the layovers are stupid long. 8 hours waiting each direction. They got me this time but it will never happen again out of my pocket. I would never use this company again save yourself some cash and hard ache and let this company go down the toilet since thats were they are rapidly headed. Best of luck if you choose to purchase anything from them, oh and you cant speak to live people just automated emails when they get around to it. Just buy direct from the carriers and protect your investment.

Keep away. Total ripoff. I've been forced to pay extra £700 for flights. Amazed they are in business. Thieves.

Bought tickts for my parents. First they took 3 days to send one of the confirmations. Worst... i provided correct names just as they are on the passports, cuz they are really stricts in airports in South America, and they wrote the names incorrectly when making the booking with airline. Now they wanna make me pay for a mistake they made and i will have to pay extra to fix this...
They keep telling me to wait so I have half trip on hold thanks to them

Ordered Tickets through mobile app - on website was impossible to pay.
I payed almost 2 months ahead - during next 2-3 weeks I got more than 4 changes including destination on coming back destination. This was argumented as "minor change" - instead of going home I have to go to other country. That's crazy.
When asked for changing tickets - they suggested to buy other ones and I will get only 10$ back for old ones. In tickets where included 3adults and 1 child. That's scam!

I purchased baggage through Kiwi along with my airfare. The airline did not honor the service purchased from Kiwi and charged me for baggage anyway. Kiwi will not acknowledge nor address the issue. Kiwi has ignored the facts in front of them, including invoices, receipts, and a transcript from their own customer service agent guaranteeing ahead of time that additional baggage fees would not be an issue. Ultimately, Kiwi has refused to refund the baggage fees. BUYER BEWARE!

They just steel money. I booked a flight and they sent me some changes on the itinerary that were impossible, I had 5 minutes to transit. I asked them to change the second flight and they said there was no option. I asked them to give me back my money as O had paid an insurance with them. Never received the money. My honeymoon and they just stole over 1000$

Kiwi.com are real cheaters! My booked flights on 2/1/2021 have been canceled by the flights company. I have tried with Kiwi.com in order to get refunded with no answer, just lies! Recently, they have tried to cheat and provide voucher with the half of the amount and claimed that they have not got refunded from the flights company, and they are trying their best to help the customers for getting the refund. I contacted Corendon airlines today with my details PNR: P18NKT, and Kiwi booking number: *******. Corendon airlines informed me and provided me with a written confirmation that they have made the transfer and refunded the tickets money to Kiwi.com on 1st November 2021, so they have confirmed to me that Kiwi.com are cheaters and cheating their customers. No one of them is answering or could explain why until now I have not received any refund?