Kiwi.comReviews 2,193

I am writing this letter to express my disappointment with the company, I bought a trip from Uruguay to Australia, which it's a quite expensive ticket, and got my flights modified twice by AeroMexico. Kiwi support assured me that the only way to keep my flight was by keeping the current booked flight, adding more money to buy again the connection that failed. I did this once, and in the second time opted for a different solution as the company already failed me twice. I ended up adding 580 euros just to be sure I wont miss my connections with another company. Today I called Aeromexico myself to discuss the change and any form of refund, just to end up discovering, that Aeromexico did find a way for me to keep my flight and date, that was never communicated to me by Kiwi, as the only motive behind this lack of communication I can think of is making me pay a further expensier ticket just as a scam. I do expect a partial refund or monetary compensation, I do not want to lose more time nor energy in this issue, but rest assured I will if I do not have a valid response from the company, as this clearly is a scam scheme.

Refused to refund me after THEY canceled my FLIGHT! They are SCAMMERS! It took them 4 months get back to me, just to tell me there is nothing they can do.

I was refused boarding due to not having the correct visa for a transit. BA were kind enough to refund 1500£ but it was paid to Kiwi.com who then refused to pay it to me. They are thieves.

Never purchased any tickets from #kiwi.com! Which is associated with #bookingcom and #Expedia.
I bought a ticket for August 11th from Toronto to Vancouver. I had very important exam in Vancouver. In my ticket the flight time was 6:20 pm but when I got the pearson Airport no one was there. I found the flight time was 10:30 pm. I called #Kiwi.com, not only they were not sorry because of providing wrong information but also after 10 minutes which hold me on the line to check the condition, lied to me that was Airport fault which had changed the flight time, while when I got to the Airport for the second time, they told me that the flight y9 122 #lynxair was always 10:30 and nothing was changed!
They waste my precious time before exam, they made lots of stress for me and lied to me!
I reached Vancouver at 1am instead of 9pm and I couldn't sleep well.
Again on the way back my ticket for flight Y9 121 #Lynxair was 8am in my ticket but the correct time was 2pm!
They were not sorry ar all, they talked to me in a bad way and lied to me.
When I asked the #Lynxair crew at the airport they told me #kiwicom is always like this.
The operator which talk to me introduced himself as Francis.

Short version: Kiwi sold me a ticket from Los Angeles to Denpasar, Indonesia, with a stop and transfer plane in Tokyo, requiring a Visa to enter Japan to transfer planes – this is insane, but it gets worse. They sold it four days before my departure, but the Visa to Enter Japan with covid19 restrictions takes five days! There is no way to contact Kiwi; my bank is disputing with them, but this is also a dead end.

We booked a connection with transit in Delhi, transfer time 2:20.
Only AFTER booking, 2 problems were revealed on the ticket (translated by me):
1. „Check your Visa rules. You are leaving the visa-free transit area
and enter India..."
In fact, visa for India were necessary. No clear hint or help before booking.
At the airport, double passport control with the beaurocratic Indians was very time-consuming. Had we not been the second in the immigration queue, connection flight would have been missed.
By order of airport personnel, we had to leave part of our baggage behind and hurry to check-in which was closed already but they were grateful...
We then had to push into security and passport queues and haste to the gate to enter boarding as almost last people.
2. „Connection time is sufficient for the transfer."
– A bold lie, see above.

PNR QHEUJN
They issued me a ticket clearly mentioning two 20 KG (81X119X119) checked bag and two onboard personal item 10KG (20X25X40) still at the gate airline charged me more than GBP90 for two less than 10 KG personal item. Airline refused to issue me any receipt. Though payment was done using my credit card. I will never book ticket through KIWI and will never fly with Ryan air in future. I will file a law suit in the appropriate court of law against KIWI and Ryan air for cheating me. Pankaj Bansal *******993

I booked a return trip London to Berlin, but they claimed my flight was cancelled by the carrier but they lied the carrier still has the flight but they wanted me to take an £11 refund to change the flights & when i done that they removed my return flight. Which went up to £250... avoid please they ruined my weekend away im sure they will ruin yours too.

Kiwi.com exploits the loop holes in the law and evade regulators and rip the travelers that are unaware of the companies practices and purchase the airline tickets on their portal. Made bookings of over $1000 and upon cancellation I was offered NO refund in cash or airline credit. They say they made a policy for themselves for their own benefit that they offer only 13 euro as kiwi portal credit (which is useless because 13 euro for over $1000 booking is a joke and no one will purchase ticket on their portal the second time). Govt. Regulators please take notice and protect the customers from this organized scam of Kiwi.com

Terrible booking services. They didn't want to give me a refund nor help me change my return flight. I booked my flight within 24 hours of my call to customer service. Stay away.

I'm waiting for 2 years for a refund - they paid Kiwi.com Credit which I told them I do not want. They are refusing to pay and blaming the airlines for not refunding. I will never book again with them as they are terrible!

This company is a SCAM.
There is no way to contact them if you have a problem. ZERO chance of getting any refund from them.
This company is a SCAM.

I bought ticket I put the preference date but they gave me different date and after I realize I want to change they charged the total amount of 585 euro and they gave me 10 euro back and I paied 1096 euro for new ticket and few hours later they canceled and they said I did it my self. I didn't di any cancellation and they took entire amount. Avoid this site. They are scam and fraud

Cancelled my flight due to covid (understandable), but then didn't refund me for two years and then only returned ~$400 of my $800 flight cost. Perhaps worse, what was returned was granted in Kiwi credit only as after waiting for two years to receive the refund, I was only given a week to choose how I wanted to be refunded.

Had to cancel a trip due to transit issue and covid restrictions. Kiwi send me a link to verify restrictions at the same time as booking confirmation!. How can I make changes if I find out about the restrictions at the same time as the booking is confirmed?

Like everyone else says, non existent customer service and no willingness to sort out any issues. Money grabbing scammers.

Worst of all!, they agreed to reimburse ticket price that supposed to be round trip and wasn't! After a year of writing them just now by email they said will not do reimbursement, because airline didn't agree!
Horrible customer service.
Now even If I find cheaper prices on their site, I just don't use it because they are absolutely not reliable at all!

I booked 2 return tickets for the 8th Oct 22 to Bali but after paying $1408. 25 it came up with the 6th Oct 22 (which I think happened due to internet cookies saving my history and bringing up the cheapest flight close to my original search). I requested a change but was told I had to purchase new tickets. So I was then told to cancel it and I would get back my ticket fare by Sakshi G one of their staff members. However after cancelling was only given $14.46. Do not use this company they are rip offs and outright lie when providing customer service.

I purchased a ticket from them and it happens that I got to cancel my trip due to an emergency. First off, there is no way of contacting them as such it is obvious that I am not going to get my refund. I have not travelled with them before; it was going to be my first trip ever with them. I cancelled y trip the same day that I purchased it and even that I still don' get a refund. Kiwi. Com seems to be a scam company which is trying to steal people's money. Please avoid dealing with them!

They Took my $$$ confirmed my flight and then cancled it for no reason, now I'm fighting to get my money back. Basically THIEVES. Warning don't ever use these companies they suck. WTF is wrong with these companies they take your money and then can't refund it, they need to be investigated for unethical practices.