Kiwi.comReviews 2,193

This site is such a cheater. My sister booked a flight from them which got cancelled by the airlines itself. Airlines told to give the full refund but these guys won't give it back to her. They don't want to contact the airlines and says that it's again their police rules to contact the airlines. Which is totall bull$#*!. Never gonna trust this site. So untrustworthy.

Kivi is a business that is set to generate revenue and go to cheat for them is not a problem for them to explain: at the time of booking from the air supplier the flight was staffed but Kiwi still sold me the ticket and three days later reported that there is a problem,So make sure your friends book a direct line from the airline!

I bought a ticket for $250, and 3 hours later went to the airport for the flight. There it appeared my flight was for June 1 instead of May 1 (basically a month out). I quickly bought another one for May 1st, and asked kiwi.com to cancel the other one. Not sure if it was a glitch on their side or it was mistake in my side, but to make long story short: they offered $10 credit for a $250 ticket. Total scam artists.

I used Kiwi to purchase two one way flights from MEX to SFO for $521 USD. After taking the flight, I noticed we were charged an extra $231 by the airline Volaris. When I followed up with Kiwi, they stated I had to pay a "check in" fee to the airline directly.

Kiwi's email confirmation gave me the instructions: "Check in with the airline
We don't support online check-in for this route. Please check in with the airline. Look for their check-in counter or kiosk at the airport."

No where in the booking confirmation does it state I have to pay an extra 44% fee once I get to the airport. They are denying my request for the $231 refund.

Kiwi has dishonest business practices and you should not use them unless you are ok with getting scammed.

The worst website for booking flight, they have told me that i need transit visa after i booke and after they took the money not like other websites that they warn you before paying because kiwi are the biggest thieves and i had no time to do transit visa in just one day very bad customer service and very rude workers and managers with seriously disappointing management,they are thieves they just take the money and run away without helping you or working on your problem they just leave you alone and steal your money and they lie about everything, i dont advice anyone to work with them you will be regreting.am going to sue this bull$#*!t website.

Never fool by a little cheaper rate. I have the worst experience. After two times of cancelling and increasing the price we finally cancelled and asked for the refund which they offered. And it took five months and still calling for the money. Every time I call they say that they didn't got the refund from the airline. Worst of worst.

Never ever trust because the agency doesnt pick the phone after they scum your money. Even they dont accept the refrence they provide it to you.

It was the most terrible experience I have ever had. They just steal your money by booking a flight that doesn't exist. They sent me an email of a confirmed booking from Sofia to Larnaca and then after two hours they send me another informing me that the carriers changed the flight date and timing. The email wasn't clear at all but they provided me with an updated ticket and asked me to follow it. The updated ticket was exactly the same as the previous. After inquiring about it, they assured that it is correct and all timing and dates are accurate. When reached Larnaca I was shocked with a layover of 23 hours instead of 3. In the middle of the night, with 2 kids, I was searching for an available hotel just because they are unprofessional. Also they didn't add the baggage to my flights until I asked them to do when I was checking in. I asked later on for a refund of the hotel, but they considered 20 hours delay as a minor change and didn't pay. I won't hesitate a second to share this awful experience with all people I know. I don't recommend Kiwi.com.

Sold me a non-existing flight then say it was cancelled. Never go refund or any replies. Crooks, scums.

I booked a roundtrip tickets for 3 people on February 8th. Exactly 1 hour and 47 minutes later, I had to cancel the flight. I was told by Kiwi.com that I did not cancel within 24 hours by one of their representatives. I have proof on my emails when the flights were confirmed with the time on the email and the time when I canceled the flights. They said I would receive a refund of $10.94 cents which I never got. I did not agree to that refund which they claim I did. This company needs to be put out of business! I am kgoing to sue them! I can't download the photos as they are PDF not JPG. I will need to get Adobe Accrobat to convert them.

I used Kiwi.com before and didn't have any problem. This time though, I booked a flight from Cairo to Hurghada. Received the online ticket and a confirmation email of the flights yet in the airport they did not have our passenger details. Another family of five that booked with them had the same problem. I tried to call them but their 'customer service' robot did not recognize my booking number so it didn't let me go to the next step. In the end we had to pay for the trip twice. Customer service is not existent. They asked us to wait 90 days for the refund for services obviously not given. I am going to initiate a chargeback on the credit card and will never use this travel agent again...ever.

Booked eight months ahead to ensure no hiccups, but a month or so after making my booking one leg of my itinerary was allegedly cancelled. Turns out it was only changed a couple hours, but Kiwi's rigid policy meant either cancelling a $1600+ booking or booking a replacement with Kiwi. The cheapest option was an additional 8 hours layover and $500 more. Nothing about the money refund for the "cancelled leg" by the way. So I cancel the whole booking and go with more trustworthy sites. They tell me a refund will take 3 months! And in likelihood will be less some fees and potentially only given in travel credit. I DON'T WANT TO EVER FLY WITH KIWI. I'm only thankful this happened while I was still at home. But one look at their social media or review sites shows this is a common issue and their customer service team are either AI or unsympathetic drones that get paid bonuses the longer they can hold people's refunds. Avoid Kiwi, it will only cost you time chasing impossible refunds from this shell company.

WARNING! Speechless. I have low expectation in their system to begin with as they are cheap. So I was not surprised anything system glitch, and patiently called their customer service to get problems solved. WOW! Their client care agents act like they are the GODNESS. WORST customer services EVER. Can't think of anything good of this company. DO NOT BOOK WITH THEM!

Ripped us off in baggage had to pay twice. Delayed our flight by 23 hours

Useless staff nothing ever gets resolved

Worst customer service experience of my life; they must take us for fools! Never in my life have I had to jump through so many hoops without getting anything resolved. They charged me for a booking, never provided any booking info and expect me to repurchase a ticket…? Anyway please email me at edwinaarthur at hotmail dot ca. If you've had a terrible experience with this company, let's shut this down

I booked a flight through the AirAsia website to travel to Malaysia. My booking was confirmed and I received the details of my flight. I subsequently received a couple of slight reschedules which I had to review and accept. A few days later, AirAsia canceled my flight and gave me 2 options: choose a different flight or request a refund. AirAsia wanted to charge an additional $400 for a different flight, which is almost double the cost of my original flight. I therefore chose a refund. Following this I was advised that a refund needed to be sought from the airline and this could take up to six months. I was very confused by this as I was under the impression that I had booked directly with the airline, having used their website to make my booking. It turns out that AirAsia use a third party booking system known as Kiwi.com as their booking engine. I am now being told by AirAsia that I need to seek a refund through Kiwi.com, and Kiwi.com are advising that they have to engage the airline for the refund.

My assessment of this situation is that AirAsia use this third party system so that they can avoid responsibility for customer care, and this, in turn, enables Kiwi.com to use the excuse of having to engage the airline to retain our money. I believe this is seriously bad practice and the kind of thing I really wanted to avoid, by booking directly with the Airline.

Please exercise extreme caution when booking with either AirAsia or Kiwi.com.

I booked a trip on skipladge and they direct me to kiwi. My flight started being pusheb back several times (delay) finally Spirit cancel my flight. I reached out to Spirit they said they would give me a full refund. Did my part. The kiwi said it had to be done thru them. Did my claim with kiwi and they told me I had to wait nine weeks for a answer. Finally got my answer I got $ 43 dollars. I paid them $506 dollars and got back $43... INSANE right. Thieves do not use them to bokok if you encounter any issues they will steal your money. Lesson learn.

They kept changing my flight times then they added another stop over and knew I would miss my international flight because of this.
Their alternative was for me to purchase another flight for €250? Lol.
They are scammers, do not book with this company.

Update 25/04/2023 - I had a missed called from Kiwi ( obviously after seeing this review)
I called them back and the guy I spoke to on the call said there was no changes to my flight and my original flight was still flying on said day & time? I told him about the email and he was still adamant the original flight was on time / date. Only after 7mins did he realise there was " a comment " on the booking stating we needed to fly to Boston lol.
He more or less said " it is what it is "
This company is a joke.