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King Ice

2.8

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King Ice Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.

This summary is generated by AI, based on text from customer reviews

service
21
value
23
shipping
23
returns
17
quality
21
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1,570 reviews

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Florida
1 review
18 helpful votes
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Cheap metals
May 16, 2020

Girlfriend was scratching my back and went "why yo neck green" and I'm like damn why my neck green king ice. Chain was expensive for painted metal like DAMMM. Cmon king ice do me better Dan that

Date of experience: May 16, 2020
Denmark
1 review
5 helpful votes
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Scam
March 3, 2020

I ordered a chain from the website, for afround 90 dollars, yesterday i got a email from them where its says its declined, the chain dosent exits in gold anymore and right its 200 dollars
I write a email to the company and they didnt care

Date of experience: March 3, 2020
King I. King Ice Rep
over a year old

Hey Victor,
I see your order was declined because our payment processor was not able to verify all of your information. If you would still like to purchase your original item it is still on the site and we still have 8 in stock. Here's the link: https://www.kingice.com/products/the-gold-gorilla-medallion We have 2 gorilla medallions, you just looked at the more expensive one. Let me know if you need hep placing your order again. I recommend placing your order using PayPal or Amazon Pay which are both more secure forms of checkout.
Kind Regards,
King Ice Customer Care

Spain
1 review
1 helpful vote
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Very nice shinning, they look real diamonds, and it is not fake unless you say its a diamond chain. The chain broke up the second week of use, I contacted them, and the sent a new one! Very good customer service.

Date of experience: March 2, 2020
Michelle G. King Ice Rep
over a year old

Hi Ander,

Thank you for shopping with King Ice!

Canada
1 review
4 helpful votes
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STAY AWAY
October 10, 2019

I purchased a chain and sun glasses from here. The chain yet early to say because I've only had for a week is nice and I like it. May feel differently later tho. The glasses were 120$ and they are cheap as $#*!. It's hard to explain but the side pieces are uneven there's a much bigger gap on one side then the other. I wore them once and noticed right away. Feels awkward on my face and looks ridiculous. So angry I wasted money on these $#*!ty glasses. For that fact alone I'll be staying away from these guys for ever. Clearly put no pride in there stuff. Also just to add about the chain yes it looks nice. But I can tell it's cheap and looked way thicker on the actual site. Cheap garbage if you ask me for way to high of a price. STAY AWAY.

Date of experience: October 10, 2019
King I. King Ice Rep
over a year old

Hey there!
We sent you a private message to assist you in correcting this. We apologize for any negative experience you may have had. Please get back to us and we will be happy to proceed further in assisting you.

RU
1 review
1 helpful vote
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Well, wanted to order one chain from that site. And realised that service just don't care about clients. But let's start from the beginning. I was about to order that chain, but my address wasn't supported by system and system in that case says to hit the support. That's what I did, at first wanna say that they were answering for few days, so in the end whole conversations was going for 2 weeks until they just started ignoring me. Maximum that they did, they asked my address on second week of our conversation. So in the end I still didn't get my answer. Don't recommend to deal with them, Support just don't care about their potential

Date of experience: June 11, 2019
Louisiana
1 review
0 helpful votes
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Hey i just wanted to say thank you to KING ICE i ordered a tennis chain 24 inch for myself and a beautifully crafted iced out ring in the inspired by 2pac and also a pink tennis chain for my girlfriend all 3 items came in about a week and the quality is amazing i cant go out the house without getting complimented its so icy i almost need security when im in public! I will continue to order from king ice for years to come i just want the world to know if you want ice for a great deal and a great price look no further!

Date of experience: May 17, 2019
Michelle G. King Ice Rep
over a year old

Hi,

Thank you for shopping with King Ice! We are happy to hear that you are satisfied with your order!

Canada
1 review
4 helpful votes
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RIPOFF
March 1, 2019

Italian Sterling silver 1/4 of the price on Amazon
Italian Sterling silver 1/4 of the price on Amazon
Italian Sterling silver 1/4 of the price on Amazon
Italian Sterling silver 1/4 of the price on Amazon
Italian Sterling silver 1/4 of the price on Amazon
Italian Sterling silver 1/4 of the price on Amazon

Date of experience: February 28, 2019
Denmark
1 review
1 helpful vote
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$#*!ty site,
December 3, 2018

I bought an owl chain from king ice, worth around 105$ i got a discount 35 due to black friday.
When the Deliever guy arrives i have to pay a tax of 190$, but i paid for tax on the site
The chain is same quality as an amazon chain worth 10$ Stay away

Date of experience: December 3, 2018
King I. King Ice Rep
over a year old

https://www.kingice.com/pages/shipping
Thank you for feedback. Please review our shipping terms and conditions at the link above stated on our website. Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by King Ice. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

NL
1 review
1 helpful vote
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My husband bought a chain on the 4th of April. After wearing the chain twice, it has discolored completely. The chain has been worn 2 or 3 times, was not in contact with water nor perfume and has been kept in original boxing for special occasions. We are very disappointed to see that it has discolored.

Customer Service has informed us we can get a refund but the refund has to be redirected to the same bank account. Since we are living in the Netherlands, we have paid with a prepaid creditcard making it impossible to refund the money to that credit card.
Customer service is not cooperating to find a suitable solution. Meaning, we have a product of lousy quality and the money is gone. What a scam.

Date of experience: August 8, 2018
King I. King Ice Rep
over a year old

Hello,

According to your order, it was placed in April 4 2017. You have reached out to us in regards to the defective jewelry after 1 year which is passed our 30 day warranty period. However, we have taken full responsibility to resolve your matter. We offered a free replacement but was declined. Unfortunately, all refund can only be returned to the original method of payment that was used. Please contact customer service to confirm a replacement.

Best Regards

Canada
1 review
1 helpful vote
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I bought a lot from king ice. Only the gp and gold filleds are not satisfying with the pricing. Tried really hard to keep mine away from moists and also put it back when oxygen gets moisty from heat. Never sweat or took a shower wearing it. It corroded and tarnished real fast, didn't last me 3 weeks. A $150 to $200 gp or gold filled are not worth it here. I bought black outs, stainless steel, rubies and diamonds, these are ok. But king ice needs stamps. Not everyone knows king ice..

Date of experience: July 20, 2018
Florida
1 review
2 helpful votes
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Ordered multiple items from this website and didn't receive anything for weeks. After my fourth attempt reaching out and 8 weeks later I received 1/2 items. After wearing for 3 days my skin turned green. I've worn fake Jewlery before but this was worse than something yu receive out of the mall. Also never received second item nor my money back

Date of experience: August 13, 2017
King I. King Ice Rep
over a year old

Hey Jackson,

We sent you a private message to assist you in correcting this. We apologize for any negative experience you may have had. Please get back to us and we will proceed further in assisting you.

Georgia
1 review
1 helpful vote
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Complete let dow
August 1, 2017

I hate to even give them 1 star. I placed an order for my girlfriend a month before I needed it for a special occasion. Needless to say I never received the item. She specifically picked out a necklace that was being sold by another vendor. I decided to research the manufacturer and purchase it directly from the original vendor. All reviews seemed positive so I was excited to place my order.
Everything was fine as I placed the order and money was withdrawn from my account. After a few days I did not get an email update or order confirmation, so I contacted king I've only to find out I entered my email address incorrectly which is why I did not get a confirmation. That was my mistake, all other information was correct such as address and phone number.
I was told that the necklace was now out of stock although in stock when my order was placed. (That made no sense to me) I was promised an older was placed to have more in stock within 2 weeks. Although that was cutting it close I agreed to wait. 2 weeks went by and the necklace was never restocked. I was told to wait another 2 weeks which I did and did not receive product. After that I called everyday and still never got ge necklace. At one point someone happened to find the necklace laying around somewhere and was told it would ship out the same day. Endless to say that never happened and the necklace was lost again. Being that my girlfriend really loved this necklace I waited months to get this item and was disappointed making me wish I would have purchased from the third party vendor rather than king ice.

Date of experience: August 1, 2017
King I. King Ice Rep
over a year old

Hey Tia,

We apologize for that. If you would like we can offer free overnight shipping on your next order if that helps. Can you provide your email address? We can issue the free overnight code to that account if you can provide that.

Canada
1 review
1 helpful vote
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AMAZING
June 19, 2017

I purchased 3 items from them and they are just amazing, I got all 3 for my brother because I couldn't figure out what to get him on his birthday. Once I showed him pictures of what came in for him, he immediately called me to tell me how much he loves the chains and the blunt tip! I'll be buying more often from these guys for sure! What I love the most is how much they interact with their customers and I heard they even send free items because of good reviews.

Date of experience: June 18, 2017
King I. King Ice Rep
over a year old

Hey Monis! We are happy to hear that! Thank you for supporting King Ice products. Have you checked out the new section of our website? We just update it with more products. We look forward to your future business with us!

Arizona
1 review
1 helpful vote
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I've ordered three chains from King Ice and they have arrived very quickly, with a very nice leather ouch to keep it in. I will for sure be ordering something again soon! If you haven't ordered anything, go buy something now!

Date of experience: March 26, 2017
King I. King Ice Rep
over a year old

Hey Liam!

Thank you for your kind review! We are happy to hear that you are satisfied with the products. We look forward to your returning business!

New York
1 review
1 helpful vote
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I never EVER right reviews but on this i feel compelled to. At first i was skeptical about buying from King Ice due to the reviews but Im in LOVE with my King Ice piece. I've bought a lot of jewelry and this was by far my best pick up. Everyone compliments me and now even my girl wants King Ice Jewelry. From now on All my Jewelry purchases will becoming from King Ice from Necklaces all the Way to Earrings. Sometimes it will seem expensive but the quality is worth it. If your into Quality, Creativity and Dope Collabs cop from KING ICE.

Date of experience: February 28, 2017
King I. King Ice Rep
over a year old

Hey Skylar!

Thank you for your review! We appreciate your business and we are happy to hear that you are satisfied with the products. We will be having a Women's Jewelry line in the future so stay tuned if your girlfriend wants some new accessories in the future!

Canada
1 review
2 helpful votes
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Very good website
February 15, 2017

Made an order for 4 franco chains. 2mm and 3mm 14k gold. It came very fast and in great quality with a box and leather pouch. It did not stop shipping during weekend either. Great website and will be using it again.

Date of experience: February 14, 2017
King I. King Ice Rep
over a year old

Hey Owen! Thank you for your review! We are closed on the weekends which is why the package did not ship out. We are happy to hear that you are satisfied with the product. Please feel free to message us to [email protected] if you have any questions!

New York
1 review
0 helpful votes
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AMAZING
February 3, 2017

High quality street wear at a reasonable price. Have ordered two pairs of earrings and a chain and couldn't be happier with my purchases. I have received dozens of compliments about the jewelry, will definitely be ordering more pieces in the future.

Date of experience: February 2, 2017
King I. King Ice Rep
over a year old

Hey Michael!

Thank you for your feedback. We appreciate it very much. We look forward to your future business with us and please contact us to [email protected] if you have any further questions or concerns!

New York
1 review
0 helpful votes
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My brother ordered me the 14k gold dual ankh necklace and its AMAZING! The shipping was fast and I love the 14k gold with the cz. The dual side with the lapis azul stone is what makes this necklace INCREDIBLE!

Date of experience: January 11, 2017
King I. King Ice Rep
over a year old

Hey Kevin!

Thank you for the feed back. We are happy to hear that you are satisfied with the products. Please feel free to contact us to [email protected] if you ever have any questions or concerns!

Canada
1 review
0 helpful votes
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Incredible quality
December 14, 2016

My first times ordering with KingIce (I ordered 3 different things in 2 shipments).

I just want to say this $#*! is gorgeous. And looks so real. On camera and in light, the crystals on these SHINE & the gold plating is so vibrant and pretty compared to other websites.

I'm enjoying the weight on the bracelet I got & the quality and sturdiness of both it, the pharoah chain, and the illuminati dual pyramid dog tag pendant necklace. They all feel so much better than stuff you find on amazon and other places.

Plus shipping was damn fast. The packaging is great too. Thanks KingIce, will order again!

Date of experience: December 13, 2016
King I. King Ice Rep
over a year old

Hey Aaron!

Thank you for the awesome feedback! We are very happy that you are satisfied with our products! Please feel free to contact us to [email protected]. We would love to send a free product your way in exchange for this awesome review!

Canada
1 review
0 helpful votes
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Picked up some earrings and i haven't taken them off since. Lots of compliments and feels like the quality is very good as well. Also checked out their website and may be looking to purchase some pendants or rings. Thumbs up from me!

Date of experience: December 8, 2016
King I. King Ice Rep
over a year old

Hey Wei!

Thank you for your review and feedback! We appreciate it very much. We look forward to your returning business with us!

From the business

Minding our own business. The Men's Street-wear Jewelry Business.


kingice.com
Founded in 2002
Covina, California, United States
+25
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