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The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
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Quickly and fast with no problems. All the pieces looked good. Just ordered more
Thank you for the kind rep I spoke too! He was patient with me and very to the point in helping me with a technical issue on checking out.
Hi Bryan,
Thank you for shopping with King Ice! We appreciate your feedback.
Hi Marie,
Thank you for shopping with King Ice!
I like their necklaces and they're good but I still haven't recevied my refund. I have emailed them for updates but they haven't emailed me back. Do not buy from KingIce if you ever want a refund. Takes long as hell and won't send you your refund.
Thank you for your recent feedback! Please email us [email protected] or give us a call at 626-339-3642 to get this resolved right away. If you have any other questions or concerns please don't hesitate to reach out
If you want to get $#*!ed out your money go to king ice thisboetty $#*! company put up a pendant for 120 it was 150 they made the mistake bonded me for 24 dollars I paid for two day shipping it has been two week these months $#*!as can reach out and ask for they money but can't give me my whole entire refund or a luffing tracking number don't buy from unless u want a $#*!ing headache worst customer service ever u will be dissatisfied I asked them kindly four times now I'm cussing I did exactly what they asked they offered no discount no code no nothing they basically asr canning me how can they get away with not selling me a item they out yo for cheaper then I paid for two days it been two weeks and they are ignoring this is how people get $#*!ed up you're playing wit my sons chain not even mine they a piece of $#*!
Hi James, I'm sorry to hear about your recent experience at King Ice. We really appreciate you bringing this issue to our attention and would love to have an opportunity to make it right. Please take a look at our recent email we have sent you to discuss this further. We look forward to hearing from you. If you have any questions or concerns please email us at [email protected] or give us a call at 626-339-3642.
Tried to order a pendant twice, both times were cancelled (with bank debit and a credit card). I reached out and they said use the "paypal" feature and told me to download the app for tracking to connect it to my email to track orders. Used Paypal option and within 2 hours a $850 customink purchase as well as delta airling tickets and other charges were on my account (brand new card btw, first tome using it, just opened new account for bills and only used it on my rent that I've been paying for three years without ever having fraud issues). Replied to the person who told me to use paypal option amd download that app who said "he is there to help with anything" I may need. ZERO response. They out here straight robbing ppl. It was my dumbass fault for letting that app connect to my email and using their paypal. I fell right into that one. So anyone be aware of this when you try to purchase something and they start saying fishy phishy stuff
Hi, sorry you had a bad experience. If you would like to resolve this issue please send us an email to [email protected] and provide us with your order number so we can further assist you.
I never write reviews on anything but this company is such a scam. I tried to order a THIRTY DOLLAR CHAIN with their "20% off" text code. So I place my now $24 dollar order and go to bed, just to wake up and see my order has been canceled and my money was still not returned. It's $25 I don't care…what pissed me off was the "support" services. They're non existent. I spent all day sending emails and messages in the sites chat with no response even tho I was queue number 1. Finally got a response on Instagram and all they told me was a refund was issued on their end. Didn't apologize, offer compensation or explain why it was canceled. $#*! company so I can only assume the jewelry is garbage too…but I wouldn't know cause I paid for a chain I'm not getting
Bought two different chains called 18K gold! But a week later the chains are not gold anymore! Now I paid so much for 2 Red chains?! Absolutly scam Company with cheap metall alloy and not 18 karat. Dont buy ever, ever at this store!
King ice is just scam company, quality is the worst iv ever seen. Bought shades, chain and bracelet. Shades are cheap plastic crap made by some kids in bangladesh from the cheapes materials. After few weeks of wearing, chain havent any sign of gold on it. Bracelet the same. Ur neck and hand will just turn into shrek, guees thats their main quest, turn all their customers into shreks for a ripoff prices
If I could give it a zero stars I would. I ordered a set of earrings from the site. They got sent to the wrong address, I simply just asked for a refund because that gift was for a very special person. But they said no. So I'm out of money and a gift. Will not be ordering from this site again. Poor customer service and rude workers
Bought a pendant—it looked cool and still does, but after a few months it's turned brown, I took care of it, did not shower with it because I felt like it would happen (it turning brownish in hue). So after a few months expect your stuff to look wack. As stated previously it looked and still looks cool, it's just a little disappointing, but at that price it's expected.
We wanted to reach out to help resolve any issues you had with our product from last year. We have a new and improved website and product quality now that we dip our products 5 times in real 14K gold ionic plated material. Please contact us to [email protected] with the account you signed up with and we can look into providing some type of credit to help resolve the matter. Again we apologize for any inconvenience and encourage to contact us to [email protected].
I live in Hamburg Germany my BM bought a 12 mm chain valued at 127 € the people shipping the item wrote her email Address in the area where the real name and address goes. We could not pick it up because who would have an ID with an email name on it? They shipped it back now I will have to wait another 4-8 weeks for a cheap chain along with garbage costumer service
From my experience with King Ice, the chain/pendants are great quality. I bought a Michelangelo TMNT pendant chain last year, and over a year later with regular wear, it looks the exact same, other than the little pizza slice by the clasp that got discolored and I removed. Other than that... I have no problems with the chain, and plan on buying a Cuban link next.
Hi Tyler,
Thank you for shopping with King Ice! We appreciate your feedback! We are happy to hear that you are satisfied with your jewelry. Thank you for being a loyal customer of King Ice!
I paid $400 for necklace and $90 for bracelet April 2020 and already it looks horrible, don't know what to do about it, was a gift for husband, not what I expected. The pictures would make you cry.
Im just blown away, i mean the quality is out of this world. Ive only have for two days and two wears but no wear and tare and it looks amazing on me. Honestly ill write another review about it later in a few weeks to see if it bleeds and how its holding up but the quality and finish are incredible 5 times gold plated AMAZING and the price is really worth it. Amazing new peaces on their sight and huge discounts for blackfriday.
Hi Seth,
Thank you for shopping with King Ice! We appreciate your feedback. Thank you for being a loyal customer of King Ice!
My experience with king ice is fine so far it came a lot faster than it said it and it is alright quality so far
Thank you for sharing your recent experience with us at King Ice!
Very satisfied customer. Great weight, product feels $olid all the way through, and shines! Can't beat these prices, especially with the frequent discount coupons! Leg day to death row, gotta earn the right to rock the chain!
Hi Salomon,
Thank you for shopping with King Ice!
Was kind of sketchy about buying it because of my past experiences with buying chains online but it came in and i love it, very good quality and i get compliments all the time, i love the work you guys make and i will most definitely be buying in the future
Hi Ronnie,
Thank you for shopping with King Ice!
Better off ordering off amazon, shipping is slow due to lazy workers at king ice for sure can't do it right
I sent an email as soon as I placed the order to let them know I ordered the wrong bracelet. No response and I get the bracelet delivered to me.
Second, I ordered their Cuban choker set and it came tangled up with no way to untangle it.
Probably the last time I order from them!
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to [email protected].
Minding our own business. The Men's Street-wear Jewelry Business.


Hi Mario,
Thank you for shopping with King Ice! We appreciate your feedback.