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King Ice

2.8

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King Ice Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.

This summary is generated by AI, based on text from customer reviews

service
21
value
23
shipping
23
returns
17
quality
21
This company does not typically respond to reviews

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1,570 reviews

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Texas
1 review
0 helpful votes
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King Ice A1 in my book
September 23, 2022

Quickly and fast with no problems. All the pieces looked good. Just ordered more

Date of experience: September 23, 2022
Michelle G. King Ice Rep
over a year old

Hi Mario,

Thank you for shopping with King Ice! We appreciate your feedback.

Florida
1 review
0 helpful votes
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Excellent customer service!
September 21, 2022

Thank you for the kind rep I spoke too! He was patient with me and very to the point in helping me with a technical issue on checking out.

Date of experience: September 21, 2022
Michelle G. King Ice Rep
over a year old

Hi Bryan,

Thank you for shopping with King Ice! We appreciate your feedback.

New York
2 reviews
0 helpful votes
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Great pieces
September 20, 2022

It's been good so far and love the quick service great pieces

Date of experience: September 20, 2022
Michelle G. King Ice Rep
over a year old

Hi Marie,

Thank you for shopping with King Ice!

Texas
1 review
0 helpful votes
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Still no refund
September 13, 2022

I like their necklaces and they're good but I still haven't recevied my refund. I have emailed them for updates but they haven't emailed me back. Do not buy from KingIce if you ever want a refund. Takes long as hell and won't send you your refund.

King Ice attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2022
Alex G. King Ice Rep
over a year old

Thank you for your recent feedback! Please email us [email protected] or give us a call at 626-339-3642 to get this resolved right away. If you have any other questions or concerns please don't hesitate to reach out

Nevada
1 review
2 helpful votes
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Sad
August 6, 2022

If you want to get $#*!ed out your money go to king ice thisboetty $#*! company put up a pendant for 120 it was 150 they made the mistake bonded me for 24 dollars I paid for two day shipping it has been two week these months $#*!as can reach out and ask for they money but can't give me my whole entire refund or a luffing tracking number don't buy from unless u want a $#*!ing headache worst customer service ever u will be dissatisfied I asked them kindly four times now I'm cussing I did exactly what they asked they offered no discount no code no nothing they basically asr canning me how can they get away with not selling me a item they out yo for cheaper then I paid for two days it been two weeks and they are ignoring this is how people get $#*!ed up you're playing wit my sons chain not even mine they a piece of $#*!

King Ice attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2022
Alex G. King Ice Rep
over a year old

Hi James, I'm sorry to hear about your recent experience at King Ice. We really appreciate you bringing this issue to our attention and would love to have an opportunity to make it right. Please take a look at our recent email we have sent you to discuss this further. We look forward to hearing from you. If you have any questions or concerns please email us at [email protected] or give us a call at 626-339-3642.

Colorado
1 review
1 helpful vote
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Tried to order a pendant twice, both times were cancelled (with bank debit and a credit card). I reached out and they said use the "paypal" feature and told me to download the app for tracking to connect it to my email to track orders. Used Paypal option and within 2 hours a $850 customink purchase as well as delta airling tickets and other charges were on my account (brand new card btw, first tome using it, just opened new account for bills and only used it on my rent that I've been paying for three years without ever having fraud issues). Replied to the person who told me to use paypal option amd download that app who said "he is there to help with anything" I may need. ZERO response. They out here straight robbing ppl. It was my dumbass fault for letting that app connect to my email and using their paypal. I fell right into that one. So anyone be aware of this when you try to purchase something and they start saying fishy phishy stuff

Date of experience: May 4, 2022
King I. King Ice Rep
over a year old

Hi, sorry you had a bad experience. If you would like to resolve this issue please send us an email to [email protected] and provide us with your order number so we can further assist you.

Florida
1 review
0 helpful votes
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TERRIBLE COMPANY
August 25, 2021

I never write reviews on anything but this company is such a scam. I tried to order a THIRTY DOLLAR CHAIN with their "20% off" text code. So I place my now $24 dollar order and go to bed, just to wake up and see my order has been canceled and my money was still not returned. It's $25 I don't care…what pissed me off was the "support" services. They're non existent. I spent all day sending emails and messages in the sites chat with no response even tho I was queue number 1. Finally got a response on Instagram and all they told me was a refund was issued on their end. Didn't apologize, offer compensation or explain why it was canceled. $#*! company so I can only assume the jewelry is garbage too…but I wouldn't know cause I paid for a chain I'm not getting

Date of experience: August 24, 2021
Germany
1 review
1 helpful vote
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SCAM Fake Materials
July 30, 2021

Bought two different chains called 18K gold! But a week later the chains are not gold anymore! Now I paid so much for 2 Red chains?! Absolutly scam Company with cheap metall alloy and not 18 karat. Dont buy ever, ever at this store!

Date of experience: July 30, 2021
Czechia
1 review
3 helpful votes
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Wack
July 21, 2021

King ice is just scam company, quality is the worst iv ever seen. Bought shades, chain and bracelet. Shades are cheap plastic crap made by some kids in bangladesh from the cheapes materials. After few weeks of wearing, chain havent any sign of gold on it. Bracelet the same. Ur neck and hand will just turn into shrek, guees thats their main quest, turn all their customers into shreks for a ripoff prices

Date of experience: July 21, 2021
Colorado
1 review
1 helpful vote
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If I could give it a zero stars I would. I ordered a set of earrings from the site. They got sent to the wrong address, I simply just asked for a refund because that gift was for a very special person. But they said no. So I'm out of money and a gift. Will not be ordering from this site again. Poor customer service and rude workers

Date of experience: July 14, 2021
California
1 review
1 helpful vote
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Alright
July 13, 2021

Bought a pendant—it looked cool and still does, but after a few months it's turned brown, I took care of it, did not shower with it because I felt like it would happen (it turning brownish in hue). So after a few months expect your stuff to look wack. As stated previously it looked and still looks cool, it's just a little disappointing, but at that price it's expected.

King Ice attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2021
Alex G. King Ice Rep
over a year old

We wanted to reach out to help resolve any issues you had with our product from last year. We have a new and improved website and product quality now that we dip our products 5 times in real 14K gold ionic plated material. Please contact us to [email protected] with the account you signed up with and we can look into providing some type of credit to help resolve the matter. Again we apologize for any inconvenience and encourage to contact us to [email protected].

Germany
1 review
2 helpful votes
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I live in Hamburg Germany my BM bought a 12 mm chain valued at 127 € the people shipping the item wrote her email Address in the area where the real name and address goes. We could not pick it up because who would have an ID with an email name on it? They shipped it back now I will have to wait another 4-8 weeks for a cheap chain along with garbage costumer service

Date of experience: May 19, 2021
North Carolina
1 review
2 helpful votes
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From my experience with King Ice, the chain/pendants are great quality. I bought a Michelangelo TMNT pendant chain last year, and over a year later with regular wear, it looks the exact same, other than the little pizza slice by the clasp that got discolored and I removed. Other than that... I have no problems with the chain, and plan on buying a Cuban link next.

Date of experience: May 5, 2021
Michelle G. King Ice Rep
over a year old

Hi Tyler,

Thank you for shopping with King Ice! We appreciate your feedback! We are happy to hear that you are satisfied with your jewelry. Thank you for being a loyal customer of King Ice!

New York
1 review
4 helpful votes
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I don't know what to say
February 20, 2021

I paid $400 for necklace and $90 for bracelet April 2020 and already it looks horrible, don't know what to do about it, was a gift for husband, not what I expected. The pictures would make you cry.

Date of experience: February 19, 2021
New York
1 review
0 helpful votes
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WOW THE BIG GUY
November 25, 2020

Im just blown away, i mean the quality is out of this world. Ive only have for two days and two wears but no wear and tare and it looks amazing on me. Honestly ill write another review about it later in a few weeks to see if it bleeds and how its holding up but the quality and finish are incredible 5 times gold plated AMAZING and the price is really worth it. Amazing new peaces on their sight and huge discounts for blackfriday.

Date of experience: November 24, 2020
Michelle G. King Ice Rep
over a year old

Hi Seth,

Thank you for shopping with King Ice! We appreciate your feedback. Thank you for being a loyal customer of King Ice!

GB
2 reviews
0 helpful votes
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My experience with king ice is fine so far it came a lot faster than it said it and it is alright quality so far

Date of experience: October 20, 2020
Alex G. King Ice Rep
over a year old

Thank you for sharing your recent experience with us at King Ice!

Washington
1 review
0 helpful votes
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Death Row Chains
September 17, 2020

Very satisfied customer. Great weight, product feels $olid all the way through, and shines! Can't beat these prices, especially with the frequent discount coupons! Leg day to death row, gotta earn the right to rock the chain!

Date of experience: September 16, 2020
Michelle G. King Ice Rep
over a year old

Hi Salomon,

Thank you for shopping with King Ice!

South Dakota
1 review
1 helpful vote
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Was kind of sketchy about buying it because of my past experiences with buying chains online but it came in and i love it, very good quality and i get compliments all the time, i love the work you guys make and i will most definitely be buying in the future

Date of experience: July 27, 2020
Michelle G. King Ice Rep
over a year old

Hi Ronnie,

Thank you for shopping with King Ice!

Florida
1 review
2 helpful votes
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Better off ordering off amazon, shipping is slow due to lazy workers at king ice for sure can't do it right

Date of experience: July 6, 2020
Nevada
1 review
5 helpful votes
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I sent an email as soon as I placed the order to let them know I ordered the wrong bracelet. No response and I get the bracelet delivered to me.

Second, I ordered their Cuban choker set and it came tangled up with no way to untangle it.

Probably the last time I order from them!

Date of experience: May 30, 2020

From the business

Minding our own business. The Men's Street-wear Jewelry Business.


kingice.com
Founded in 2002
Covina, California, United States
+25
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