I ordered 2 x dresses for my 12 year old daughter to try for size. Both were too big and I returned within policy guidelines. Killstar now state that one of the dresses is re saleable due to make up on the collar (my daughter does not wear make up and the other can only be returned as a store credit. All correspondence has been rude and condescending. One email signed off much love! I would never use this site again nor would I recommend to my friends. Beware!

I live in the UK and ordered a single shirt from them, it was delivered 1-2 days after I put my order in. I ordered again in the sales and because the package didn't fully explain how to return a product (it was too big for me) I emailed them, and they responded within 10 minutes to help me. I am awaiting an email back but have only just sent it like 2 minutes ago. The clothing I received are comfortable; some of the socks are a little bit tight but I suspect they will stretch as they are worn.

I've purchased items from this site only once as they're a bit pricy. They offer a UK site and a USA site. Be sure to check which site your purchasing on because the stock is different and the shipping is obviously higher. The quality of their items are very nice and most are worth the retail price. That being said, if the brand of the item is not KillStar, check the brand's site. I've found that the price can often be cheaper from the source.( like plane tickets) They are prompt with your order (mine was sent out same day!) and give you a tracking number with updated information about your package. Love this site!