KeurigReviews 256

Keurig is one of the most unethical companies I have ever dealt with. How can you market your products in every store possible in the US and outsource customer communications to foreign countries, leaving us to deal with people who speak little English. There are many people in the US who need jobs. Why not hire them? I provided everything I was told to provide for a warranty issue. I have cancelled my account with you and all future shipments. I have purchased another brewer and IT WAS NOT A KEURIG! I will never do business with you people again. You have no integrity whatsoever, and rest assured I will run your name in the ground every chance I get. THAT IS A PROMISE! Shame on you! How much are you paying your people to garble everything they say? I may be only one kog in the wheel, but believe me the "ones" can make a BIG impact!

Customer service is a joke. Troubleshooting should consist of more then unplugging and plugging it in. Want to offer a discount on a new one when this one didn't last 2 years. I'm smarter then that Keurig.

Called "customer service" for a billing problem and man poor quality phone service and the woman had such an EXTREME accent I as an English speaking customer could not understand her! Between the poor connection and her NOT speaking up with volume and into the phone was an exercise in futility! Asked if they had someone that could speak clear English and put on hold with loud rackouse "music" and finally she came back but could not understand her, finally hung up and I do not have a resolution to problem. I even then sent an email and NO ANSWER! I learned a long time ago those "chats" are just as useless and time consuming. We have had a keurig2.0 for several years and it works OK is fast and convenent but it is getting waaaay to expensive to make coffee that way, and the descaling prompt will NOT go out even after descaling! Certainly do not advise anyone to use this company. Or products. Seems most people have had the same experience! WHY do these companies put people in "Customer Service" that cannot speak the Language of our country? POOR way to represent your product and your company!

I received a dual Keurig for my birthday from my kids. I love it! But had to call because my pods don't work in it. I talked to Vicky and she offered to send me 2 boxes for free. I really appreciate her knowldege.

I have been trying for over two weeks to get a replacement pot for my Keurig machine. I have spent more than an hour on the phone with customer service people. The phone connections are poor, at best. The promise of a phone call or follow up email never happens. And, to top it off, although I get Keurig ads in my inbox almost daily, I can't log into my account to even see if my replacement pot has been shipped. I am horribly dissappointed with the lack of customer service.

Bought Keurig k slim in February 2022. Stuck in descale mode. Called and emailed for help. Email ineffective, company in Phillipines takes calls and does nothing.

I have a Keurig coffee pod machine. I absolutely love it. The Keurig brand is high quality. So whenever I see them I know it's high quality. I like how I can put flavored pods in it and choose which size coffee I want. It is so easy to do. The pod compartment lifts up easily, and the water well lifts off easily and the top as well. The keurig brand lasts a long time. I've had mine for many years! No need to replace it yet, but when it is time I will buy a Keurig for sure!

I purchased my new Keurig special edition with the the milk frother. It worked for less than 3 months. I reached out to Keurig they determined it defective. The return has been impossible to get it replaced, they consistently tell me I haven't provided the correct information though I have. They don't like the amazon purchase or delivery confirmation items. I reached out to Amazon because i'm supposed to have a 90 coverage and 2 days later still trying to get either company to support replacing the defective item. I'm about to go back to a coffee pot! I have had my previous basic Keurig for 10 years with no issues

The kids purchased my husband a seafoam coloured K-Mini coffeemaker for his birthday. It's absolutely perfect because it is a mini, therefore, it doesn't take up valuable space on our kitchen counter. Of course, the coffee tastes great!

Wanted to replace a water reservoir and called customer service twice and emailed them twice to be sent on a goose chase of calling approx seven different phone numbers and in the end the two people "that would be able to help me" don't pick up their phone and don't answer their voicemails. Do better keurig. The automated customer service email response that takes 2-3 days to get back to you simply tells you to call the parts department even when you tell them that didn't work.

Super practice for about 3 minutes, it only fills the water compartment if it is empty, Introduce a coffee pod of your choice, from your favorite coffee! And select the size of your cup, As easy as that, I am very happy with my purchase... i love it

My wife and I buy our Keurig coffee maker a little over year ago, we spent around $200 dollars on the K-Supreme Plus model. For no apparent reason it just stopped, I called it in to the Keurig warranty department on 04/03/2022 they told me they would send out a new one with in 7 business days i still have not received my new brewer as of yet, when i called to check the status they then said i need to show proof of purchase by sending in a picture of the model / serial number a long with a photo of the brewer itself. After doing exactly what they asked me to do 10 days later they are still giving me the run around, i have now sent in a total of 12 photos as my proof and still have not received my new coffee brewer. # still getting the run around,(I should have kept my Mr. Coffee maker it should be called Mr. Reliable)

We've had our Keurig coffee machine for two years personally - my partner had it longer than that. Previously I used a Starbucks pod machine which I found a bit more of a clunky process. This is extremely simple to use, insert pod, press button and go, and fill up the water when it's empty. I have had no problems with it and the coffee quality is solid and consistent. It's fairly easy to clean. We did have to find our own third-prtay solution for pod storage. Overall I can't complain - may get a device with a larger water storage next time, or more espresso capabilities, but it's been a good experience overall.

They do not train thier customer service personnel took 4 emails finding the receipt and 10 phone calls only to find they are still shipping it to the wrong adress despite the fact they have it in 4 emails and the name is still misspelled maybe it will show up so if your time is worthless to you give it a try it has been a week dealling with them every day instead of having a cup of coffee in the morning still no coffee pot they will not even check the emails before rejecting the warranty claim and the first tiers don't even have the right to approve the claim so skip them they just keep giving you the runaround requesting the same information over and over without checking to see they already have it

I bought a brand new Keurig K-Supreme Plus C Brewer three (3) weeks ago at Costco for about $160. Worked great at first, but then died totally. No lights, could not start it, switched outlets, verified that outlet I had it plugged into worked, etc. When I contacted Keurig via chat after long wait on-line, was told that I had to call their TFN. Called, kept on hold, spent lots of time talking to an support agent who insisted that the brand new coffee maker I'd just bought was over two (2) years old and out of warranty, but she'd be glad to ship me a new one if I'd pay for it then and there. When I insisted that I'd bought a brand new unit only three (3) weeks prior, she fobbed me off to another supposed higher level agent who'd help me. I had to explain all over again, was again told that my new unit was out of warranty, then told that I'd have to "prove" I'd bought a new unit by producing the receipt. I explained that I no longer had it, but would be glad to return the unit if they'd send a return shipping label to cover the cost. Instead I was told (a lie) that I'd be sent a email that would allow me to provide shipping information and I'd get a replacement unit sent to me within 7-10 days and that I could throw the defective unit out.

I got the email, it demanded again that I produce the receipt I'd already told the agents I no longer had, so I'm stuck with a non-working unit and no recourse. I highly recommend that folks avoid this company and their products for the apparent poor quality of such, and their willingness to lie to avoid actually providing customer service.

I've been trying for two years to cancel my account's autopay, but they keep sending and CHARGING for pods I do not want/need. I'm buried in unwanted pods! I've tried customer service multiple times by email, phone, and chat but nothing changes. I even removed my credit card from my account auto reorder and now I'm thinking there's something shady going on to keep my payment identity w/o my permission. DON'T use auto reorder…it's a black hole!

They are no longer
Making the machine or the pods so they gave
People
Reimbursements up to February 28 today is March 17 I did not
Know about the recall reimbursement. So all
They say is sorry that you paid for their
349 piece of junk that
You can no
Longer use. You
Missed the cut
Off! I wil never buy Keruig again. Second time they have done this with the drink machine all
There stuff
Is garbage!

I have been a Keurig customer for several years. Everything is great until you have a problem. I get automatic orders. I had an order scheduled for shipping on February 7th. By the 17th I still didn't have my order, so I called. They said they sent a replacement order. According to tracking it was expidited & scheduled to arrive on Sunday the 20th. No coffee! On the 21st I called back. New replacement supposedly sent on the 25th. Today is March 2nd & I have no coffee. I have asked for a refund & they keep putting me off. I have spent a few hours trying to contact someone in an office in the US. There is supposed to be 3 offices here. No matter what number you call it rolls over to someone in South America. They have sent coupons to my email for 2 free boxes. My order is $55.00. They ship with UPS who then transfers it to the post office. Post office tracking on all three orders says "awaiting package". I have filed a claim with UPS but that has gone nowhere. I will cancel my subscription on the 5th (the latest date promised) if it's not here.

My first Keurig I received in 2015. It was great! It lasted me almost 6 years! I finally had to buy a new one on april of 2021. I decided to splurge since it was the first one I was buying in a long time. So, I bought the Keurig Elite... with a $180 price tag!... Only for it to last 6 months before it stopped working on oct of 2021. I called keurig customer service and explained the issue to them. It took 4 WEEKS to get a replacement and lots of persistent phone calls to them. I finally got my replacement, and it stopped working this morning after only FOUR MONTHS! I called customer service AGAIN this morning, and I asked them if I could just receive a refund vs a replacement at this point since clearly their product is defective and I've went through 2 in less than a year. The woman told me that they can only provide me a replacement and no refund. I will receive my replacement and immediately re-sell it and purchase a cuisinart or nespresso machine cause it's too much of an inconvenience to replace a coffee make 2-3x a year and honestly ridiculous. Never buying from this company again!

I ordered and check-out as a guest. But no order confirmation was received. I called twice tried to find my order. With all my personal info, they can't locate my order. Finally I got an email for trace my order delivery status, it has my order number. I called again and tried to ask them give a receipt or order confirmation, but the customer help told me because the order was a guest check-out, there is no confirmation email and they are not able to send me a receipt as well. What kind of website sale can't generate a receipt? After I insist escalating the case, I received an email with a sale confirmation number, just a number, I clearly told her I need a receipt so I can reimburse as a business cost. Their customer help just like a machine, repeat the lines they have been trained and not help at all. Never buy from this keurig.com again!