KEHReviews 22,141

I have received my order! Thank you for sending the emails of package tracking and the option to put on hold at a FedEx location. Because on the day the camera was delivered, the tracking number stopped working (FedEx is a pain to deal with, as always), so I went to the location after seeing your email to find the package!
I do want to note that the battery that came with my R5 was not original, which is acceptable, but not expected from an excellent plus purchase! The camera shows a bit of wear around the shutter button, but it works perfectly otherwise.

This was my first order with KEH and I took advantage of the Holiday Sale. I bought 2 lenses both rated in EX condition with caps, hood and cases. One arrived in a NM condition with perfect glass, no marks at al on lens or body, very tight and smooth zoom control and new looking rubber. OEM case looked new. There were a couple dings on the front lens cover and nothing else other than that. The other lens arrived in EX+ condition with perfect glass and just a few marks round the body and hood. Glass was perfect. Controls were smooth and rubber was in great shape. OEM case looked new and still had the clear plastic on the label on the top of the case. Overall great first experience with KEH.

I ordered a tripod + ball head and paid $60 for express shipping. When the package arrived, it contained a Kirk BH-3 instead of the Kirk BH-1 that I ordered. I contacted customer service, and their "solution" was to offer me a refund on the ball head, stipulating that I needed to print the label, package the item, and drive to a FedEx location within 7 days. They didn't have the item I ordered in stock, and didn't even bother apologizing for sending me the wrong one. I needed the tripod and ball head for a job, now I have to deal with this garbage. I emailed customer service 4 times and spoke with a rep on the phone. A manager was supposed to reach out, but never did. I've rarely experienced such awful customer service.

I purchased a sigma 85mm 1.4 art canon graded like new minus. Lens has an internal glass chipped. Refund took really long. And they are charging a 25 restocking fee for a bad product that they sent that is not in accordance with their grading. So, basically I am loosing 25 dollars plus 33 for the fedex insurance shipping return as they asked to do in their instructions, all because they didn't send what they were supposed to...
Cuidado! Compre un lente sigma 85mm 1.4 art canon (like new minus). Un cristale de adentro estaba dañado y pedí un retorno. Demoró cantidad para el rembolso y me cobraron 25 dolares de (restocking fee). Básicamente perdí 25 dólares por un error de ellos al enviar un lente que no corresponde con la calidad descrita, mas 33 dólares del envío con seguro porque en sus instrucciones así lo requiere.