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KEH Reviews Summary
KEH has a rating of 4.7 stars from 22,077 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.
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Item ordered arrived on time. Very good lens. Do not hesitate to place an order.
I've never had a bad experience when ordering from KEH. The gear has always been better than expected!
Overall, good process with the order and shipping. I am still testing the lens.
The products came on time and in better condition than expected. Thank you, KEH!
Lens looks and works great. Shipping was fast. I wish they would put the lens inside a padded box and again inside the main shipping box with all the bubble wrap.
Item arrived on time. Condition was as represented.
I have received my order! Thank you for sending the emails of package tracking and the option to put on hold at a FedEx location. Because on the day the camera was delivered, the tracking number stopped working (FedEx is a pain to deal with, as always), so I went to the location after seeing your email to find the package!
I do want to note that the battery that came with my R5 was not original, which is acceptable, but not expected from an excellent plus purchase! The camera shows a bit of wear around the shutter button, but it works perfectly otherwise.
I ordered a used lens (LN-) and it's perfect. It even arrived before the expected delivery date. I'll definitely use KEH again!
I would agree with the grading from KEH. I was pleasantly surprised on the excellent shape all items were in. Good and fair pricing. I really like the 180 day warranty. Gives me confidence of the the items. I made several more purchases from KEH. A keeper! I am a happy Buyer!
FedEx is not my preferred method of delivery. Frequently late and after 9 pm.
Happy to have purchased this 37 yr old in excellent condition camera. Ordering, payment and shipping were all handled without issue or delay. Item was very well packaged and quickly delivered.
I bought a lens. It was EX quality and I had multiple specks of dust in the lens.
Camera promptly shipped and arrived 24 from time of order. Camera as advertised.
I sent in my equipment for a trade with KEH. After 5 business days, I still had not received an offer. HOWEVER, after contacting customer support, they did not fail to give me priority service until I was able to order my "new to me" equipment. In addition, when I placed my order the equipment was sent out promptly.
This was my first order with KEH and I took advantage of the Holiday Sale. I bought 2 lenses both rated in EX condition with caps, hood and cases. One arrived in a NM condition with perfect glass, no marks at al on lens or body, very tight and smooth zoom control and new looking rubber. OEM case looked new. There were a couple dings on the front lens cover and nothing else other than that. The other lens arrived in EX+ condition with perfect glass and just a few marks round the body and hood. Glass was perfect. Controls were smooth and rubber was in great shape. OEM case looked new and still had the clear plastic on the label on the top of the case. Overall great first experience with KEH.
I ordered a tripod + ball head and paid $60 for express shipping. When the package arrived, it contained a Kirk BH-3 instead of the Kirk BH-1 that I ordered. I contacted customer service, and their "solution" was to offer me a refund on the ball head, stipulating that I needed to print the label, package the item, and drive to a FedEx location within 7 days. They didn't have the item I ordered in stock, and didn't even bother apologizing for sending me the wrong one. I needed the tripod and ball head for a job, now I have to deal with this garbage. I emailed customer service 4 times and spoke with a rep on the phone. A manager was supposed to reach out, but never did. I've rarely experienced such awful customer service.
Item was received but instead of Ann L bracket, it was a cage. Item sent was not what I paid for. Not satisfied with this purchase.
I have both sold and purchased gear here. KEH tests and verifies intakes so thoroughly, I trust your rating system 100%. Your website makes shopping easy too. Love working with you.
From order placed to order in my hands was SUPER fast!
I'm super happy with my purchase, and will definitely doing business again with KEH!
From the business
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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