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KEHReviews 22,077

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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KEH Reviews Summary

KEH has a rating of 4.7 stars from 22,077 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
249
value
268
shipping
261
returns
68
quality
260
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44,909 reviews

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Maryland
1 review
0 helpful votes
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Please note that we returned this order within two days of receiving it.

Date of experience: February 11, 2024
District of Columbia
1 review
0 helpful votes
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Very happy
February 11, 2024

KEH once again has been extremely helpful with my purchase. Great price and product rating. A+

Date of experience: February 11, 2024
Arizona
1 review
0 helpful votes
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Excellent service
February 11, 2024

I spoke to an associate, he was very helpful.
Your prices are also very reasonable.

Date of experience: February 11, 2024
California
1 review
0 helpful votes
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Poor return policy
February 11, 2024

If you insist on charging to return the package, and many other retailers don't, at least generate the label and deduct like B&H. Making me go to USPS or ups to create and pay for label is lousy.

And if your photos were better and more clear what the product really looks like I would have seen the straps better and not ordered them in the first place. You are a photo store and can't put better photos on it?

Date of experience: February 11, 2024
District of Columbia
1 review
0 helpful votes
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Excellent Service
February 11, 2024

Wonderful company. My order came on time and with everything I was expecting!

Date of experience: February 11, 2024
Virginia
1 review
0 helpful votes
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Nikon CoolPix S610
February 10, 2024

Very great product, got what I needed and delivery was much faster than expected.

Date of experience: February 10, 2024
California
1 review
0 helpful votes
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Great Again
February 10, 2024

I have ordered a few lens from KEH and everyone, including my most recent order, has been better than expected.

Date of experience: February 10, 2024
Kentucky
1 review
0 helpful votes
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Camera/lens purchase
February 10, 2024

Ordering was very easy and I received my items quicker than I expected. They were well packaged and arrived in excellent condition.

Date of experience: February 10, 2024
Illinois
1 review
0 helpful votes
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Return
February 10, 2024

Returned lens due to me ordering wrong lens. The customer service was outstanding and I got my replacement lens and refund of the difference immediately.

Date of experience: February 10, 2024
New York
1 review
0 helpful votes
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Light Meter Purchase
February 10, 2024

I didn't know the light meter was delivered because KEH's website said it was still in transit for days after it was delivered, and FedEx's website displayed an error every time I tried to track it.

Date of experience: February 10, 2024
California
1 review
0 helpful votes
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Excellent value and service
February 10, 2024

Retired and was replacing employer supplied high end Canon photo gear … found excellent quality used items that were perfect … and within my budget. Will return to shop!

Date of experience: February 10, 2024
Maine
1 review
0 helpful votes
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Honestly awful post sales support.

Lack of empathy, understanding issue, honestly gave up with trying to resolve the issue. Went to my local camera store and purchased the accessory I needed (which should have been included in order).

When the customer considers rebuying the product again and screen recording the process because post sales doesn't listen to what the customer is saying - then maybe you have an issue.

Date of experience: February 10, 2024
Ohio
1 review
0 helpful votes
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….lol…
February 10, 2024

Don't like being bugged abt a review"…………………………………………………….

Date of experience: February 10, 2024
Texas
1 review
0 helpful votes
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KM02 light meter
February 9, 2024

Very easy to learn and use, perfect compact size and charges pretty quickly.

Date of experience: February 9, 2024
Pennsylvania
1 review
0 helpful votes
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KEH Rules!
February 9, 2024

I have ordered multiple times from KEH and it has always been a fantastic experience! The prices are resonable, shipping is very fast, and the quality of the gear is amazing. You can usually expect to receive and item that is in even better condition than it's rated. If you're looking for used camera gear I would not hesitate to order from KEH!

Date of experience: February 9, 2024
Minnesota
1 review
0 helpful votes
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Canon EF 70-200mm f2.8 L IS Review
February 9, 2024

The experience was great.
Amazing product at a great value.
I got it in "Excellent" condition, and it looked almost brand new!
I chose the free shipping option and it arrived faster than I expected.
I've already used the lens, and it is exactly what I wanted. I highly recommend KEH!

Date of experience: February 9, 2024
Texas
1 review
0 helpful votes
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Great deal on Canon Lens.
February 9, 2024

When I received my lens, it was in much better and clean condition than I thought it would be...I am very happy with it and I will try it out this week-end!

Date of experience: February 9, 2024
New York
1 review
0 helpful votes
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Ef 24-105
February 9, 2024

Ordered a canon ef 24-105. Came within just a few days included a nice keh carrying case and looked and worked great!

Date of experience: February 9, 2024
Georgia
1 review
0 helpful votes
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Great- Test
February 8, 2024

Everyone was great to work with, product was great. Basically, everything was great.

Date of experience: February 8, 2024
Colorado
1 review
0 helpful votes
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Good folks.
February 8, 2024

Quick service and delivery, very happy with the lens I purchased and a fair price.
Good company run by great people.

Date of experience: February 8, 2024

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+137