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KEH

4.8

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KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
250
value
269
shipping
261
returns
68
quality
261
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44,909 reviews

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California
1 review
0 helpful votes
Follow Marisol K.
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I'm happy with my purchase! Product came as described and I had to chose 2-day shipping (due to holiday weekend and fear of not getting the lens in time for my trip). Lens came a day early and was in safe packaging! Will definitely order from KEH again in the near future!

Date of experience: February 28, 2024
Tennessee
1 review
0 helpful votes
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Always spot on
February 28, 2024

Have dealt with KEH several times...products are always spot on where the ratings are concerned...this is my first choice for second hand gear.

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Bronica film advance lever
February 28, 2024

It works very well with my Bronica GS-1. I received the item fast with no hiccups. Great condition as it was advertised.

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Great purchase
February 28, 2024

Fast shipping for a great product. Product is as advertised. Will definitely be shopping again in the future!

Date of experience: February 28, 2024
Canada
1 review
0 helpful votes
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Works perfectly, wrong lens hood
February 28, 2024

The lens came in excellent condition, the only thing that's off is that the hood that came with it is supposed to be for a different lens.

Date of experience: February 27, 2024
Michigan
1 review
0 helpful votes
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As described at a very good price.
February 28, 2024

The lens was everything the description said it was and it works flawlessly. A photo of the actual lens would be nice but I have never been disappointed with anything I bought by description only from KEH.

Date of experience: February 27, 2024
Minnesota
1 review
0 helpful votes
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FedEx issues
February 27, 2024

Did not know it was a sign to have the package delivered. KEH has most FedEx shipping options blocked. So I had to jump through many loops so I could pick up in-store since I work during the day!

Once I got this changed it was fine. Would and will order from again.

Date of experience: February 27, 2024
Colorado
2 reviews
0 helpful votes
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Lens Purchase
February 27, 2024

Quick Shipping. Exactly as described. Price was reasonable for the quality of the item.

Date of experience: February 27, 2024
Oregon
1 review
0 helpful votes
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Like New...
February 26, 2024

Item was in like new condition, well packed and promptly shipped.

Date of experience: February 26, 2024
Indiana
1 review
0 helpful votes
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Searching for Delivery
February 26, 2024

The delivery was made on time but was not left on the steps, it was left behind a gate on a table and it was not visible at the gate.
I reported the item missing.
Actually the placement of the package was a good thing and my compliments to the driver.
But sometime before the item was located, either a high wind or some other way, the package was moved farther down the yard and ended behind some bushes. It took 3 days before I accidentally located it.
The item had been rained on, but was properly packed and the lens undamaged when unboxed. I hope Fedex continues to put packages behing the fence. Thank you for your efforts.

Date of experience: February 26, 2024
Minnesota
1 review
0 helpful votes
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Great fast service
February 25, 2024

Had been looking for a new lens...found a great price, so worried about quality...but lens came quuckly and seems to be great!

Date of experience: February 25, 2024
Pennsylvania
1 review
0 helpful votes
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What I expected
February 25, 2024

Fast delivery, my package arrived earlier than expected. The lens was in good shape and works great.

Date of experience: February 25, 2024
Georgia
2 reviews
17 helpful votes
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Ratings Confusion
February 26, 2024

I have no clue what "BGN' actually means. After 4 purchases this year, every product looks "Exc ++" to me. Including the recent Nikon digital. Maybe because it had 18k shutter count? It looks perfect and is operationally perfect. Certainly a lot "Minter" than the "Near Mint" cameras on Ebay from Japan. Maybe the word mint doesn't translate well.
The only issue I've ever had from KEH is the package being left at the end of my 100 ft driveway. But that's not KEH. That's those morons at FedEx.

Date of experience: February 25, 2024
Hawaii
1 review
0 helpful votes
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Xf55-200mm
February 25, 2024

Got it a few days early. Lens is nice and sharp enough, bought at excellent +. Worth what I paid, much rather buy from here than full price for basically the same quality. Lens performs well for portraits, pictures of the moon, bare bones "nature photography" (if you can get close enough undetected).

Date of experience: February 25, 2024
California
1 review
0 helpful votes
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Very quick despatch
February 25, 2024

I receive the camera very quickly and that impressed me a lot.

Date of experience: February 25, 2024
Idaho
1 review
0 helpful votes
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Totally Outstanding Purchase
February 25, 2024

From start to delivery this was a perfect purchase. The lens is outstanding, KEH couldn't have done better in every facet of this purchase from packaging to shipping. The attached photo was taken with the lens I purchased.

Date of experience: February 24, 2024
North Carolina
1 review
0 helpful votes
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Great Service
February 24, 2024

Highly recommend, very prompt delivery and product was accurately described.

Date of experience: February 24, 2024
Washington
1 review
0 helpful votes
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Easy to navigate and lots inventory
February 24, 2024

I loved scrolling through available gear, of which there was everything I was looking for.
My shipment arrived promptly, and it great shape. I will certainly be ordering from KEH again.

Date of experience: February 24, 2024
Georgia
1 review
0 helpful votes
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Good
February 24, 2024

Item came as described and was extremely fast shipping.

Date of experience: February 24, 2024
Illinois
1 review
0 helpful votes
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Mixed bag
February 24, 2024

Item was described as being in excellent condition however only half of it was the actual oem charger. The other half was a replacement that was intended to be a replacement part. It fits but rather poorly and raised questions about its safety to charge a $3800 camera as intended

Date of experience: February 24, 2024

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+137
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