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KEH

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
251
value
270
shipping
263
returns
68
quality
263
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44,909 reviews

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Georgia
1 review
0 helpful votes
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Excellent Service
January 29, 2023

The staff always gives excellent service. I could always count on KEH to take my order and get it out in a very timely manner. It is always what I expect and always received quickly.

Date of experience: January 29, 2023
Connecticut
1 review
0 helpful votes
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Greatness!
January 29, 2023

Always a great experience purchasing from keh. Never a dull moment.

Date of experience: January 29, 2023
New York
1 review
0 helpful votes
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Great
January 29, 2023

Fantastic experience. Would definitely shop here again.

Date of experience: January 29, 2023
Illinois
1 review
0 helpful votes
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KEH always deliverys
January 29, 2023

There is no camera store even close to we're I live. So I am very thankful for KEH. There website is very useful. Every time I have ever talked to anyone at KEH they are always extremely helpful and professional. Thank you KEH for being there and providing the services you do.

Date of experience: January 29, 2023
Connecticut
1 review
0 helpful votes
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Equipment Exchange
January 29, 2023

It was a very easy experience trading in my equipment and getting a quote.

Date of experience: January 29, 2023
California
1 review
0 helpful votes
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The perfect lens at a great price
January 29, 2023

I bought a lens in "excellent" condition, and as far as I can tell, it looks brand-new (besides not being in a manufacturers' packaging).

Date of experience: January 29, 2023
Virginia
1 review
0 helpful votes
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KEH recent purch
January 28, 2023

I've had several purchases in the past few years, KEH has always sold great used items in conditions better than prescribed. My recent two purchases,one in late 2022, and my most recent 1/23, were actually in a lower condition than rated. I was still pleased with my purchases, maybe this is to sell more items, but my fear is this is the beginning of the downfall of KEH.

Date of experience: January 28, 2023
Washington
1 review
0 helpful votes
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Overall 1st Experience was Great! I was able to find exactly what I needed. The item is a described, and is in perfect condition. I called customer service for details on delivery, and they were very friendly and helpful. I would recommend KEH to anyone needing new or used gear. Thanks KEH

Date of experience: January 28, 2023
Pennsylvania
1 review
0 helpful votes
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Really great camera
January 28, 2023

Took a few pics and a video with the cannon eos r it is lightweight and performs as i expected it to

Date of experience: January 28, 2023
New York
1 review
0 helpful votes
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Film
January 28, 2023

I needed some extra film, so I started googling to try and find the best prices. I found it at KEH and immediately started to shop.

Date of experience: January 28, 2023
Georgia
1 review
0 helpful votes
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Not what i expected. Buying was really easy but returning it is very hard. Go figure.

Date of experience: January 27, 2023
Alabama
1 review
0 helpful votes
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Great Customer Service
January 28, 2023

The team at KEH is courteous, knowledgeable, and very fast when responding to inquiries. My experience with this business was one of the best I've experienced, when shopping online. Thank you SO much.

Date of experience: January 27, 2023
Virginia
1 review
0 helpful votes
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Great Experience
January 27, 2023

It was very easy to find what I was looking for, there were multiple options to choose from, and everything arrived quickly.

Date of experience: January 27, 2023
New York
1 review
0 helpful votes
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Great condition. No manual.
January 27, 2023

I'm very happy with the condition of the body and lens I bought, as well as the quality of the website and careful packaging. It would have been nice to know the camera would not come with a manual, so I could have ordered one at the same time.

Date of experience: January 27, 2023
Pennsylvania
1 review
0 helpful votes
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Pleasant, affordable, and expedient.
January 27, 2023

I placed an order for a Sony A-5100 Camera which has been very difficult to find at a reasonable price on the 17th. There was a minor complication with my purchase due to my bank and when I made a inquiry with customer service they were very responsive and helped me sort out the issue and renew my purchase. I will definitely be buying from them again to buy some lens. The customer service, 5 day delivery, good packaging, and price warrant a 5/5 from me to KEH.

Date of experience: January 27, 2023
Illinois
1 review
0 helpful votes
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Satisfied
January 26, 2023

Great service, and great quality. It was delivered as promised.

Date of experience: January 26, 2023
Texas
1 review
0 helpful votes
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Camera Handbook
January 26, 2023

I had some equipment that was stolen in Hawaii and one of the things that was taken was my manual for my new Nikon Camera. Fortunately, the camera was not taken because I had it hanging on my neck! I was so excited to find a copy of the handbook! Thank you KEH!

Date of experience: January 26, 2023
Nevada
1 review
0 helpful votes
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Great price and delivery
January 26, 2023

Bought my first high end zoom lens on KEH. I paid half the price of a new lens and it is in perfect condition. Purchased in the EXCELLENT status. Shipping arrived a few days earlier than promised and packaged really well. Very happy with my purchase from KEH!

Date of experience: January 26, 2023
California
1 review
0 helpful votes
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A+++++
January 26, 2023

As always, a bargain is much more than a bargain! Always happy with my purchases from KEH!

Date of experience: January 26, 2023
Arizona
1 review
0 helpful votes
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Like new was new
January 26, 2023

Wow, impressed with quick delivery and "like new" appeared to be "new"

Date of experience: January 26, 2023

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+138
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