Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of KEH

KEH

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate KEH?
grey stargrey stargrey stargrey stargrey star

KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
250
value
269
shipping
261
returns
68
quality
261
This company does not typically respond to reviews

Instant Feedback

44,909 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jeremy M.
Unfollow Jeremy M.
Share Review
Report Review

Overpackaged?
May 30, 2023

I bought a single 72mm filter and it was packaged and then some. Seems like a bit much and I wonder if it changed to doing at all. The filter was in a small ziplock bag, then wrapped in foam (about 1"x4"x4" so far) and then package in a 9x9x9 or 10x10x10 box with the space filled with the linked or connected bubble wrap. The product definitely wasn't getting damaged easily that way, so over engineered maybe? Otherwise good work!

Date of experience: May 30, 2023
New York
1 review
0 helpful votes
Follow Jise H.
Unfollow Jise H.
Share Review
Report Review

Rating error?
May 30, 2023

I received my Lena and unfortunately it has a los focusing ring. The rating provided is EX+ not sure how hits actually can be rated as such. Not happy at all.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
Follow Heidi O.
Unfollow Heidi O.
Share Review
Report Review

Great service!
May 30, 2023

Lens was delivered in a timely fashion and was in the condition described. It was packed well. This is my second purchase from KEH and would highly recommend them!

Date of experience: May 30, 2023
Illinois
1 review
0 helpful votes
Follow Piper P.
Unfollow Piper P.
Share Review
Report Review

Lens Review
May 30, 2023

Experience was good. Lens arrived in good condition and on time. No complaints.

Date of experience: May 30, 2023
Texas
1 review
0 helpful votes
Follow Dale C.
Unfollow Dale C.
Share Review
Report Review

Excellent!
May 29, 2023

Easy shopping, great service, quality merch at a great price! Excellent! My item looks brand new, couldn't be any happier!

Date of experience: May 29, 2023
California
1 review
0 helpful votes
Follow Cady E.
Unfollow Cady E.
Share Review
Report Review

Excellent customer support
May 29, 2023

I am not very knowledgeable of cameras but I spoke to customer service to buy my husband a camera and with their help we got it right! He's so happy. Thank you KEH!

Date of experience: May 29, 2023
Virginia
1 review
0 helpful votes
Follow Hunter F.
Unfollow Hunter F.
Share Review
Report Review

Very Happy
May 29, 2023

I spoke with Cindy for about 20 mins and she was awesome at making sure I choose the right lens for what I needed! I didn't get that at other companies and felt like they wanted to rush me off the phone. Not KEH they care and they want you to have the right equipment. Thank you! You have a repeat customer for sure now!

Date of experience: May 29, 2023
New York
1 review
0 helpful votes
Follow Jyoti V.
Unfollow Jyoti V.
Share Review
Report Review

Difficult customer service
May 29, 2023

Within a few hours of placing my order, I realized that the lens would be too bulky and that I would not be able to use it. I contacted customer service via email and was advised that I would need to receive the lens and then send it back. This was despite the fact that the lens had not yet shipped. I felt this was counter intuitive.

Date of experience: May 29, 2023
Washington
1 review
0 helpful votes
Follow Sasha N.
Unfollow Sasha N.
Share Review
Report Review

Fast shipping
May 28, 2023

Arrived as described, fast shipping, great condition

Date of experience: May 28, 2023
Indiana
2 reviews
1 helpful vote
Follow Paul L.
Unfollow Paul L.
Share Review
Report Review

Keh is the best
May 28, 2023

Great experience
Been buying from keh since 1980-81.
I recommend keh to my friends

Date of experience: May 28, 2023
South Carolina
1 review
0 helpful votes
Follow Jonathan I.
Unfollow Jonathan I.
Share Review
Report Review

Perf
May 28, 2023

Perfect as described. Lens was awesome and shipped very fast

Date of experience: May 28, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Eddie N.
Unfollow Eddie N.
Share Review
Report Review

Great value
May 28, 2023

Lens was a good as expected, and came in a nice pouch. Expect to shop at KEH again.

Date of experience: May 27, 2023
Florida
1 review
0 helpful votes
Follow Seamas A.
Unfollow Seamas A.
Share Review
Report Review

Good ezperience
May 27, 2023

Nice camera functions well. Conservative labeled as bargain but there is just a cracking at bottom.

Date of experience: May 27, 2023
Massachusetts
1 review
0 helpful votes
Follow Drew I.
Unfollow Drew I.
Share Review
Report Review

Pleasant as usual. I always enjoy shopping at KEH.

Date of experience: May 27, 2023
Michigan
1 review
0 helpful votes
Follow Andy V.
Unfollow Andy V.
Share Review
Report Review

Excellent Purchase
May 27, 2023

New KEH customer here. Fantastic company! Camera functions perfectly and is in excellent condition as advertised.

Date of experience: May 27, 2023
Florida
2 reviews
0 helpful votes
Follow Joel J.
Unfollow Joel J.
Share Review
Report Review

Great to receive pre-loved gear
May 26, 2023

I purchased a film camera at Bargain quality (Olympus OM-1) and have been very happy with the condition it was received in, although I have yet to run a film through the camera. There was a small piece missing (motor drive cover) which I suppose is why it was designated 'bargain'.

Also purchased a very cheap lens (under $5) defined as 'Ugly' just to get an idea of what standards I can expect from an 'Ugly' lens. Honestly, I'm pretty surprised. I can live with the 'Character' this ugly little SOB has in it.

Date of experience: May 26, 2023
Maryland
1 review
0 helpful votes
Follow David J.
Unfollow David J.
Share Review
Report Review

Shopping online was a very easy experience. Your ratings are spot on and the lens that I received was exactly as described. I couldn't be happier.

Date of experience: May 26, 2023
New Jersey
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

So happy I discovered KEH
May 26, 2023

I was looking to invest in a lens for birding but did not want to spend the amount needed for a new one. I am new to photographing birds and have much to learn. My Nikon lens is in perfect condition, and came with lens cap and a protective bag. I probably won't pay full price for any camera ever again.

Date of experience: May 26, 2023
Nebraska
1 review
0 helpful votes
Follow Lorri X.
Unfollow Lorri X.
Share Review
Report Review

Just as advertised
May 25, 2023

Quickly shipped and excellent packaging. Beautiful product

Date of experience: May 25, 2023
New Mexico
1 review
0 helpful votes
Follow Bud O.
Unfollow Bud O.
Share Review
Report Review

Always good prices and service
May 25, 2023

The item I received, a Rollei prism, was in virtually perfect condition. It arrived very promptly, and the price compared very favorably to those on the online auction sites (which are not always trustworthy). Above all, I had the peace of mind that comes with KEH's warranty. As always, very pleased!

Date of experience: May 25, 2023

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+137
See all photos