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KEH

4.8

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KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
251
value
270
shipping
263
returns
68
quality
263
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44,909 reviews

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California
1 review
0 helpful votes
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Great condition!
June 2, 2023

The camera body and lens arrived exactly when they said it would, and it arrived in excellent condition. I love the care Keh takes in protecting each piece with a bubble wrap. I will definitely be purchasing from them again!

Date of experience: June 2, 2023
Wisconsin
1 review
0 helpful votes
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Found a quality used lens for a reasonable price! Shipping was lightning fast. Very pleased.

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Good Stuff; good price.
June 1, 2023

Had been looking to replacing my old camera and lens-- was mostly going back and forth between Best Buy and eBay-- was overwhelmed with options, but after coming across KEH, I was able to find a camera/lens that was great for my level of expertise (or lack thereof) as well as my budget. Will be adding a new lens soon...

Date of experience: June 1, 2023
Michigan
1 review
0 helpful votes
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Canon 7D Mark II camera body
June 1, 2023

The shoping experience was extremely easy and with your equipment grading process I have the confidence that I'm getting exactly what I'm looking for in my camera gear. Shipping was fast and product was packaged very well!.

Date of experience: June 1, 2023
Virginia
1 review
0 helpful votes
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Another camera from KEH
June 1, 2023

I recently ordered a Nikon D80 to mess around with the older CCD sensors. The camera was graded EX+ and you'd think it was new, not a mark on it. It came with the promised accessories and works perfectly, I had it in the field within a day of receiving it. I also received my package very quickly, I live on the east coast and I had it in 2 days even with ground shipping. Super pleased!

Date of experience: June 1, 2023
Washington
1 review
0 helpful votes
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Wrong item received
May 31, 2023

Camera I ordered was described as a full spectrum converted camera - the camera I received is an IR converted camera, that does not capture full spectrum. I hope KEH can address that mistake.

Date of experience: May 31, 2023
Georgia
1 review
0 helpful votes
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Happy
May 31, 2023

Great service, quick and convenient
Loved the free shipping, product was in excellent condition and website easy to navigate

Date of experience: May 31, 2023
California
1 review
0 helpful votes
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Canon EF lens
May 31, 2023

Great condition. No issues with packaging or receiving.

Date of experience: May 31, 2023
Arkansas
1 review
0 helpful votes
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I always purchase from KEH awesome gear, excellent prices and fast shipping. Will continue to purchase.

Date of experience: May 30, 2023
Tennessee
1 review
1 helpful vote
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Camera damaged internally
May 30, 2023

A plastic part in side of camera broke the moment I turned camera on. Not sure what it is but it looks important to the function of the camera. Will be sending back. Would give 0 stars if that was an option.

Date of experience: May 30, 2023
Ohio
1 review
0 helpful votes
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Very impressed.
May 30, 2023

First purchase from KEH and I'm very impressed. Order turnaround was so very fast and delivery took 2 days. Camera and Lens was packed well and both looked brand new. Love it.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
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Overpackaged?
May 30, 2023

I bought a single 72mm filter and it was packaged and then some. Seems like a bit much and I wonder if it changed to doing at all. The filter was in a small ziplock bag, then wrapped in foam (about 1"x4"x4" so far) and then package in a 9x9x9 or 10x10x10 box with the space filled with the linked or connected bubble wrap. The product definitely wasn't getting damaged easily that way, so over engineered maybe? Otherwise good work!

Date of experience: May 30, 2023
New York
1 review
0 helpful votes
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Rating error?
May 30, 2023

I received my Lena and unfortunately it has a los focusing ring. The rating provided is EX+ not sure how hits actually can be rated as such. Not happy at all.

Date of experience: May 30, 2023
California
1 review
0 helpful votes
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Great service!
May 30, 2023

Lens was delivered in a timely fashion and was in the condition described. It was packed well. This is my second purchase from KEH and would highly recommend them!

Date of experience: May 30, 2023
Illinois
1 review
0 helpful votes
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Lens Review
May 30, 2023

Experience was good. Lens arrived in good condition and on time. No complaints.

Date of experience: May 30, 2023
Texas
1 review
0 helpful votes
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Excellent!
May 29, 2023

Easy shopping, great service, quality merch at a great price! Excellent! My item looks brand new, couldn't be any happier!

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Excellent customer support
May 29, 2023

I am not very knowledgeable of cameras but I spoke to customer service to buy my husband a camera and with their help we got it right! He's so happy. Thank you KEH!

Date of experience: May 29, 2023
Virginia
1 review
0 helpful votes
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Very Happy
May 29, 2023

I spoke with Cindy for about 20 mins and she was awesome at making sure I choose the right lens for what I needed! I didn't get that at other companies and felt like they wanted to rush me off the phone. Not KEH they care and they want you to have the right equipment. Thank you! You have a repeat customer for sure now!

Date of experience: May 29, 2023
New York
1 review
0 helpful votes
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Difficult customer service
May 29, 2023

Within a few hours of placing my order, I realized that the lens would be too bulky and that I would not be able to use it. I contacted customer service via email and was advised that I would need to receive the lens and then send it back. This was despite the fact that the lens had not yet shipped. I felt this was counter intuitive.

Date of experience: May 29, 2023
Washington
1 review
0 helpful votes
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Fast shipping
May 28, 2023

Arrived as described, fast shipping, great condition

Date of experience: May 28, 2023

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+138
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