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Keen.com

2.9

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From the business

Keen is a trusted network of talented spiritual advisors who are dedicated to empowering lives by helping people discover answers to their most pressing questions, gain closure, find their purpose in life, and more. No two experts in our community are alike as they each have their own personal touch when it comes to providing intuitive and spiritual services. We just celebrated our 20th anniversary — two decades of providing clarity through intuitive advice — and we wholeheartedly believe that we are the leading psychic network in the industry.


keen.com
Founded in 1999
San Francisco, CA
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Keen.com Reviews Summary

Keen.com has a rating of 2.9 stars from 277 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 11th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61

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New York
1 review
3 helpful votes
Follow Valerie M.
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This company has no loyalty for their customers. They also double charge your credit card a lot! Thank goodness my bank informed me of the duplicate charges made from this company. When I disputed the charges the company removed my user rights to the site. Terrible! Do not waste your time!

Date of experience: October 20, 2019
New York
1 review
0 helpful votes
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Poor customer service
October 17, 2019

They offered spend 10 and get 5 back and I added 20 to my account and it didn't work, so I tried again and it worked. I emailed customer service and they could have cared less. Other sites reimburse you and care about you not KEEN. Adios you don't need my money or loyalty.

Date of experience: October 17, 2019
Arizona
1 review
9 helpful votes
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PennyC in keen a fraud
September 25, 2019

I started on keen a few months ago and lost a lot of money on false hope and fairy tails. The worse one was a woman called pennyC and a man called babadji both charge $50/minute. Their so called predictions never happened and when I emailed them they put me on block list. After using another account pennyC replied that she has been doing this job (fraud) for 60 years and will look into this again and funny enough she never did and blocked me again. They are all dishonest people earning money based on our desperation

Date of experience: September 25, 2019
Texas
1 review
3 helpful votes
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Save your money
September 21, 2019

They're reading for fortune off a computer screen. Save your money. Its a total scam. I would strongly suggest staying away

Date of experience: September 21, 2019
Keen P. — Keen.com Rep
over a year old

Hello! We're sorry to hear your experience wasn't a positive one but we encourage you to continue searching for the right advisor for you. Please reach out to our Customer Service Team at [email protected] or 877-Keen-Help who will be happy to assist you in finding the right advisor. We look forward to speaking with you.

Massachusetts
1 review
5 helpful votes
Follow Amber D.
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Definitely don't try this and don't try the chat they prolong the convo to get more money from you and only provide vague non-descrip responses like "I believe so" and "they are being stubborn" Aren't people looking for guidance- I know the person is being stubborn why the heck am I here if you are going to tell me what I know. Such a waste of money and time.

Date of experience: September 4, 2019
New Jersey
1 review
3 helpful votes
Follow Galiya A.
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Hope the federal government does an investigation. All you see 5 star reviews, almost never prediction happening. You deposit funds, if advisor blks you, you don't get your money back. It's a scam that feedback and guarantee very limited time frame, allowing readers to give false hopes\info and you're screwed to get money back for satisfaction guarantee. This ghost company hides behind " advisors are independent contractors, and not responsible, but HELLO they are using Keen platform and Keen collects your money. This company has rude staff and no accountability. DO NOT WASTE MONEY being strung along that there's a rainbow at the end of the B***S***. You're just out of money. SCAM HELLO FEDS start investigating.

Date of experience: August 20, 2019
Georgia
1 review
5 helpful votes
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I started a chat with an advisor on keen. Had basically just given my name and asked a general question- not even 2 minutes. They disconnected me and then blocked me! We hadn't even started? Soulmatereader2002

Date of experience: July 24, 2019
Wisconsin
1 review
9 helpful votes
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Jane the fake
June 23, 2019

Read with Jane and I wanted to hang up immediately. I asked her a test question in the beginning of the conversation and she got it wrong. Wanted to end the conversation right then but it was the 10 minute intro offer so I just listened to her nonsense. Her responses to me were generic nothing specific at all. She sounded like she was ready to end the convoy and she ducked about 3 questions that I asked her. Never again will I trust her to speak d money with even if it was $1.
99. Just awful!

Date of experience: June 22, 2019
Minnesota
1 review
6 helpful votes
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Horrible site
April 29, 2019

I've been reading on keen for a little over a year. There are some good psychics but nothing they say comes true. But I gave my honest opinion on two psychics. Lady prophet and Citrine Angel both gave me a reading when I went back to them things change it was totally different than the last reading. Citrine Angel's reading change in a matter of 9 days. Lady prophets was different in 6 months because she gave me a 6 months time frame and then she tried to use free will. I dont believe In free will. That's something psychics try to use because their predictions was wrong. But anyways I wrote a honest review and keen has removed it from there website so I believe keen reviews are fabricated because when I Wright a good review it's still on the site but when I give a psychic the 1 star review they deserve it magically erases. So as a paying customer we should be able to have honest reviews to go on and keen doesn't allow that like top sites like psychic source which I'm going back to cause prediction from my favorite psychics Craig and athena has happened. Left because too costly but in spending the same amount of money on keen for less quality psychics.

Date of experience: April 28, 2019
Virginia
1 review
8 helpful votes
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Fakes
April 14, 2019

Not a single prediction has come to pass. I tried to cancel my account and get the remaining money refunded to me, but Keen refused... so I decided to use my remaining amount. I called a lady with 4.9 stars. I actually inquired about my book. She said, "I get chills. You will do great. " I asked her elaborate and she said. "I see you getting published. Don't worry, you will not have to self publish." Guess what? I have been self published for a while now and will not be going through a conventional publisher. I then inquired about work and she kept demanding and insisting to know my precise age -- and birth date, I guess in order to look me up from a communal Keen board and give me a fake reading. "Tell me your actual, precise age so can draw some cards." I am not giving this information to a stranger nor does she need that to do a reading. Knowing that what she had said so far was false --I just hung up... Remarkably, Keen would not even let me leave feedback. How much money do you have to spend on these fakes to be able to leave feedback. She had nearly 5 stars and yet everything she told me was wrong. How is this possible? I am not difficult to read?

Date of experience: April 14, 2019
New York
1 review
12 helpful votes
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SCAMMMM!
April 2, 2019

I have contacted Keen for years... nothing absolutely nothing that ant adviser has told me on this has come true. This a Fraud, one adviser tells you one thing about the same situation and then another tells you the absolute opposite. Keen Psychics is an absolute WASTE OF MONEY! I am definitely no longer putting any of my financial resources towards their phony psychics! I have spoke to more then 100 of them all FRAUD!

Date of experience: April 2, 2019
Minnesota
2 reviews
14 helpful votes
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Scam
February 18, 2019

I set up an account online and could never get a hold of an advisor. When called back the next day they refuse to issue a refund and then stated that I had already spoke with an advisor. Beware this company is a SCAM.

Date of experience: February 17, 2019
Texas
1 review
17 helpful votes
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99% Frauds and scammers
February 3, 2019

If you get a reading that requires guesswork and 50/50 tossup answers based on how you phrase your questions, or a reading where the majority of advisors who claim multiple specific abilities yet cannot tune in to your situation without you revealing details other than a first name, THEY ARE FRAUDS. Moreover, Keen will not refund your hard-earned money, except to your KEEN account. If you paid for a reading and got a "refund" you will not see the cash back in your hands to use where you really need it (SCAMMERS).

Date of experience: February 2, 2019
Texas
1 review
6 helpful votes
Follow Aja B.
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This company is a complete fraud, just got off the phone with someone who kept asking a lot of questions and gave me the wrong answers to information I already knew. Complete bull$#*!. Please save your money. Not worth it at all!

Date of experience: February 2, 2019
Canada
1 review
6 helpful votes
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I kept on speaking to Elle Martin she kept on saying POI will be back in her clear and affirm voice came to know after 8 months he got married 8 months before dint know about it,, she is fake wasted my money I told her he got married she blocked me right away

Date of experience: January 30, 2019
West Virginia
1 review
3 helpful votes
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Through the storm scam
January 26, 2019

Awful joke fraud fake psychic not psychic at all worst ever save your money buy piece of gum lied to me says ex comeback well he married his gf the next day

Date of experience: January 26, 2019
Canada
1 review
6 helpful votes
Follow Olive J.
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Wish I could give zero reviews. This website took $350 from my friends bank account without her permission and is continuing to ignore her. They are scammers. Stay away from them.

Date of experience: January 3, 2019
Illinois
1 review
3 helpful votes
Follow clair t.
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KEEN IS A RIPOFF. I WAS ON KEEN AND LADY ESMERALDA WAS MY ADVISOR. SHE TOLD ME A FEW THINGS BUT THE SHE LIED TO ME ABOUT A TEACHER. I DO NOT RECCOMEND THEM ANY LONGER.THE BEST WAY IS TO MANAGECOUR LIVES THAT WILL BENEFIT US NOT LOSE MONEY. ANTHONY ONE OF THE CUSTOMER SERVICE PROPLE JUST CALLED ME ABOUT MSKING A RETURN CALL IN HIS SARCASTIC VOICE. YOU SEE SOME OF THE CUSTOMER SERVICE PEOPLE ARE JUST A BAD AS THE KEEN ADVISORS. KEEN ADVISORS HAVE LEARNED TO TELL YOU WANT YOU WANT TO HEAR AND KEEP YOU COMING BACK.

Date of experience: December 31, 2018
Texas
1 review
9 helpful votes
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Thieves and Scammers
December 6, 2018

I was charged over $60 for a phone call with an advisor who spoke about the weather and immigration. They do not refund you if you're not satisfied, they just add it as credit. They did not do what they promised and stole my money. I'm coming after them legally so no one else is robbed and lied to.

Date of experience: December 6, 2018
Washington
1 review
4 helpful votes
Follow Tiffany t.
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This is not real, everything I was assured turned out to be false! I was told I was pregnant and going to have a girl after years of trying went to the Dr to have an ultra sound and nope no pregnancy! Among other things that were not true... basically they give you advice! Don't waste your money! They are adviser's, they cannot see the future!

Date of experience: December 5, 2018