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Kayak Reviews Summary
The company's reputation is mixed, with customers appreciating its competitive pricing and user-friendly interface for comparing travel options. Many users find it a valuable tool for securing better flight deals compared to competitors. However, significant concerns arise regarding customer service, particularly in handling booking issues and refunds, leading to frustration and dissatisfaction. Complaints about misleading pricing, slow response times, and lack of accountability when partnering with third-party services are prevalent. Overall, while the platform is favored for its search capabilities, its customer support and reliability require substantial improvement to enhance user trust.
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I have used this website to find hotel deal quite a few times and have never had a problem. It compares many companies that don't always show up on other sites and I found some good deals. Never had a problem, no complaints here, will use again and recommend.
I bot an hotel via this site and when I arrived the hotel was not even close to what the pictures shown in the web site.
I called and they said they couldn't verify my card, which doesn't make sense as my card was already charged. I asked for my money back and they said at least 5 buisness days. I believe that they could sell the room for more so they cancelled my trip 3 days before. Then I had to rebook with the hotel and it was double the price. When I called to ask questions I was hung up on 3 times and when I finally talked to the manager he kept saying I need to talk to my bank. I asked why the money was off my card if they couldn't verify it. He kept saying I need to talk to my back. I said he needed to answer the question but never did.
I bought a hotel for all star weekend 3 days before my trip after my credit card was charged they sent me a email saying it was cancelled. I called and they said they couldn't verify my card, which doesn't make sense as my card was already charged. I asked for my money back and they said at least 5 buisness days. I believe that they could sell the room for more so they cancelled my trip 3 days before. Then I had to rebook with the hotel and it was double the price. When I called to ask questions I was hung up on 3 times and when I finally talked to the manager he kept saying I need to talk to my bank. I asked why the money was off my card if they couldn't verify it. He kept saying I need to talk to my back. I said he needed to answer the question and he replied with. I don't have a answer for that. I wasted a hour of my day on hold with them and I am waisting more time Reviewing them. Horrible buisness. Do support them! Don't stand beside wack. We as consumers have the power to take down any corporation!
Just to warn you that this is the worst service ever. They do not have any responsibility for nothing. My husband bought a ticket fly using this website and suddenly he ended up booking with the company directly which is American Airlines and they didn't give any confirmation of this transaction. We thought that it was not a purchase made cause we haven't been charged so we bought the same flight ticket from American Airlines to Flight Hub where it went well. Then 5 days after we found the charges that we made using Kayak and when you go through its privacy terms, there is no way to get a refund. We spoke to American Airlines cause we have double ticket flights and they say we can't get a refund cause is a non refundable ticket. We explained to them the issue and we didn't receive any notification from them but AA say that they only can give us credit for 2 years, what the heck!. Very disapointed of both Kayak and AA, they have the worst service ever and I won't buy any tickets from them even though they say they are the cheapest. Be aware!
I have never found a good deal on here... when I go straight to the hotel or airline sites... they are offering the same deals! So, why give them a chance to screw up my reservations?!
Been traveling for months and kayak always had the best to offer, most especially the hotels. Cool!
I like combining searching for cheapest tickets with other websites. Sometimes they do find the cheapest options, but most time they don't
Sometimes I find the lowest prices here and sometimes I do not. I use it as one of many sources to check for travel prices. Do not limit yourself to just using Kayak.
Most sites tells the cost info with margin, but this site tell me right information.
That good. Also good experience
Don't list all airlines, e.g. Southwest. Also fares sometimes appear more comparable than they are because some carriers (such as Spirit and Frontier) have additional charges, like luggage, which aren't mentioned.
Kayak works with a Vayama.com. Their performance in helping me rebook a canceled flight was below average.
Kayak is the best. For flight searches - simply unbeatable. The user experience is simple and powerful.
I had a problem with my order, but they worked with me and now i am a happy customer, thank you adam!,, you are awesome!. Wonderful customer service! D now recommend them to everyone!
Had a family emergency come up, needed to cancel a hotel reservation I had made. Was told I could not have it refunded, not even a dollar. Asked to speak to a manager and held firm, not even a partial refund. My advice is to stay far away from this group. Wish I had read the other reviews I am now seeing on this site. Buyer, beware!
Hawaiian Monarch Security is the worst. Well two in particular. Cause I've had great interactios with others. This evening i came back from a run went to lower lobby to the gym. Two security guards came out the door and closed the door behind them. I asked them to open the door and they said i have to go up through the lobby and down the elevator to get to the gym. Ive been living here for three years and I am fed up with this place. Dont stay here!
I love this place. Used several sites trying to do what Kayak does, but they are mostly so bogged down with ads and fake prices it makes me sick. I haven't seen anything listed on here that I couldn't pick. That alone puts them at the head of the pack for me~
I used kyak to make hotel reservation and their website stopped working while I was submitting my application, I resubmitted and was subsequently double charged for a room. Good luck trying to get reimbursed from these scam artist.
We can get better price if they show some other website too to compare airfare.
I made and paid (pre paid) for a reservation on Rentalcars.com.(confirmation # *******083COUNT) on 28 August 2015. The booking was given to Alamo at CDG Airport.
When I went to collect the vehicle on august 29th at CDG Terminal 1, they asked for a fraudulent amount of EURO 750 as a deposit guarantee for only a 3-day rental! So I decided to cancel the reservation but of course the merchant didn't accept to proceed with the cancellation so I was forced to pay the rental even though i didn't use the car. (Booking Reference Number: *******).
Rentalcars.com are still refusing to refund me or even attempt to investigate my complaint (online or by phone).
Seriously poor service - NEVER AGAIN.
My email: *******@gmail.com
From the business
Kayak is a large price comparison search engine for travel. It has prices for plane tickets, hotels, car rentals, and vacation packages. Kayak doesn't sell any of these services directly, but instead directs you to another site where you can make a purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members