KayakReviews 321

Giving these guys a rating of just one star is being super charitable! We started at Kayak to purchase airfare to Sydney, Australia. By the time I paid for the tickets, I discovered that Kayak had pawned us off to Vayama which Ive never heard of before. Too late, monies had already been sent. Then the problems really began. TWO weeks BEFORE we were scheduled to leave, I called Vayama to see if we could upgrade our Qantas seats to premium economy. The agent politely asked if we were aware that our final segment home was cancelled. I said no and asked when were they planning on notifying us? I received no reply. They said they had to send this up to the ivory tower and would hear something within 48 then 72 hours. ONE week later, they provided us with a flight changes. We tried to obtain seats and after researching American and Qantas, we determined that Vayama had somehow obtained two different record locators for us, one being an impossible route. We called again to notify them of this and an agent confidently indicated we didnt know what we were talking about double locators were impossible. She said shed send this up to the ivory tower again. THREE days before we were to leave, Vayama emailed us to indicate that indeed we had two record locators for the same trip and that between them and American Airlines, they determined the best approach would be to leave well enough alone and to struggle through our seat assignments at the airport. Well never use either of these travel agents again.

Booked our trip. Dec 6 2016. Flight we chose was perfect two tickets all business class in all segments of the flights. Booked paid when we got our confirmation not the case we were put in economy in two flight segments. Have been trying to fix ever since. No contact number for Kayak. Must deal by emails. Kayak blames the Airlines the Airlines blame Kayak. Even though I have my flight details Infront of me that we booked all business in all segments of our flight.
I think I have been scammed. I contacted them immediately letting them know there mistake. (Kayak and Airlines)
And I have been in a nightmare ever since.
Why can't I get what I booked.? I'm the consumer and Kayak and the Airlines both expect me to roll over and go oh well what ever. (I ask the public. When have we become a door matt to allow companies to take advantage us.?.) And how many people are they doing this to.?
Kayak was the web site. Just fix our flights

I recently booked a trip to London through kayak.com. The fares were in line with other sites and about $100 cheaper than American airlines. When I purchased the ticket through KAYAK, it sent me and email from another service, airfares.com, that said in addition to the ticket not being fully refundable, there was a $350 change fee and a $450 cancellation fee if the ticket was canceled or changed before the date of travel. Unfortunately I was unable to use the ticket so I contacted British airways to cancel. British airways told me that they could not cancel my ticket because it had been issued through an agent who they identified as International Travel Consolidators. British Airways could not provide me a working telephone number for their agent (International travel consolidators), I later remembered the airfare.com email and called their offices. This all occurred before the departure date and time. Airfare.com told me that there would be a $450 cancellation fee which would net about $110 refund, but to get that, I would need to pay them the $450 cancellation fee then wait 3 to 6 weeks to receive back the $450+$110 refund. If I can't even get a portion of my original payment back, I certainly wouldn't send them more money.
Kayaks position is that they are only a search site, not the ticket agent, so they have no responsibility or control. Based on that, I would say only use KAYAK as A price comparison, then go directly to the airline or someone like Expedia, a travel agent or someone reputable who you can contact for service.

Do not use kayak.com. We bought tickets through them. The tickets were canceled, but we did not receive notification. Even though they were canceled, the tickets continued to be listed by kayak.com under My Trips, so we had no way of knowing that they were cancelled. We didn't find out that we had no tickets until we checked in for the flight. These things happen, but when we called them to report that they information listed under My Trips was inaccurate, they were not only unhelpful, but extremely rude. Using kayak.com cous us an extra $1000 and the aggravation of being treated rudely. Spare yourself and do not use kayak.com

I HAVE BEEN USING KAYAK FOR FLIGHTS FOR YEARS AND HAVE ALWAYS BEEN HAPPY WITH THE WEBSITE. THIS TIME I GOT CAUGHT OUT WITH A NEW OPTION TO SAVE MONEY BY BOOKING FLIGHTS WITH ONE AIRLINE ONE WAY AND ANOTHER RETURN. THE FLIGHTS SHOWED AS BEING $99 EACH. I WENT AHEAD WITH THE FIRST FLIGHT WITH JET BLUE AND 30 SECONDS LATER WENT TO PAY FOR THE RETURN FLIGHT WITH DELTA ONLY TO DISCOVER THE RETURN FLIGHT WAS NO LONGER AVAILABLE RESULTING IN HAVING NO OPTION BUT TO BOOK A FLIGHT 3 TIMES MORE EXPENSIVE. VERY SAD AS I'VE USED KAYAK COUNTLESS TIMES BUT THIS TIME WILL BE THE LAST. I TRIED TO CONTACT CUSTOMER SERVICE FIRST OF ALL TO DISCUSS THIS COMPLAINT BUT WAS NOT ABLE TO FIND A WAY TO SPEAK WITH SOMEONE FIRST OF ALL. TOO BAD :(

I've used Kayak a few times to get me somewhere. The first time was when I was traveling to San Diego for a marketing conference. I got the flight through them while I ended up staying at the hotel on a deal I got for being at the conference. Other websites would've cost me around an extra $200 for the whole thing.

Another time I actually managed to save $800 by getting my hotel, car, and air travel through them. I compared this around getting directly from the companies I was purchasing from as well as a couple of those other sites I see on television. There has been one time when they weren't the cheapest, but given that it was a smaller airline, I can't really blame them.

My husband and I travel frequently locally and internationally, for work and for fun. Since he owns his business, he shops for the best routes and fares on Kayak. Kayak is the best place to narrow down the choices to 2 or 3 airlines by routes, by dates. Of course we check our frequent flyer airline first, but that is often not the best value fare overall or not the fastest routes.

My husband bought a flight ticket from Kayak.com. We waited till the next day without receiving a confirmation, receipt, itinerary, anything etc... nothing. I found two methods to contact them. Both were useless without having the information we needed from the confirmation. The bank showed two tickets were booked, but did not show by whom because the ticket(s?) were pending till the day before the flight. I finally called the airline and they were able to provide us with my husbands itinerary, receipt, etc. that Kayak.com should have provided us to begin with. Never! Ever! Again, will I waste my time with this search site.