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KayakReviews 321

1.9

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Kayak Reviews Summary

The company's reputation is mixed, with customers appreciating its competitive pricing and user-friendly interface for comparing travel options. Many users find it a valuable tool for securing better flight deals compared to competitors. However, significant concerns arise regarding customer service, particularly in handling booking issues and refunds, leading to frustration and dissatisfaction. Complaints about misleading pricing, slow response times, and lack of accountability when partnering with third-party services are prevalent. Overall, while the platform is favored for its search capabilities, its customer support and reliability require substantial improvement to enhance user trust.

This summary is generated by AI, based on text from customer reviews

service
57
value
48
shipping
18
returns
26
quality
43

We monitor reviews for authenticity

New York
15 reviews
82 helpful votes
Follow James L.
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Indispensable tool when you are traveling to get the best prices for plane tickets. Although it doesn't carry every airline, like regional stuff in south america, it does a pretty good job for US travels. I always use the search then link directly to the airline's own website. I've never seen a better price displayed on Travelocity or any of the other travel sites, and they always charge a commission and make cancellations are complete nightmare.

Date of experience: June 19, 2011
California
3 reviews
13 helpful votes
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I always use kayak to book my airline tickets. Although not all airline companies appear in the search, i usually find the best deals on their website.

Very good job

Date of experience: June 15, 2011
Pennsylvania
7 reviews
49 helpful votes
Follow Carly S.
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I travel to Canada fairly often and am within 2 hours of 5 major airports. While I would never book through Kayak - it uses the major travel companies, like orbitz, that are all rather scammy and can cause a host of problems - it's great for initially comparing the prices for the different airports. Sometimes airport A is cheapest to fly out of, sometimes it's $200 more than the other 4, and sometimes it's best for me to do one layover. Kayak helps me figure out what I'm looking for when I go to the airlines' websites.

Date of experience: May 23, 2011
Maryland
1 review
4 helpful votes
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Yesterday, I did a search on kayak.com for a pet-friendly hotel near our home. We need a place to stay with our dog while our bathroom is being repaired. It came up with the Metro Points Hotel-Washington North. If you follow this link, you'll see it's listed as pet-friendly on Kayak's website (at least at the time of this review):

Http :// www.kayak. Com/h/hotel/details. Vtl? Searchid=QpK0YQ&hid=*******&rating=3&bookiturl=-*******. EXPEDIA, EXPEDIA.-100|*******381. HOTELSDOTCOM, EXPEDIAHOTEL. 8486|*******. ARN, ARN. 8486&cp=13-86-384&idx=165&&ro=false&pg=1

Kayak's link forwarded me to Hotels.com, where I booked the room, non-refundable, for $339.42. Later, when I went to Hotel's site, it turns out that the Hotel is NOT pet-friendly. I called Hotels.com and they in turn, called the hotel. The hotel says it has no relationship with Kayak and refused to refund my money. Hotels.com refused to refund my money unless the hotel agreed to refund it. I called Kayak's offices and talked to someone in very noisy surroundings—I had to yell into the phone for her to hear me—and she said she could find no record of my reservation.

So here's the situation: Kayak's site gave me wrong information (I have a screenshot of it); passed me through to another site, which may have had the right information, but I had already searched on pet-friendly on Kayak's site. And now I'm out $339.42.

Date of experience: April 15, 2011
Alabama
1 review
2 helpful votes
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I have always used sidestep.com for all our travel deals and have recommended it to everyone I know. Lately I have not been able to access it on my computer. What is going on? I have no idea where to go for as good a site as this one for planning all our trips.

Date of experience: March 30, 2011
California
3 reviews
6 helpful votes
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I was looking for discount fairs and all i got was multiple browsers opening uo.
Not sure if it was a bug but if I search, i want the answers displayed so I can navigate and find the best deal at the time I want to travel. Priceline was much better as was Yahoo (believe it or not).

Date of experience: February 18, 2011
Illinois
45 reviews
344 helpful votes
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Makes it extremely easy to price shop between all of the standard travel sites. It does what it claims and does it well!

However, it will soon be joined by others!

Date of experience: February 7, 2011
Czechia
2 reviews
6 helpful votes
Follow Brian T.
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Travel search engines are a dime a dozen these days and for the time being kayak.com has a leg up. I however, made the mistake of trusting kayak.com's search results and fancy diagrams and it cost me over a thousand dollars. It claimed that the fare that i was searching for was a stable fare and would be stable at that price for several more weeks. Supposedly the tickets I wanted were going to be their for awhile. Days later I went back to the site and found to my horror that the prices had jumped 200 bucks overnight! These things happen but kayak.com shouldn't be claiming to be experts on pricing and claim to have superior pricing analysis when they are just guessing. They claim to much smarter than they really are.

Date of experience: January 27, 2011
Virginia
6 reviews
13 helpful votes
Follow Roger R.
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There's no reason to search the other travel sites because Kayak already does that. This is the one stop shop for putting together travel ideas. Although the prices might not reflect the best deals out there, it's a good starting place for finding out what actual flights will get you to where you want to go. In terms of prices, there's a lot of strategies out there and Kayak does a good job of quantifying price fluctuations and trends, but sometimes once you know the flight you want it's just better to buy directly from the airline. I've been using this site for years and plan to continue until Google comes up with something clever and makes it obsolete ;)

Date of experience: October 30, 2010
Illinois
21 reviews
100 helpful votes
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I've used Sidestep for years and find it the most helpful way to comparison shop for airfare, hotels, and rental cars.

Date of experience: April 3, 2010
Washington
18 reviews
140 helpful votes
Follow Ash A.
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If you are booking a trip, you should be comparing prices on kayak.com. It's a meta-travel-site search engine (don't know if that's the proper term) which basically means it searches all the different travel sites (orbitz, priceline, etc), aggregates that data on their site, and allows you to pick the most affordable or convenient flights. It even has a priceline.com window pop up in a new window with their prices so you can make sure you are getting the best deal possible.

Even if you are sure you are getting a great deal on Virgin or Southwest (I think these might be included in the kayak search now but not 100% on that), check kayak anyway. I thought I was getting a great deal from SF to NYC on Virgin America last month, but just for the hell of it, I did a search for direct flights on kayak and found one for almost $100 less! Definitely one of my favorite places on the web.

Date of experience: February 26, 2010
California
41 reviews
517 helpful votes
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I never heard of this site until I saw it here on sitejabber. I used it to book a vegas trip and it was much better than searching on expedia or other travel sites as it figured out the best rock bottom price.

Date of experience: November 5, 2009
California
16 reviews
66 helpful votes
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This site brings together all of the travel deals from expedia to hotwire and all in one quick simple search. You can easily find the best deal on hotels or airfare without searching all of the largest travel sites. I usually go here first when booking a trip

Date of experience: October 23, 2009
Texas
10 reviews
81 helpful votes
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Very useful meta-engine for travel fare searches. Presents total fare including fees and taxes when searching for airfares and hotels. Allows for multiple multi-destination listings. Good filtering system (nonstop, 1 layover, 2 layovers, etc). Also includes option to open up separate browsers to concurrently search orbitz, priceline, etc., for comparison. Fares are spot on with other sites. Does not allow for hotel and flight packages for multi-destination trips. Even though both outbound and inbound flight combinations are presented as a pair, can select the pair or just one of the flights, upon which the site then presents possible flights for the other portion of travel. Presents the option to search nearby airports. Easy to navigate and parse the information.

Date of experience: October 23, 2009
California
6 reviews
38 helpful votes
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Great one-stop site to compare travel deals from several online sources. FYI, kayak.com and sidestep.com are the same company now. Sitejabber, is there a way to combine the profile pages for these sites?

Date of experience: September 22, 2009
Virginia
40 reviews
170 helpful votes
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The first place I go when I'm planning a trip is Kayak so I can see the full range of prices and options on my flights. Kayak is not quite as good at hotels, particularly in non-mainstream locations, but for flights it's the best.

Date of experience: June 16, 2009
Louisiana
6 reviews
20 helpful votes
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Low fares are us!
January 8, 2009

Low fares are us! - This site gives an extensive overview of flight, hotels, vacation packages, etc... It combines all of the major players as well as the smaller airlines. You can also compare it against Priceline, Expedia, Travelocity, etc... all in one site. We have found it an invaluable tool when booking domestic or international flights.

Give it a try!

Date of experience: January 8, 2009
30 reviews
213 helpful votes
Follow Audrey S.
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Improved travel site for cheap airfare/vacation/car rental/cruise deals - Started by the founders of Expedia, Orbitz, and Travelocity a few years ago, the ever-evolving Kayak is still the most efficient, comprehensive, and user-friendly travel site I've come across. It scours a ton of travel sites to deliver optimal combinations of itineraries and low prices in an easy-to-use display. Better yet, it sends you directly to the source, including low-cost carriers such as JetBlue and Virgin America (I was so excited when they added these!), to make your purchase. Booking directly with the travel provider allows you to bypass service fees typically charged by other travel sites and take advantage of benefits such as upgrades and bonus miles. One can filter to narrow results by number of stops, airline, airline alliances, takeoff/landing times, flight quality, aircraft type, layover/flight duration, sites searched, and price. Among its many useful features are buzz (shows the cheapest deals that other Kayak users uncovered in their searches) and fare alert (email notification when a trip route of interest meets or beats your specified price).

Date of experience: June 30, 2008
10 reviews
44 helpful votes
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My favorite travel site
November 12, 2007

My favorite travel site - they just added links to southwest fares. I believe you still need to check JetBlue and Virgin America separately though, which sucks

Date of experience: November 11, 2007
7 reviews
62 helpful votes
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Great travel site
November 4, 2007

Great travel site - Kayak's one of my favorite travel sites. It's very useful for searching for flights, hotels, cars, cruises, deals, and so forth... With flights, for example, it searches all of the airline sites themselves as well as the "discount" sites -- Expedia, Travelocity, Hotwire, Priceline, and Expedia. There are of course some other sites that are good too, but one that's worth checking out in conjunction with kayak is http://www.yapta.com. Book the flights at the best fare with Kayak, and then register your flights with Yapta; if the fare drops even further, they refund you the difference! It's great.

Date of experience: November 4, 2007

From the business

Kayak is a large price comparison search engine for travel. It has prices for plane tickets, hotels, car rentals, and vacation packages. Kayak doesn't sell any of these services directly, but instead directs you to another site where you can make a purchase.


kayak.com
Founded in 2004
Stamford, CT, United States