KayakReviews 321

Absolutely awful customer service. No one I talked to had up-to-date information on my booking. Multiple missing emails from my communications with customer service. No supervisors were available to respond to requests. I had to be the one to find out that the booking had been canceled multiple times with no communication from the company. The only way they found out that my flight had been canceled was when I called them and told them. Completely useless. Do not book with this website. They will take your money and give you nothing for it.

I searched a fare from Kayak.com and found the best one on eDreams. I made the purchase from eDreams, but when the airline issued the ticket, part of it was in a different booking class than the original one. This was due to error from eDreams. Their customer service was miserable. I finally reached out to Kayak. They helped me and eDreams refunded the fare difference. Thank you Kayak and thank you eDreams for resolving this issue.

It help us compare many options available in the market to get what is easy and suitable for us. Easy to navigate the site.

We booked a flight through Kayak and it has been a nightmare ever since. First they charged our card 400 extra dollars for no reason! Then when we went to check in to fly home we found out that someone at kayak used our confirmation code and canceled our flight home. Leaving my family (with 2 small children) scrambling to find a way home. We never got an email saying your tickets were canceled, we never got our money back. We had to pay an extra 1000 dollars and 4 hours on the phone to try and fly our family home! I will be looking into this company more and look into legal action against them! DO NOT I REPEAT DO NOT USE KAYAK!

I booked a flight in May of 2020 for a family member on Kayak it booked it on FinAir.
I needed to change the dates due to family member receiving cancer treatment. I tried so hard to get hold of Kayak as well as FINAIR neither has customer service number or it doesn't work. There is no way to reach either one in case you need to change. The airline website even does not work. I can't believe Kayak can stay in business like that by ripping people off their money. Needless to say on top of our misery we lost $407.0. I will never use Kayak again or FINAIR. Stay away from both.

I used kayak in order to find the best price for a hotel in Aruba. However, kayak is only a search engine and redirected me to another site. I should have paid more attention, but thought kayak was a reliable search engine and continued with my booking. Everything was good. Then about a month before our trip my husband and I look through our details and had to change our trip due to Covid-19, we tried to cancel through kayak and it would not let us because it was through a third party website. It turns out the website that kayak redirected us to was a scam and we lost $1,200. Please do not use kayak, use google search or anything but from my experience, it does not look like kayak does it research on the companies it sends you to.

After trusting Kayak, I bought a ticket from Kiwi.com. What a terrible experience it's been, and my flight is three months away! After this vacation, I will neither use Kiwi.com or Kayak.com ever again.

I know Kayak is a search engine, but they should vet their vendors. The reason I say that Kiwi is a scam is that you buy a "basic package" that does not include email support, and they hang up on you when you call their phone support. I only wish I were joking. A British phone bot comes on and says, "Enter your booking number now" and when I key it in she says, "There has been an error. Please call again later."

I called three times. In my book, this is a scam. The reason I was trying to call is that today the coronavirus has shown up in the country of my destination.

This company is an absolute disgrace! Kayak/vayama sent us the wrong departure time so we missed our first flight and every leg of our international flight there and back was cancelled. The airlines will not help you at all and none of their policies apply if you book through Kayak. Not only that, but after spending 24 hours on the phone with Kayak, they did absolutely NOTHING to help us rebook flights and refused to reimburse even a penny of our flights! I am telling everyone I know not to book through them EVER. Worst customer service ever also... so incredibly rude and unprofessional! I'm astonished this company even exists.

DON'T BOOK THOUGH THIS DISGUSTING AGENT, THEY ARE DODGY, I BOOKED TWO TICKETS FROM SHANGHAI BACK TO HONG KONG IN JAN FOR MAY, WE GOT TO THE AIRPORT AND OUR TICKETS HAD BEEN CANCELLED, THEY TOLD US THAT THEY WERE NEVER PAID FOR! I PRODUCED THE BANK STATEMENTS SHOWING THE MONEY HAD COME OUT OF MY ACCOUNT THE SAME DAY OF THE BOOKING! STILL CAN'T GET OUR MONEY BACK FROM EITHER THE TRAVEL INSURANCE COMPANY OR TRAVELGENIO. WE HAD TO BUY NEW TICKETS WHICH COST $1200AUD - DON'T USE THEM