KayakReviews 321

Buyer beware. This was my first and last booking with kayak. I booked a car through this third-party and thought I had a deal and when I went to the car rental agency in this case Europa car after they attempted to upsell me On mandatory insurance(they would not except the insurance on my credit card) The price of the insurance was double the price of the car rental. I had no recourse and left the car rental agency and I'm seeking redress and it's my impression at this stage that my $2000 is lost.

I've talked to other individuals regarding third-party involvement and there is always a horror story. Numerous vacations have been ruined by booking through a third-party. This will be the last time. I would advise others to avoid third-party bookings in this particular case kayak. If the deal appears too good to be true it is.
Steve K

Whenever you attempt to book a Rental Car Deal that you think is "too good to be true" well you aren't far from the truth. These bandits show you a good deal but when you try to take advantage of it their site says " NOT AVAILABLE". They just want to make an "UP SELL" to the higher priced rental. They appear to give GREAT DEALS until you click on it to find it is not available. Kayak is a scam!

I been using kayak for years now. It's used to be my only search for flight. Kayak Always have the best deal of all site. But not anymore. The price as shown is not the price you gonna get when you purchase. Or the flight is not available.

Kayak booked the flight which doesn't fly on the day we booked. We went to the airport with 2 kids 3 and 1year old only to realize there is no flight that day. The airline company couldn't help because the ticket date on the airline system is different than what is shown on our kayak ticket, and it has already past. They said it's completely kayak's fault. When we called the customer care it gets disconnected, finally after 10th time they gave us a different flight. We don't have a bassinet seat which we reserved for and they can't help us in anyway. This is a huge inconvenience for our family. I am never going to book again with them and if you are traveling with kids avoid booking with kayak.

I have to cancel my reservation for 11 nights at a hotel due to a family emergency. As instructed, I provided to their partner customer service the medical certificates from doctors and hospital to get a full refund, however after that they did not refund all monies. They Kept $1341, I spoke with the hotel and they did not have a problem with the cancelation, however their customer service provide you with all sort of excuses mentioning that "The Partner" has to get back to them, and this never happens!

Kayak used to be a trustworthy site but not anymore! They send customers to unscrupulous partners, like Travelgenio, who take your money, give poor customer service (no way to reach them, they ignore your emails, etc.) and don't give people refunds or vouchers they are eligible for (among many other complaints many people have). Kayak sends unsuspecting customers to these shady sites and then walks away with commission. Use the airlines directly, not these unnecessary middlemen.

Kayak is giving wrong predicitions of prices and misguiding customers from buying flight tickets when they are low and then pushing chat deals with low prices. By that time all the authentic flight ticket prices are too high. Chat deals are NOT authentic and many times the flights dont have the tickets.
I woudl give zero review if I could.

As a company advertised to find the best deal for consumer, I expected Kayak to check its own vendors before advertising for them. I bought ticket from Gotogate through Kayak, and had to cancel ticket within 24 hours, Gotogate charged 80 dollars for refunds, they ignored my complaint, and I had to go to department of transportation. 1 month later, Gotogate decide to laugh at my complaint by telling me the fee is in their fine print.

Thank you for reaching out to us via the US Department of transportation (US DOT case number JY202) regarding your booking with order number XXXXXX.

We can see that you have sent in a complaint regarding our handling fee associated with your cancellation. In line with our Terms & Conditions, that you have agreed to and confirmed before you purchased your booking, do we charge a fee for the work we are doing in regards to changes and cancellation.

The fee of 39 USD per person has been deducted from the refunded amount.

Please see the relevant section from our Terms & Conditions below.

The refund has been processed in line with our Terms & Conditions and the handling fee can unfortunately not be refunded.

Wish you a nice day!

Kind regards,
Alexandra L, Customer Relations
Gotogate

Kayak can easily inform consumer their providers have any special fine print, but they instead promote any company that willing to pay to list on their website.

Kayak and Travelo1.com is a best…
Kayak and Travelo1.com is a best website as we have a got best group deal from Travelo1.com which was listed in kayak but we trust kayak and Travelo1 website from now…Both are fantastic….
You both roxx. Xoxo

I like Kayak because it provides deals from multiple sites. It is important to note that they don't provide deals for Southwest Airlines (which tend to have lower rates if you are okay with delayed flights). I generally use Kayak to compare to deals on other booking sites such as Expedia and Priceline.

Wood Springs Suites San Antonio Tx Stone Oak
You can not go wrong with your stay here.
Easy in and out location. Safe and Quite.
Employees are very helpful. They'll help with anything you might need.

TR

I wasn't too impressed with kayak.com mainly due to its outrageous prices. If you don't read the small fine print they're good at trying to trick you into believing your getting a deal by the time you notice they promised cheap price but failed to deliver it, you'll want a refund which doesn't have a high success rate. I wouldn't recommend them at all.

If I could give zero stars I would. Kayak is the worst customer service I have dealt with! We were not informed that our flights were canceled across the world and now they are unable to help us rebook our flights back to America together! KAYAK BELONGS IN THE TRASH CAN DO NOT BOOK WITH THEM.

I have used Kayak a few times when looking for flight and travel options. My favorite feature is being able to search new destinations and compare them based on the time of the year you are looking to travel. I also found that Kayak has one of the most affordable options for travel when I compare them to other sites that are similar.

Do not book with this company they are hands down one of the worst companies I've ever dealt with. They charged my card for over £1000, and after calling the airline it turned out they only ever reserved the flight and never booked the ticket. I have spent weeks attempting to contact anyone at the company and not one reply has been received. The rep I dealt with hung up on me when he lst answered the call and has now blocked my number. Caused me more stress than anyone should hve to deal with. I intend on taking legal action if no resolution is reached. Please save yourself the stress and avoid this company at all costs. I mever wrote reviews but I hope this saves one person this problems I'm having right now.

I used kayak to purchase a ticket before pandemic and their price comparison site get me through Dream World Travel and all flights were cancelled and i am claiming refunds now for nearly 2 years and still no luck. I dont recommend kayak to anyone. And people i suggest to avoid Dream World Travel read their online reviews your money is at risk. They are comitting fraud. And kayak why do you allow a fraudulent company Dream World Travel to be in your price comparison site?

Kayak works through chatdeal.com to process all ticket purchases. If anything goes wrong, you will not be taken care of at all. You end up dealing with a bunch of crafty indian people. I had to cancel my flight because I got Covid. After waiting forever over the phone, they asked me 400usd of penalty in order to get my 2 tickets refunded. When I realized I was scammed, I called them back, and of course the played dumb and denied everything, stating my tickets were not refundable. I contacted the airline, but they couldn't do anything, since I didn't buy the ticket directly from them. AVOID BUYING TICKETS VIA KAYAK!

Despues de mas de 14 horas de vuelo llego a mi destino y fui Al hotel reservado por kayak y para mi sorpresa no solo no estaba disponible tambien habia sido cancelado, hable a kayak y me dijeron despues de un largo tiempo en el telefono que me iban a mandar otro hotel voucher, se trataba no de un hotel era algo como un Refugio o algo asi donde se comparten Los baños muy diferente a lo que me habian prometido Yo soy una persona descapacitada por lo tanto fue una situacion terrible y angustiante, ahora cuando llamo a kayak me ponen en espera y no contestan al esplicar la razon de mi llamada... Tengan cuidado.

I was looking for flights and got the same old "best rates" thing from Kayak. When I went directly to Frontier I found a roundtrip, non-stop flight for the exact same days for less than half of Kayak. Do your research before booking. The same Frontier flight was first leg of their lowest fare, but the return leg was not nonstop, and was much higher with a different carrier. My search was for Tampa, FL to Las Vegas, NV and back, depart Tampa 5/29/22, and, depart Vegas 6/2/22 coming home. Check it for yourself. $275 roundtrip per person at Frontier, over $600 on Kayak.