KaTomReviews 227

I ordered a single piece in late September. Still hadn't received it by January 1. When I tried to cancel the order in early January the only response I got (several days later) was that it had "already" shipped. When I called to reiterate that I had tried to cancel the order, the first customer service agent replied that she HAD SEEN that I had tried to cancel the order and even apologized for the mishap. Later reps denied there was any attempt to cancel the order prior to Jan. 10. What a SWINDLE! I don't want to give them even 1 star.

DO NOT PURCHASE FROM KATOM

I placed an order for a simple 54inch two door refrigerator. The site stated 2 in stock and will ship within 3 business days. Three months later and still no ship date in site. After 6 Months shipment was shipped, Truck never showed up. Three months after that they shipped another one. The second one was damaged. I had it and told them I need my refund. It has been 6 months and still no refund. These people are not trust worthy.

DO NOT PURCHASE FROM KATOM

Ordered some risers. The website advertises a beautiful grained wood. I received yellow wood. No where close to what was advertised. I called and they said that the small words under the picture says "Image may not depict product color, inclusions or accessories." Now im stuck with these ugly risers, or I could pay a 25% restocking fee to return what was falsely advertised. All of the images on their website share the same disclosure "Image may not depict product color, inclusions or accessories." be aware!

When my usual supplier was out of stock on an item I decided to give Katom a try. I placed my order on October 14 and understood it would take 2-3 weeks to ship. After about five weeks I emailed customer support for an update, but never received a reply. I tried the online chat, but was dropped after the representative me she'd check on the order. I have now received three emails, each with a new shipping date. The most recent says I can expect the order to ship on January 17 - three months after I placed the order. I believe this is a scam and an attempt to prevent me from doing a chargeback until it is too late. I'll be contacting my credit card company tomorrow to see if I can still get my money back and to report this company. Small businesses have had a hard enough time during the past couple of years. Please don't waste your time and money with Katom Restaurant Supply.

I ordered a dicing adaptor kit for my Breville. They charged me immediately. 2 month later, no product. I started calling every week. They do answer with a promise it will be send on Friday Many Fridays later I called for a refund. They said no problem. Refund never came. I called PayPal, my original payment method. PayPall contacted this scam place, they didn't respond at all. I got my money back from a PayPal. Never ever order from those people. You will waist your time.

Buyer beware. I returned an item that I had already cancelled prior to it being delivered and they sent a portion back to me again then strung me along blaming the shipping company and AFTER the return deadline they now won't even respond to my emails. This was a $500 item which they received back 1 of 2 boxes which the returned box had the majority of value in it. I tried multiple times to return but to no avail. Very disappointing to try and do the right thing and they won't even respond. I'll be reaching out to the attorney general to file a fraudulent claim towards this company.

I can't even purchase the god damn product from this site. Sale rep asking for entire of my family information and my business. The craziest $#*! is they don't ship to a commercial warehouse place but want to check your business.

I ordered item which they advertised, the picture was on my order, but sent me another model, twice - separately (I ordered 2 of it) despite my complain after received first of it and the second one must been used, because removed from original manufacture packing and attached back by clear tape. Refused to send free shipping label for return and refund. I have contact customer service at least 5 times or more with no effect. Beware, I do not recommend this business to anyone at all, its loosing money only. Even one star is to much.

Use extreme caution - after placing an order online for a $1300 fridge (+$350 shipping) and paying with a credit card, I received an email demanding that I send them a wire transfer for the full amount, plus about $50 extra in fees, or they would cancel the order. The order was placed, accepted and my credit card successfully authorized, and they still demanded an inherently insecure payment method and extra fees or they would cancel the order. BEWARE.

My True fridge was giving me a bit of trouble. JamieLeigh assured me that True was a reputable company and they would back the unit. She made me less worried. They came out on Tuesday and the unit was fixed. Simple and quick. Thank you JamieLeigh for making me feel less tension. Thank you True for being a stand up company as well.

I ordered an item that was listed on the web site as "In Stock". When I did not get a shipping confirmation I called a week later and was informed the item was not in stock and would not ship for another 6-weeks. I as'ed why I was not contacted and was not provided an answer. After 6-weeks the item still did not ship and I again contacted Katom and was told it would be another 8-weeks. At this point I have asked for a refund and was informed this will take at least 7-days. Not only horrible customer service but truly bad peop"e,

We purchased a two oven-6 burner- 24 inch Giller. Both ovens pilots stop performing, ( $2700. 00I called for warranty repair and the service was outsourced to a repair shop in Northern Arkansas which never call to make a service appointment to repair our purchased appliance. I've made several calls to request warranty repairs and I temporarily closed my restaurant awaiting service. I've been closed from August 28,2021 until present because I cannot get professional service repairs to a product under warranty. I'm disappointed with the service repair dispatch. I'm loosing money and employees because we cannot serve our regular menu, which the oven is a big part of our menu preparation. Unhappy Customer!
Magtownllc Magnolia Arkansas aka Jabari's Grill and Soul Food!‼
Make sure you purchase American Products so you will get local serve warranty repair service!

GO Elsewhere to purchase anything. I've been working with Katom for 3 months. Broken toaster arrived, I called next day, they keep saying must wait for FedEx to review and respond, finally after 6 weeks they ask to have the toaster shipped back to them, then say FedEx wanted to see it and they had to send to FedEx. Have talked with numerous customer service reps, no followup, too busy to research, waiting for FedEx claim to be resolved. I have nothing to do with their choice of shipping, I have nothing to do with FedEx; no refund, no apology, no service. So now they have my money, $1,100 and they have the toaster. They say they will research and call back, never return calls. DO NOT DEAL WITH THESE PEOPLE, they spend their lives spinning a SCAM... OUT $1,100. A commercial toaster and no one cares. Only recourse now is through the legal system. THESE PEOPLE ARE CROOKS, DO NOT DEAL WITH THEM, DON'T KNOW WHY AUTHORITIES HAVE NOT SHUT THEM DOWN!

Purchased a 17 3/4 " wok lid as clearly advertised by Katom; the lid is 17 1/4". I contacted Katom in May and discussed the discrepancy. After numerous phone calls and 80 days later; they replied send back the lid at my cost and 25% restocking fee for their mistake. They are not going to correct the problem and the lid is made in China with a tag stating 17 3/4".

We ordered a commercial can opener. Almost 2 weeks later we heard nothing. We had to reach out to them. They said it would ship in a week. It didnt. Again no communication. We had to reach out again and was told another 2 weeks. They are selling product they dont have! Very poor customer service and communication.

I already canceled my order prior to it shipping out.
And they still shipped out order. They took money and said if you wanna return item what till you get then you can return item. Then there will be a 20% Restocking. Fee. Please go with another company this company does nothing but take your money.

First impression you would think you were dealing with a professional company with their fancy web site and all. But you will soon have that sinking feeling of being hoodwinked and your feelings would be correct. Total amateurs, probably would have done better going to a flea market. Just an email, phone call, text anything would have worked. But when you call about why your order didn't all get shipped and there staff tell you lies to comfort you because they dropped the ball, well there you have it.

My name is Juan Hernandez, I bought a refrigerator with 3 sliding doors. My order number is: *******, I made the purchase on: 01/06/2021. On June 4, they called me from the Delivery company, who would deliver it to me on Tuesday, June 8. I was waiting all day and they never brought it, it happened on Wednesday and today on Thursday and I have no news of my product. I have sent emails to the seller Julio Lara, and he does not answer my emails, I call him and he does not answer me, I leave him a message and he does not answer. As it is possible that after the sale they refuse to answer the phone or the messages. I bought him the refrigerator, I bought him a walking cooler, and I had in mind to buy more equipment, but with this experience I will not do it again and I will not even recommend them on my social networks and the truth is I will speak very badly of your company. Sorry I'm very angry and will also put my review on google and BBB.

Horrible Company to deal with - 3rd party shipper. Ordered Mid April, and as of today I am still waiting. Apparently it just arrived to them in Tennessee, and now they have to ship it out to me which they say will take another 3-4 days before I will receive the tracking number as they are experiencing staff attendance issues in the warehouse.
If I wanted to buy overseas on AliExpress and wait 2 months for my product, I would have went straight to the source and saved the extra $100.00. Frustrating to say the least

Katom used to be a reputable company, not any more! I ordered a heating shelf, It took a month to receive and it was not the correct item ($300). After dozens of calls, lies and insults, I am finally have giving up. Use ACityDiscount or WebstaurantStore, booth are what Katom once was. These people should be ashamed of themselves.