KaTomReviews 227

I ordered a $400 utensil sterilizer to store service spoons and spatulas between service and they sent me a cereal dispenser. The shipping dept argued with the sales person and refused to believe that they made a mistake.
I sent countless pics of the box, shipping label and wrong product and it's been ore than 3 weeks and I still don't have a resolution or my part.
This company SUCKS BALLS!
I couldn't send my review unless I gave a rating but in my opinion and experience they don't deserve any rating but below 1

Ordered an ice maker with an estimated delivery at 7-10 days, showed up damaged in freight. After countless emails, and attempts to talk with someone (no one in charge will accept phone calls), I was ignored for days at a time only to find out it would need to be shipped back to the maufacturer, not Katom, and would not be able to get a refund until the manufacturer sent an Ok for credit. It took 60 days to get the refund, while I wait without an ice maker. It is an easy decision to never order from them again.

KT*******
I've placed an order for supplies at beginning of June 2022 and still haven't received anything yet. I've called and talked to Katelynn and Barbara Ext. 3147 several times and they promised to call back but never did. Barbara promised to either call back or email me back for solution but never did. Katom is a dishonest company to do business with because they allowed their employees to scam others for money by pretending to be a supplier but in reality it's just a big SCAMMER.

I ordered a fridge and the fridge left north Carolina to come to Florida. I was tod I should get my fridge between 5 and 5 days no going on third week I b been calling to check where's my fridge and they been telling me it's on the way, I checked back with the tracking number it it shows that it's in California, I called the customer service and I told them about it, the lady on the phone she said you will get it soon, it was just a simple mistake, I asked her when can I expect my fridge to arrive, her response was when you get it, I said in that case I like to cancel my order and she replied that I. Ant cancel my order becouse it's on the way, I told her that I can't wait that long she said o well. Dont get stuck with this company as I did. By the way I am getingvmy money back becouse I never received any product.

1) Place an order for 24 items
2) get delivered 6 items
3) Call sales rep; the other 18 are out of stock and on backorder
4) sales rep finds replacement items and offers to swap out
5) wait for days, no words, no items, nothing
6) call the sales rep;. On KaTom's website they accept Amazon Pay (great) but KaTom can't modify their order with this Payment Type (a warning would have been nice)
7) sales rep; cancels the order and creates a new order for replacement items plus Shipping Cost again
8) manager refuses to waive the shipping cost...

I am a negative net promotor... Their website doesn't know their inventory stock, their payment process type is compatible with their business process, and they expect the customer to pay for their mistake costing us Time and Money.

Really bad first experience. Never again...

We order a 36x60 replacement shelf for a table we had. We received the shelf. It didn't fit.
We ask to get a shelf that fit. Katie Whittaker sent us an email asking to take pictures and measure. We sent the pictures and measurements. They now have ghosted us. No responses. No calls.

We disputed the credit card charge with our bank so they would respond. Instead of responding, they are trying to fight with us on whether the charge is valid.

This just proves the dysfunction of the middlemen web suppliers like this company. They are only interested in collecting $. If there is a problem, they just want the customer to go away. But from a store in your community - Restaurant supply or Chefs Toys. Don't enable the flight by night middlemen.

Today I called into KaTom to purchase new equipment. I had the pleasure of speaking with Andrew Marsh. He went above and beyond! He listened to every piece of equipment I imagined in my head and then went and found them for me! He was very patient with me and knowledgeable. Thanks for All your Help it made my day and my purchasing experience!

Shane Snowdin was my support person. He was very professional and extremely helpful. We are a church with a limited budget but constant need as you would expect in a non profit scenario.

Shane was able to help us be comfortable that the product really was available and could ship in time for an upcoming event.

Thanks!

Bobby Grant

Business Administrator, Neptune Baptist Church, Neptune Beach, FL *******@neptunebaptist.org

Charged my card for an item they didn't have, tied up my card and lost my commercial account with my customer. I'd rate them a zero out of ten if it'd let me. Took them 2 weeks and me to call them for them to tell me they canceled my order even! Not a happy customer!

Untrustworthy! Delivery in 1-6 working days after payment it is two months!
No answer to emails on the phone you just get ripped off!
God beware

I have been trying to get a refund on 2 waffle irons for over a month. The irons were out-of-box failures, and are under a 12 month warranty. Mindy has been unresponsive after initially saying she would have a returns person get in touch with me. Repeated calls to their main line - I get a person who quickly transfers me to a "supervisor", who never picks up - 1st time I called, 11 minutes and 17 seconds on hold - no response. 2nd call - 15 minutes, no response. STILL waiting to speak to anyone who will help. I will never do business with them again.

10 days after order placed, 4 days after order cancelled. Rude reply. Sorry I'll just dispute with card company. Failed to ship as informed

Hello,
We checked with the manufacturer and this had already been shipped. So we won't be able to cancel your order. You can refuse it, but you will be responsible for the 25% restock fee and the shipping cost to return.

Best regards,

 Marcia Valley

I place an order at Katom, the order was damaged during delivery and was never delivered to me, it was returned by the shipping agency, UPS, I've been trying almost a month to get them to resolve this issue and send me what I ordered but has yet gotten and answer, I've send everything they requested but still nothing has been resolved, their agent Katie don't reply to emails and when we speak on the phone she saying they're working on it but nothing has been done. I'm very disappointed, I run 6 restaurants and will not be making any further purchases from Katom, the issue has still not been resolved.

The customer service here is horrible and stressful. Don't waste your time trying to be cheap because the products are cheaply made as well. Glasses so thin they'll break after the second use.

Don't buy stuff from them they have such poor customer services i Oder blender they deliver on the street never get them get charge $1400

I purchased 6 blenders in July. They literally shipped them out one on top of their other and taped in the center, so i had 3 tracking numbers. Only 4 arrived, 2 taped together and 2 single ones with tape on the top. After 8 months of going back and forth about refunds/replacements, I was told they wont do anything for me because it shows they were delivered. Of course they show that bc the tracking label was only tapped to one blender box for each tracking label…it's only star due to have to pick something in order to submit

I ordered restaurant equipment in July & payed in full. Still did not receive my cheesemelter in November & decided to cancel this order. I have been fighting for my $2900 to be refunded for the last 4 months. Bought 20,000 in equipment I wish I would have given my business to another company who takes care of their customers. Never again!

Thank goodness I did not follow the negative reviews on here. Ordered a 7200. 00 True freezer for my restaurant. Shipped fast within one day and arrived across the country in perfect condition. Zero issues. Nice job Katom. My experience was great.

Bought an ice machine on may of 2021, the machine started giving trouble for a few days making little ice, stop, another small batch, reheat and stop until the ice melts. Called several times and given the runaround that they don't handle warranty, that it is the manufacturer that handles that and they are in China, who cares where they are! You are doing business with them so you should know! They gave me 5 different phone numbers to call and apparently have no email address to contact the elusive distributor in China and the only # for repairs have an answering machine that you leave detailed messages on and they never call you back! Called Katom that sold us this product from China and very happily got my money, got my information and apparently was going to find out for me what to do … I am still waiting sitting in my chair just in case it takes a little to long, I mean it's been a week and I know China is far but we are in 2022 and no email in fo yet? If you sell a product you should have the manufacturer info unless is fraudulent? I still have my warranty until may this year, paid good money for the product, step up to the game and do something about and be honest it or the reviews are gonna keep coming! Very very disappointed how your company operates