I have been purchasing both from the Kate Spade full priced store and the outlet stores (for clothing and gifts for young adults).
The online surprise sale is almost always outlet stuff! I live near both so I go and check them out. Let me tell you get what you pay for don't except to have great quality for $100 if you want that go to the main stores. You do pay 2-3× but I find that if you like a bag and wait for it to be on sale with an additional 30% it's totally worth it! The full price store leather bags all come with dust bags AND there gift boxes (I ask for all of mine to be boxed) is gorgeous! If you wait your looking about $200-$300 for a great bag that won't break on you unlike the other bags that I've gotten at the outlets. (Hence why I no longer purchase from there).

I love their hand bags. I availed their sale and ordered a bag online. To my surprise it came many days before the actual day. I simply loved my bag. It felt so good to have such a good bag in so much less price.

So my shipping address and billing address are different. Somehow my billing address was filled in for both once I placed the order. I immediately realized what had happened and emailed customer service. They said they would do their best to fix it. They did not. They said I would receive an update in a couple days. I also did not. When I emailed someone about it later on and they just basically said oops too late it was already shipped. So now my item is in Canada and the post office there probably wont hold on to it until I'm back in Canada. I've had better customer service from Romwe

Do yourself a favor and do not order from here! I ordered a bracelet and they lost my packet. Customer service is a joke! They literally will lie to you to get rid of you. Long story short, my bracelet that they send out was broken. It has been a month since I shipped the order back and no refund.

They shipped my order and after a month of not receiving it and multiple calls to customer service I realise it was shipped to someone else. I assume this because they shipped me someone else's order (from Texas, meanwhile I live in Canada). I tell them about it and they tell me to ship it back for them. They insist that this rarely happens and that no one else has received my order, despite me receiving another person's order and the multiple online reviews. After about 6 calls and different unhelpful agents -one told me to figure it out with ups despite the tracking number being non-existent with ups- they finally reshipped my order. It took 5 weeks to get an order that was supposed to arrive after 5-7 business days. The bags were scratched and one of the items was out of stock. Not ordering from them again and will most probably never purchase anything from Kate Spade again due to the declining quality of their merchandise.

The first time I ever ordered from them was during their recent "Black Friday" sale, when they had 30% off everything. I purchased two items with 30% off the full, regular price. I initiated a return request just two days after I received my order, but I was shocked to find out that those were final sale items, with only 30% off! Since it was my first time buying from them, I did not know I had to watch for final sale indication at checkout! It did not say so anywhere on the product page, something I was used to with other retailers, so they got me. I feel deceived and disgusted by the way they make business. On top of that, the bag came with a scratch. And nowhere, not even the receipt said it was a final sale! I am wondering how did only 30% off qualify for a final sale at all? Funny thing is, now they have even greater sale on what I bought (60%), Well, I will never buy from them again due to their lack of transparency about final sale items, forcing unaware consumers to keep items they do not want and I am making sure all my friends know about my disappointing experience.

Ordered something 3 weeks ago, Kate spade provided the wrong Tracking number with my mobile on it. Obviously our delivery service cant deliver it as it belongs to someone else and has different parcels in it. On the phone/Chat/email to Kate spade for 3 weeks, and was given another tracking number with my NAME and ADDRESS but someone elses mobile. There parcels inside are definately not mine. Have to now deliver it myself back to our delivery service who will need to ship it back to Kate spade.

My parcel? No where to be found. Terrible customer service, no one seems to have a clue. Asked for a refund and now just waiting for them to 'confirm'. Seems like im not the only one they have screwed over. NEVER NEVER NEVER again..

Ordered my bag through Kate Spade website and selected the gift option and received it in a plain brown box. I asked others who ordered the same day in my office if they got a gift box they said yes. So I reached out to there customer service and got Mario agent # ******* who said that order was already placed and he could do nothing. I asked what my options where to get one he replied " The only time you can add a box is in shipping page " which I already did the first time. Bag I received was fine but overall experience was terrible and customer service is garbage. WiIl not order from them ever again

I have been buying in kate spade north las vegas outlet. Theres a manager there that looks like a clown even the voice looks like a clown. Very un professional and unhelpful.
From month of October and November purchase a total of almost $2500. I returned 2 purses out of those purchased nov 14 to be exact. To date dec 3. No credit on my account. Different managers told me. They did what they need to do on their end. So kate spade have my merchandise and they are keeping the money. Wow you guys are thief... Kate Spade corporate office. Return policy. Sales associates. Manager ( Specifically that one) I'm pointing out in north las vegas. Shes about 5'in height. Looks like a clown from makeup to her clothes she wears... Nothing compare to Michael kors., Tory burch and burberry...

Awful! The products that used to be the real deal are no longer the same. Cheaper quality and even the price tags are now missing. I used to get the bags with the dust cover -- no longer. I suspect that the inventory is (are?) "seconds" and created specifically for the outlet. Just ordered 3 bags as gifts and without exception, all are low quality, small, and have no price tags. No receipt in the box either, so no ability to return. In the past, I was able to return something if it didn't suit, but this is not the case. Is this the beginning of the end? And customer service - pretty much non-existent. When I had an issue and tried to call on a Saturday, pretty sure I got someone at home who really had no interest in helping. Had to call back. Received an individual code for 25% off my next purchase - but guess what - no good on outlet purchases, nor good with any other code in the "normal" Kate Spade on line site. Tried to manage this with customer service, and once the agent "answered" my question, she discontinued the conversation. On the regular KS on-line (not outlet) site, I can no longer get a gift card enclosure. Just sent something to my sister and hope she figures it out. I'm DONE ordering from KS on line. Buyer beware!

Purchased a cardigan during surprise flash sale, it was a final sale. A used cardigan was received, pilling everywhere, especially the underarm and cuffs. And the care label was cut off. It was used very obviously. I am very disappointed with their quality and honesty!