WORST CUSTOMER SERVICE! I have a couple of Kate Spade bags but it was my first time ordering internationally online. It was Extra 30% so I ordered right away. They took the money out my Paypal account THE SAME DAY. After 7 business days, I received an incredibly smaller bag with no dust bag ( I'm guessing this is an OUTLET BAG). Called TWICE just to get the return label. And after sending the item back, almost 2 months after my initial purchase, MY MONEY IS OUT OF NOWHERE! They said they issued a refund but my Paypal account never got anything. Because if it does, it will say PENDING initially. I opened a claim on Paypal but they were not responding. I only received crappy email from them which looked like it was copy pasted over and over again. Telling me it will be 5-10 business days. But still nothing! VERY HORRIBLE EXPERINCE!

Really? I ordered the backpack (black with white dots) a Kate spade trademark color. They send me black with red poppy's. I call. They say sorry will send me correct bag. I get another black with red poppy's. Now I'm told they are out and I can't get the one I ordered. Really? Out forever? Oh no. Just can't get the sale price but they will give me 15 percent off the next one. Ummm I can get that discount any time. I won't order again.

Currently, on my fourth call with customer service. They lost my bag that I returned via the store I bought it from. It's been over three weeks that I've been waiting for the refund. I get a different story from them every time I call. One customer service agent assured me I'd be getting a refund by today. Still nothing. Are they going to pay for the purchase interest on my VISA bill? NO. Never shopping there again. Not worth the hassle or the price point.

I ordered two cross body bags. Looking forward to it, finally said delivered. I look and it was only 1 bag in there. I contacted the chat rep, they told me since we saw on your history it happened before, we can't credit or reship it to you, sorry.

Sorry? I have spent money for something I didn't receive, all I get is a sorry? And yes you are right, missing items isn't the first time happened to me, so what kind of business is this? For this company to just think only the customer out there in this world committing fraud? How about maybe you guys are having problems with employee in the packaging department too? Yes it can be an honest human mistake... but this is not the type of customer service people who spent so much on your products.

Hundreds of dollars is being wasted just to say there's nothing we can do this time.

I love the products but customer experience is sh*t. Trust me, for me to say this when every single purse I have in my closet is Katespade, it's about damn time for me to take my business somewhere else who's value me and my business.

I can't even get no invoice for my purchase, they got the balls to tell me " it's unfortunate but nothing we can do "...

I order 1 purse and a wallet on the site. They say the delivery was 2 weeks after. I was really looking forward to receive it. But then I checked on the site to see where my package was. It said they resend it to the origin because they did not have access to the building? This is a dental office and there is always access even after hours because there are other businesses. Not only that, they have my phone and my email address, they could have contact me anytime. I chat with someone and they say they cant resend it back. I am really disappointed. And by the way, we order so many things from everywhere, amazon, best buy, dental companies, ebay, and so on, We have never had a problem like this. Incredible. By the way, this was my mother's day gift. So no gift to me thanks to Kate Spade

I got the Ma Cherie Cafe Satchel with the matching adorable dog wallet. I have a variety of handbags and this was my first AND LAST Kate Spade! I thought it was so unique and reminded me of a little Parisian cafe. I carried it for less than a month, had little more than the wallet in it so it wasnt heavy or anywhere near full, and one morning the shoulder strap just broke off. I am very careful with everything I own and am not hard on anything. A tiny metal piece had actually broken, so there was no way to reattach it! That night, we brought it back to the store we had purchased it from and they initially filled out paperwork and said they would send it off to Kate Spade for repairs and it should be back in 6-8 weeks. A couple of days later, the store called with an apology, stating that Kate Spade doesnt repair any of their bags! All the other brands that store carries do repairs, and Kate Spade is the only one that doesnt! What a huge disappointment! The store gave us a full refund for the defective product, but I still want to warn others not to bother with a Kate Spade purchase!

I made a HUGE mistake of ordering for the first time from the supposedly prestigious katespade.com. I unfortunately placed the same order twice which is likely to open sometimes. I called them right away requesting them to cancel one of the duplicate orders. Today was the 5th time I called customer care and every time they assure me that they will be canceling the order and that the request for cancellation didn't get through properly. How many times can a cancellation request go wrong? Unless Kate spade has employed $#*!ed customer care employees. I'm still waiting for one of the orders to be cancelled. If it doesn't happen Kate Spade will loose a customer forever and I will make sure I post this on facebook to let people know how fraudulent the company is.

I've loved Kate Spade's designs for a long time, but after multiple encounters with their low-quality products and honestly terrible customer service, I can't justify shopping at this store any more.

I've paid them hundreds of dollars over the course of 5 years now on products like wallets, purses, and watches. In nearly all cases, their products have been extremely low-quality and broken after just a few short months. Watch batteries have died or their gears have broken, purse zippers and stitching has come apart, and the most recent issue has been a defective wallet that was shipped to me right out of the box.

The wallet was a gift to my SO. The wallet's clasp was broken when it arrived. After trying to get a replacement, customer service filed the wrong type of replacement and provided me misinformation about how to process it. I eventually caught their mistake over a week later, and called them again to fix it. Over the phone, another representative made more mistakes: refunding me instead of giving me a replacement and telling me even more wrong information about how to proceed (information that conflicted with the previous representative too).

After waiting for 3 more weeks with no follow-up and no new wallet, I just called them this morning. I was on the phone for over 1 hour while I had to have this escalated to two managers just to get someone who wasn't disrespectful and who could explain their own company's policies. Ultimately they couldn't provide any significant compensation despite acknowledging their multiple failures and misinformation. I have experience with other companies equivalent to Kate Spade (not going to give them free advertising) who have owned up to their mistakes and provided a sharp discount and/or equivalent price in gift cards. Kate Spade did not even come close to an appropriate response. They didn't even file my refund until I called them over the phone and complained!

Instead, Jennifer "couldn't authorize anything more" and seemed to just want to get me off the phone. A pathetic response to their failures is the reason I will not shop at Kate Spade in the future, and I hope this encourages others to avoid their store as well.

Bought a large tote 1 yr 3 months ago. Handles coming apart and fraying. Store said they would not replace but I could send it in and get an estimate for my cost to fix. Really! The purse is only a year old and was not used everyday. Wrote corporate and they said the same thing. 2 of my friends have the same purse with the same problem. 1 could return since it was under a year. Its obviously a defect in the product, workmanship. Will never buy another Kate spade product.

Although the actual bag and wallet I received was of good quality the customer service was not. I ordered $300 of products off of the Kate Spade website in early December. DHL contacted me saying I owed custom fees, which I already paid on the Kate Spade website. So when I contacted Kate Spade via email I was told to pay the DHL fees and send a picture of the receipt and I would get a refund of the charges which was $100, so I did that. They said I would get a confirmation email 3-5 business days saying the refund was on its way, this email never came. After 7 business days I emailed again, and once again received an email saying I would have more information in 3-5 business days. After not receiving an email, I emailed again this time a little more upset, and having stated I called the customer service number and waited an hour on hold with not hearing a word from an actual human. They responded with an excuse saying just since the time of the year it is really busy. Which I understand, but waiting an entire month for my refund which was promised to me is unacceptable, especially since Christmas has been over for 3 weeks now. Just overall not impressed at all.

This site is an obsession that has emptied my bank account too often. I have found some of the most unique bags I purchased at any price. No longer owned by spade and now part of Coach which is no longer Coach but tapestry. What will become of the styles has yet to be seen. I shopped this year and got many great unique items at a sale price. Very good customer service in the stores, and the online tries to be just as good. This is why I keep coming back.

I had the worst 1st experience from you all. I received a defective lunch tote and was sent around the world just to get a replacement after being told It was out of stock. Then before asking to speak with a manager, I was offered 15% off for future purchases which is the same for email sign up. After begging to speak with a manager, I got Shannon who was great. She told me that her inventory said she had 7 left which was a different system that the guy before and that she would overnight me one and I would receive it today. Well last night, I received an email that my order was canceled. When I called Customer service, I was told after a 20 minute wait that it was out of stock. And there was nothing that could be done. This was the worst experience and now Im stuck with a lunch tote that is defective or none at all. Im highly upset at the way multiple customer service reps have treated me. Im a very unhappy customer! #ihateKateSpade