I've literally spent thousands of dollars on this site, and well over $1000 just in the last year. Every single order has something wrong with it. It's either late, a no-show through one if their sister sites, or the clothes look used and smell worn. They also raise the prices on their items before having their "sales" to make the sale price reflect the original price. Customer service is non-existent. I spend MUCH MONEY on clothing; it's my vice. Karmaloop has cost themselves at least $25,000 from me with their deceitful practices, bunk sales, and crappy customer service. I'm not even going to get into the generic replies you get from them when you make a complaint. "Hey There, we farted and shat on your complaint and wiped our tooshes with your items. You're welcome". No thank you.

+TO ALL CANADIANS ET A TOUS LES QUEBECOIS!:

I ordered with them on Christmas and its been a month that I haven't received my products. The reason is because Karmaloop sent it to the wrong address! I checked my delivery status and I found out that they sent it to Brampton, Ontario when I live in Montreal, Quebec. I though that I made a mistake but when I checked the receipt that they sent to me via my email after my purchase, it was the correct address. I called them and they said that it was basically my fault that I put down the wrong address until I sent them my receipt and my order number. She was still saying that it was my fault until I responded: "$#*! I ordered with another $#*!ing online company( Brian Lichtenberg) with the $#*!ing same shipping company and address in the same day and I just received the shirt 2day. So don't be there saying that it's my freacking fault when its yours.' The assistant immediately said the she couldn't understand why and that I have to wait that the stranger sent the package back to the warehouse. DO YOU REALLY THINK THAT A $#*!ING UNKNOWN STRANGER WILL AND KNOW WHERE TO SEND U BACK THE TEES WHEN YOU HAVEN'T EVEN CONTACTED HIM? 110$ down the drain. I'm disappointed with them and I will never order with them again. I am not a amateur online shopper and I ordered with various other websites before.

Where do I begin? Like another user expressed, my order as well has been "processing" for FOUR days. The site claims to ship the item 12 hours in advance and asks you to wait 48 hours for tracking to update... but it's been FOUR days!

So, I called customer service. 3 times. The first two times someone picked up my call (after holding for AT LEAST 5 minutes!) and then HUNG UP. I couldn't believe it the first time, but when it happened again, I was speechless. What kind of service is this company running? Then when I called for the third time, the rep picked up the call and greeted me with "YES?" Not, "how can I help you"
Or even "hello", but "YES?" As if if my call was interrupting their day.

Beyond irritated with this company. Still no update with my order and for sure, I will never order from here again.

I had excellent experiences ordering from karmaloop via amazon, but when I ordered from their actual website it became an inexcusable pain. I ordered a pair of shoes and after seeing that my order was "processing" for several days and that the money already left my account, I contacted them. Apparently there was a mix-up with my billing information which I would not have known had I not reached out to them first.

Several people responded to me which was nice and for a few more days I was pleased thinking I was making some headway and that the problem was being fixed and I would get my shoes soon. Several more days went by, order still processing and the money still absent from my bank account. Frankly I just didn't want to deal with the hassle anymore so I reached out yet again this time to cancel the order.

I heard back from someone a day later and they said that the item was still in the warehouse and that they sent a request to cancel the order. I felt pretty content. Then two more days went by. Its been eight days now of the shoes being "processed" in the warehouse and my money being gone. I'm a little irate. I have no idea if these shoes will be canceled or ever show up and I certainly don't want to shop from karmaloop again. I can say that they have decent costumer service, they are speedy and very nice, but I don't know how much actually got accomplished. I just want to cancel this order and to get my money back. I don't have a lot of money, I just wanted to treat myself with something for Christmas once, but I'm regretting it because it seems I may have wasted $100.:-(

If this gets fixed I'll update my review because I otherwise like karmaloop a lot, this is just a discouraging experience.

****update, order wasn't cancelled; received on 1/11/13

Im honestly speaking of experience here.
Just got my shirts that i ordered, new and not ripped or smelly (like some other reviews have claimed lol)
The touch seems to be of quality, again not like some china made proclaims.
Although in honesty i was worried about shipping time the most, it felt like it was taking forever, but i checked the site, the shipping method i chose was estimated 3-4 weeks and it came on the third week exactly.
Btw if it helps i ordered from New Zealand.

CANADIANS - DO NOT ORDER FROM KARMALOOP!

I read the terrible reviews and thought to give them a chance anyway. My additional duty/customs/taxes/ brokerage fees etc. totalled over 50% of the purchase price! I have NEVER EVER had this problem before ordering from the US. And no, I am not some amateur online shopper. I order from American sites all the time.

Their international shipping problems, in my opinion, stem from two places. First, they quote the full retail value of your items, even if you got them on sale so you could potentially be paying customs two + times what you should. Second, they ship DHL. This means brokerage fees and almost always poorly calculated customs/taxes.

Until they start quoting the actual price paid (not full retail value) and shipping with USPS (they currently use DHL) I will not order from them. EVER. Nor should you.

1 star is generous.

I will never order from this site again. I have ordered a pair of Jeffrey Campbell boots from the US site to the UK, for some reason Karmaloop decided to write on my delivery details that I was Merchandise, which immediately bumps up the cost of custom charges, not to mention they valued the item at full price although I got 40% off... again bumped up the customs charge to cover their own backs! Overall I had to pay double the price of what I would usually pay at Customs, it came to £60 when it should of been £20, £30 tops! Its a complete rip off, after a month of waiting for the boots to actually arrive and a very expensive customs charge I did confront them in an email asking why they had marked me down as merchandise instead of a normal paying customer, naturally they avoided that question and said there was nothing they could do and its out of their hands now!
Its the worst site I have ever had to deal with and I will be warning others so they won't have to deal with these scammers!
1 star is being too generous!

I have never in my life had such issues with getting items that I have paid for shipped. AND I AM NOT INTERNATIONAL! They can't even get domestic shipping right. They put up bogus tracking information that is virtually untraceable because they process the order, but never actually hand the product to the carrier. Also, since "Cornell" at Karmaloop could not locate my items, he promised to process a refund. Ironically, most of the rest of my items were shipped the next day, however, UPS still has not received the package. Any other half-brained retailer can ship items efficiently. Either this place is ran by a bunch or middle school dropouts on Valium, or they are completely unethical. Beware. Stay far away from this company and try and order from Zappos or Amazon. They have great customer service with people who actually have compassion and have the ability to ship your items efficiently.

Note: AUSTRALIAN Customers - DO NOT ORDER FROM THIS SITE

The WORST online ordering experience I have ever had - and before I begin I just want to note that I am not in any way have a personal vindictive agenda with this company. I am being 100% truthful in my experience that has happened with my 1st and LAST order with Karmaloop - I have never written a review for any site before and this is my first, and b/c this entire experience has caused me so much distress and frustration that I need to share this with the online community so people will understand what sort of terrible customer service company they are dealing with. Here are the highlights:

1) Discount I was given before my order was place indicated 20% - there was no confirmation page before placing the order and instead my order AFTER payment automatically turned to 10%. I wrote to customer service about this difference in discount two times, took them 1 week to reply and no apology was given IN THE VERY LEAST.

2) Delay in processing Paypal payment - took them 5 days to process my payment over Paypal - and for some reason I wrote them TWO EMAILS and waited an entire weekend (total length: Thurs- next week Wed) before they replied.

3) My shipping time said it would take 2-3 weeks for delivery. It has now been over 1 month - this is not a huge deal as my order is during Christmas time. But my main problem is the fact that the CUSTOMER SERVICE team is TERRIBLE - they don't respond to my complaints, and one of their service members simply thought it would be enough to simply copy and paste what I know from my order tracking number to tell me where my package was - this was AFTER I wrote them a LONG AND DETAILED COMPLAINT LETTER - Customer Service Member: Monique.

Terrible, worst experience of online shopping ever. And I am not just saying this - I pretty much order most of my clothes, goods, and electronics online from reputable brands - eg. EBay, Amazon, Eastbay etc. And honestly, in over 10 years of purchasing experience, this is hands down the worst. So bad it forced me to log onto Google to find this website so I could express how pissed off I am. Hope this helps.

AUSTRALIA/OVERSEAS Buyers BEWARE

Made a purchase from this website and upgraded my shipping(at an extra cost) so it would take a maximum of two weeks. It has been four weeks and still I have not recieved my parcel, so I sent them an email and they told me that my order is being processed in my residentual country (New Zealand) and it should arrive shortly. So I then checked on the DHL website and the package is currently all the way in Germany. I have made three individual puchases from this website and I can confirm that it is the last time. The customor service i recieved from Karmaloop is appauling, they just seemed to avoid my issue and say my package will arrive shortly every time I emailed them and they have not even offered to refund the extra money I paid for my shipping. On the previous occassion I brought a pair of Beats by Dre headphones and the headphones I recieved were full of faulty wires and and scratches and fingerprints on them, and Karmaloop did not even bother for a refund or exchange. For anyone wanting to purchase from this website I urge you to take your money elsewhere as you are only likely to encounter problems

Zero customer service after the order is paid for. I was instructed to go chase their vendor. In other words, they don't process returns or credits. This guy is suppose to be an E-commerce guru? Take care of your customers.
They do not disclose in any meaningful way that orders are factory shipped direct.
No service for you once they take your money. Excessive shipping and handling rates. Beware. Amazon seems to have fantastic customer service and demands it from their vendors.

(UPDATED, READ FROM THE BOTTOM)
9/12/13
Karmaloop, you've just lost another star. Thought I was gonna get a proper reply and settle my return and refund issue as stated in my first review (below), guess not huh. I was told to send my order number to them and a "new rep can get it all taken care of for you!" I did as told, and on 3rd Dec they told me that they were gonna "shoot you(me) an email so we can go on from there". There was nothing 2 days later, so I replied to remind them again. Here we are 6 days later with guess what? Nothing but an abrupt ending to their customer service, surprise surprise! Other reviewers seem to have realised that their CS stops after payment, is that what it is, Karmaloop? I get it that it's probably the Black Friday/ Cyber Monday sales period and you guys might be busy BUT COME ON, it's been too long. Returning an item isn't "AS EASY AS 1, 2, 3" huh - I need my RA number and a smooth return & refund.

-
(11/24/13) I got the Jeffrey Campbell Scully shoes during their sales this year for roughly a 100 bucks, but despite it being on sale, the quality of the product that I received was definitely unacceptable. The shoes itself were badly made, (not their fault) but they were scratched up, had yellow and even blue stains on them, they were supposed to be new but it definitely doesn't look of standard. I was absolutely horrified by what I've received and sent them a mail asking for them to do something about it. They replied promptly asking me if I wanted to send them back and get compensation for it, I emailed them back 3 freaking times in a period of about two weeks and gotten no reply at all. We have all seen so many wonderful reviews of them from YouTubers but seeing all these reviews and including my own experience, really made me doubtful... really disappointed because I do love the stuff they carry, especially the shoes they have... Karmaloop please do something about this :/

Made an order which included ladron sunglasses by crooks and castles ($75 NZD) so pretty expensive for me. However, when my order arrived instead of the sunglasses i got a rather ugly, grey t shirt. This was about 3-4weeks ago and since then i have sent multiple emails, attempted to make phone calls and even tried to contact them on facebook and have had no response or feedback. Seems like they have screwed up and are just ignoring me now that they have my money :(

International customers, beware... with this site you will spend more then intended.
I ordered 2 items, with 40% discount, i couldn t wait for my items to arrive. When they arrived i had the shock of my life, since i had to pay 100$ VAT. They have stated the full value of the item instead of stating the value i have payed for, with 40%discount.the shoes costed 202$, but i have bought them with the 40%of discount and actually payed111$. So, i belive you have to state as value the one that i payed for. What pissed me off the most was, that i actually emailed customer service and their guy Cornell, assured me that they state the value that i actually payed for.
I have emailed them about this, but as expected they haven t answered me.at least apologize, offer a refund, or a discount code, that shows that you care about your buisness and customers. What i thought i have gotten a great deal with the discount, i had to pay for VAT that were false declared. NEVER AGAIN!

As others have mentioned, if you ship to Canada prepare for COD charges- not the same as duty. When my package was delivered I was expected to pay an additional $15, on my $52 order. Even the delivery man clarified that it was NOT duty, but indeed a COD charge that was placed on the item from KARMALOOP. This was even reflective when I followed my "tracking" -- it said my package was a COD, even when it was still in transition in the states.

Don't order from karmaloop unless you're prepared for a COD charge. The "deals" aren't really worth it.