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Kamikoto Reviews Summary
Kamikoto has garnered a strong reputation for its high-quality knives, praised for their sharpness, craftsmanship, and aesthetic appeal. Customers frequently highlight the ease of ordering and prompt delivery, contributing to overall satisfaction. The company's customer service is notably responsive, with many reviews commending their quick resolution of issues and commitment to honoring warranties. However, some customers reported challenges with shipping discrepancies and the handling of taxes, indicating a need for improved communication in these areas. Overall, while the product quality and service are well-regarded, addressing logistical concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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I've had a couple issues with the blades chipping. However, there is a lifetime warranty and EVERYTIME my email was answered in less than 24hrs and new knives shipped. The Kade definitely feels heavier and more sturdy.
Fantastic customer service and fast, great experience.
Kamikoto are our daily use knives and they are our forever knives! We had such a wonderful customer service (not something we normally experience in the US). Truly crafted to last forever!
The knives were beyond my expectation at that price point.
Sharp and handy with beautifully finished of food preparation & display.
Overall great experience from ordering receiving and the quality of the knives where a great experience.
I was really happy to buy a set of knifes but unfortunately after waiting more than 2 months to received them i had to cancel the order.
The only positive thing was that the refund was.made very quick.
A shame I couldn't get the knives.
Best Regards
Eric Heijkoop
I uses the cleaver for all most every cutting l need to do
Quick replacement of a knife that got damaged. Recieved a full set, (3 knives) with a quick turnaround after filing a claim.
One of the knives in the set had not been final sharpened. It was blunt compared with the rest of the set. We used the block and stone I bought and sharpened the knife up. Other than that a very nice product. With respect Brendan Thorp
Dear Brendan T.,
Thank you for your review.
We are saddened to hear that your knife was not up to the standard that we expect to deliver to you. Due to this we have now issued a replacement set to be delivered to you as a gesture of goodwill.
You will receive email confirmation of this, and should you have any further questions or issues, please do not hesitate to reach out to us directly either by replying to your previous correspondence or by reaching out to us again.
Kind Regards,
Kamikoto
Never received my order
Also the charge was very high
Dear Marcos B.
Thank you for reaching out to us.
We have looked into your order and this shows as a confirmed delivery. We understand that sometimes parcels can go missing and would like to ensure that you receive your order.
We have emailed you to confirm your delivery address and your order and would like to send a replacement delivery to you, can you please reply to our email to confirm the address that your order is being shipped and we will process this immediately.
Kind regards,
Kamikoto
I got this as a gift to my husband he loved it and that makes me happy! Great quality and beautiful finning.
I'd never spent the money on a nice set of knives so I was hesitant to purchase this set. However, after listening to several people, I took the chance. I am extremely happy that I did! The knives are stylish and well-designed. I will be purchasing from Kamikoto again.
Thank you!
Davvero unici nel loro genere i coltelli kamikoto mi accompagnano da diversi anni con grande soddisfazione.
They look great, love the packagingas well. I am not a professional chef but my son-in-law is and I usually buy both of us one for Christmas. Love the buy one get one deals! The cleaver and the fillet are my favorites so far.
As I stated earlier, I bought a set of Kamikoto Knife's using a code from a you tuber I watch. They arrived very quickly to America. The Beauty of the Knives were fantastic. The HandMade Boxes the Knives arrived in were the best craftmanship. I had the Knives for a couple of days when I decided to order another set for a Chef in my area. The Chef was stunned by my generosity & equally stunned by the Beauty of the Knives. He decided to take the Knives home to use so he didn't have to share them. As you can tell, I am very pleased with my purchase.
We got the three knive set and when it came one of the wood case hinges wasn't letting the case close very nice. Maybe damaged in transit I'm not sure. I contacted them with my concerns and they send me a new case via FedEx two days later, the new case was perfect and now the knives are stored and displayed in the way they were intended. Thanks Kamikomo, I'm one happy customer.
Ordered on November 15,2022. Products never delivered and there has been no response
Dear Vern R.,
Thank you for your review, we apologize that you have not yet received your knives.
Upon reviewing your order, the tracking information shows that your order has been delivered and left in the mailroom of your building, as it seems that you have not received this, we have emailed you directly to confirm your address, more information regarding your order and a replacement set that will be sent.
We have searched for recent communication from you, the last email we have received from your email was in December 2019.
Due to this delay, we have also issued a 20% refund for your order. Our email will detail this refund also.
Kind Regards,
Kamikoto.
From the business
Handcrafted Japanese Ibaraki Steel Knives; known for the Kanpeki Knife Set and the iconic Santoku 7-Inch Chef's Knife. Each blade pays tribute to the centuries-old craft of knifemaking, and is handcrafted with precise attention and care, employing traditional skills handed down by expert knifemakers through the centuries. Kamikoto knives are solemn blades made for a lifetime, crafted for chefs and knife enthusiasts.
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Dear Eric H.,
Thank you for your review. We apologize for any issues that you have experienced during the delivery process.
Having looked into your order, we notice that your order was held in customs awaiting payment of customs fees, and was then returned back to our warehouse.
Typically we would offer to send a replacement set due to this delay, however we issued the refund upon your request.
Please do not hesitate to reach out to us directly if any future orders are delayed and we would be honored to assist you.
Kind regards,
Kamikoto