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Kamikoto Reviews Summary
Kamikoto has garnered a strong reputation for its high-quality knives, praised for their sharpness, craftsmanship, and aesthetic appeal. Customers frequently highlight the ease of ordering and prompt delivery, contributing to overall satisfaction. The company's customer service is notably responsive, with many reviews commending their quick resolution of issues and commitment to honoring warranties. However, some customers reported challenges with shipping discrepancies and the handling of taxes, indicating a need for improved communication in these areas. Overall, while the product quality and service are well-regarded, addressing logistical concerns could enhance the customer experience further.
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The knives are beautiful, but a piece of the smallest knife chipped off when I first took it out if the box. Disappointing since it was meant to be a present. The knives are affordable but not cheap either, I expected a stronger knife and hope that my two other pieces won't break easily.
Superb Quality. Very happy with purchase. Cooking is that much easier now.
These are my 1st set of knives of this quality and I'm blown away. From the packaging they came in the the knives themselves. Amazing.
These knives are excellent! Very very sharp and comfortable in your hand. We had an issue with one handle and the customer service handled the issue easily with no delay! The black blades are beautiful, we give these as gifts frequently
They have a very nice collection of knifes. I ordered 2 sets of Kuro Set & Steak Knives, arrived on time and they are in perfectly good condition.
Bought knife set and water stone. **************
Great products. I now have 5 plus the block holder. Fast service when I ordered. I have recommended them to others.
The single edge blades are reliable and remain sharp longer than other knives i own.
My wife is a chef and good for these knife first at home.
I got all my items on time, beautiful knives, two more and my collection is complete.
Knives are not as sharp as I thought they would be. Try to stone sharpen but don't stay sharp
Dear Mr. Ross T,
Thank you for your review.
Please accept our apologies that your order containing our Kuro Series was not as expected. Having reviewed your order we are pleased to inform you that we have fully refunded your order as a gesture of goodwill, however, we offered a replacement for your Kuro Series Set and did not receive a response regarding this offer. We have contacted you to extend this offer, and ask for a shipping address confirmation.
We hope to rectify your experience.
Kind Regards,
Kamikoto
I've been waiting for to hear back from someone to get my knife sharpened, It's a shame such beautiful looking lives and I cannot cut a tomato with them
Thank you for your review.
We have investigated your order and were delighted to see that we had scheduled you an immediate replacement for your Kuro Series that was not up to our exceptionally high standards.
We will work tirelessly to rectify this for you, as it is an honor to serve you.
Kind Regards,
Kamikoto
My order was not delivered to me. Initially, It says on their records that my order was delivered but I never had it. After I emailed Kamikoto support and explained to them the situation, they immediately sent the order that I never got. Satisfied with customer service and the product <3 ()
Quality is first rate. Balance, design, and cutting ability are unsurpassed in the kitchen.
Thank you arrived undamaged. Very sharp and as good as expected
We've got several sets from this company. One had a separation issue at the handle. They replaced it no questions asked. Great experience.
We love the Kamikoto knives and have used them for just over a year.
One of the knives in our set snapped at the tang so I contacted customer service to see about replacing it. They asked for a picture to see the damage, which is understandable. They immediately sent a whole new set of knives even though I only asked for the one knife to be replaced. It was shipped quickly to us and there was as no charge for the shipping.
Recently, I received a few sets of Kamikoto knives as a gift. To this point, I have been thoroughly impressed with the quality of the product; they are by far the best knives I've owned or used.
When addressing one minor issue that I had, the customer service team was exceptional. Their responsiveness, cordiality, and respectfulness was absolutely incomparable, and they were able to resolve the issue with diligence and ease.
I would recommend this company and their products to anyone without hesitation.
Disappointing... knives are already losing edges and wear... I don't recall if these were carbon steel but not impressed at all
Dear Mr. Jack S.
Thank you for your review. We are sorry that your original order was not up to your standards.
We have reviewed your order and are please that we have previously issued replacements for your knife set as well as a complimentary Toishi Whetstone to ensure the sharpness of the replacement blades remains.
We hope that you are enjoying these knives.
Please do not hesitate to contact us again if there is any other way in which we can assist you.
Kind Regards,
Kamikoto
I experienced a problem with the shipping of the order They could not have handled it better
I ordered my product off the website based on all the information available and was really satisfied with the communication up until the time the product didn't ship. I was just given information that their carrier was having a problem. Not my problem but a problem. All I was asking for was an update on my product shipment. After numerous emails I was finally told it was out of their hands and the problem is fed ex
So with no recourse other than canceling my order a Christmas gifts. I waited on FedEx to pick up and ship my order. My fault four being a customer I guess. The real issue is I was continue to be bombarded with ads from your company as well as every time I went on Facebook. I was offered discounts to order additional items when I haven't even received the first ones.
Dear Mr. Scott M.,
Thank you for your review.
Having investigated your order and previous communications, we apologize that you did not receive the customer service that you expected when contacting us. We have taken your feedback and aim to provide our customers with more clarity regarding their orders and deliveries.
We had contacted you privately to ask if there was any further feedback you had regarding our service that we would be able to implement.
We understand that your order was delivered despite the delays and hope that the people receiving the gifts are still enjoying their knives.
Kind regards,
Kamikoto
From the business
Handcrafted Japanese Ibaraki Steel Knives; known for the Kanpeki Knife Set and the iconic Santoku 7-Inch Chef's Knife. Each blade pays tribute to the centuries-old craft of knifemaking, and is handcrafted with precise attention and care, employing traditional skills handed down by expert knifemakers through the centuries. Kamikoto knives are solemn blades made for a lifetime, crafted for chefs and knife enthusiasts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Felix G,
Thank you for your review. We are terribly sorry that you had experienced this. We quality check all of our knives and offer a lifetime guarantee for all of our knives bought directly through us.
Having reviewed your order, we are pleased that you have received a replacement for your Kuro Series and we have honored this guarantee. We emailed you privately to provide you with more details regarding this replacement and are glad that this order was received in October 2021.
We hope that the person receiving the present is still enjoying the knives.
Kind regards,
Kamikoto