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Kamikoto

4.8

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Kamikoto Reviews Summary

Kamikoto has garnered a strong reputation for its high-quality knives, praised for their sharpness, craftsmanship, and aesthetic appeal. Customers frequently highlight the ease of ordering and prompt delivery, contributing to overall satisfaction. The company's customer service is notably responsive, with many reviews commending their quick resolution of issues and commitment to honoring warranties. However, some customers reported challenges with shipping discrepancies and the handling of taxes, indicating a need for improved communication in these areas. Overall, while the product quality and service are well-regarded, addressing logistical concerns could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
20
value
14
shipping
14
quality
30

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Texas
1 review
0 helpful votes
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Great knives
November 4, 2020

Love these knives. They cut really well. I did not get the steak knives with this order but they are on my list for the next purchase.

Date of experience: November 4, 2020
Iowa
1 review
0 helpful votes
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I recently received my second order of Kamikoto knives - my first purchase was the kanpeki set, and this one was the kensai set.

The customer service could not have been better - on my first order, I submitted an inquiry and received a response with 12 hours, and on the second order I received my purchase roughly 2 weeks before I had anticipated receiving them.

The knives themselves are truly first rate, although using a single bevel knife does require a learning curve. Absolutely gorgeous workmanship, as well as nearly indestructible. Having had my first set for a year, home use, I have only sharpened them twice in that time.

I could not recommend Kamikoto and their knives any more highly, and their customer service is something you simply do no encounter in terms of quality - an absolutely A+ experience and products.

Date of experience: October 17, 2020
New York
1 review
0 helpful votes
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Beautiful
September 1, 2020

Beautiful And an excellent product. The service is impeccable.

Date of experience: September 1, 2020
California
2 reviews
14 helpful votes
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After my first purchase of the cleaver, I fell in love with the design and the quality of Kakimoto knives. With my second order, the package was unfortunately lost during the delivery. The customer service took care of the issue and sent the replacement right away. I never write product reviews but I'm compelled to let the world know Kamikoto is committed to deliver the best knife quality as well as impeccable customer service.
Thank you, Kamikoto. You are the best!

Date of experience: August 15, 2020
Virginia
1 review
5 helpful votes
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I started buying just one to try. And ended getting the whole collection. Customer support is the best. Very good value for the money

Date of experience: August 13, 2020
Australia
1 review
20 helpful votes
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I received my Senshi knife set recently. The packaging, wooden box and display stand were a pleasure to behold. The knives are works of art - precision made, well balanced, sharp as a razor, sleek hygienic design, and branded with quality text and graphics. I would have paid twice the price if I knew how well received they were going to be. It is a joy to use these knives for food preparation. Do not be fooled by cheaper products which certainly will not carry the Japanese standard of perfection or instill such a feeling of respect for the makers. They are my katana and wakizashi of the kitchen! Very happy.

Date of experience: August 2, 2020
New York
1 review
0 helpful votes
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You will not regret buying it. Try to believe it. I had many different knife this one is exceptional..

Date of experience: July 25, 2020
Florida
1 review
0 helpful votes
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I Am Amazed!
July 15, 2020

My order arrived yesterday, just as forecasted. I had just enough time to unpack and use them to prepare supper. They are most amazing. Perfect weight and balance, and they are sharper out of the box than many knives that I've carefully honed. I could not be more pleased.

Date of experience: July 14, 2020
Texas
3 reviews
0 helpful votes
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This is my third purchase I liked my cleaver so much, I gave my son one for his birthday. Both him and his wife are giddy with the knife.

I have the 7 knife set coming in a couple of days I am excited to put them to work The Black is next.

Great job Kamikoto!

Date of experience: July 11, 2020
California
1 review
13 helpful votes
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Fantastic Knives
July 4, 2020

It is without hesitation that I say Kamikoto knives are the best knives you can purchase. Whether you are a home chef or work in a professional kitchen, these knives will greatly enhance your culinary experience; you will never want another brand again. I have found their customer service to be outstanding and responsive and I will remain a loyal customer for life! Bon Apetit!

Date of experience: July 2, 2020
Illinois
1 review
13 helpful votes
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Complete Collection
June 11, 2020

We ordered the Compete Collection from Kamikoto! The knife set is by far the best knife set I've ever owned! However, on delivery the 7" Santoku Knife had the last 1.5" of the blade flattened out and lost the natural curvature of the blade. A minor defect and still razor sharp. We contacted Kamikoto concerning the defect and they scheduled a replacement to be sent out within 12 hrs! Plus they're letting us keep the first knife for our troubles!

All in all AMAZING customer service and beautiful knifes! I can't wait to start using them!

+1
Date of experience: June 11, 2020
North Carolina
1 review
0 helpful votes
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Defective boxes
June 4, 2020

The boxes in which the knives were shipped were defective in that the screws in the hinges did not hold you did replace the boxes but it was a lot of trouble

Date of experience: June 4, 2020
Tsuyoshi I. Kamikoto Rep
over a year old

Dear Carl T,

We are deeply saddened to hear of your experience but thank you for taking the time to share your review.

We have been delighted to hear that you have received your replacement boxes, however, we do again apologize for the inconvenience caused.

As such, we have sent you a private email with a unique gift card code and would be honored if you would allow us another opportunity to demonstrate our exceptionally high-quality products.

Please let us know should you have any additional questions for us, as it is an honor to serve you.

Kind Regards,
Kamikoto

New Jersey
1 review
9 helpful votes
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Great service!
May 2, 2020

They have a great customer service! Because they know what I needs and make for me the service. Even Knives quality is so nice!

Date of experience: May 2, 2020
Illinois
1 review
0 helpful votes
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Great knives
May 1, 2020

I bought two sets of knives and these ones are the best!

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Marcia's Gift
April 4, 2020

Very quick service. Very sharp knives. Great buy. Would purchase for other family members

Date of experience: April 4, 2020
Nebraska
2 reviews
0 helpful votes
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Truly Amazing
March 2, 2020

Finest quality of knives I've ever owned. Both my wife and love them! Hold an edge and amazingly easy to sharpen. Love them!

Date of experience: March 1, 2020
Germany
1 review
7 helpful votes
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My Kamikoto experiences
February 12, 2020

My experiences with Kamikoto are great.
The Quality of the knifes, the service, the concept, everything fine. The shipment take time but that's normal, if you consider that the knifes goes nearly around the world to come from Japan to Germany.
After nearly one year of working with Kamikoto in a professional kitchen, every day, I have to say I'm proud about the knifes.

Date of experience: February 12, 2020
Canada
1 review
9 helpful votes
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Excellent set of knives. Each of them have perfectly balanced weight in hand; not too heavy or too light. The handle feels nice with a good grip and quality material. I've only used the utility and vegetable knife to cut tomatoes, peppers, cucumber, lettuce, onions and potatoes I have to say it makes me enjoy my time in the kitchen even more than the usual. You can slice vegetables to be a thin as paper and there's absolutely no need to press down on the knife to do so. The Kanpeki set is amongst the best knives I've ever used hands down.
What also makes Kamikoto great is the exceptional level of customer service that I've experienced. Every time I've been in contact with the customer service regarding my shipment and an issue that came up later, they were very professional and courteous in handling the situation and gave me a sense of satisfaction at the end of the conversation. Thank you Kamikoto for the excellent knives and for the exceptional experience!

Date of experience: December 23, 2019
NL
1 review
0 helpful votes
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Amazing Customer Service
December 19, 2019

Received a few of their knives as a gift. Unfortunately, I'm a lefty. Kamikoto customer service went above and beyond and allowed me to exchange the gifts for lefty knives I can use. They were quick to respond and approve the exchange... all without letting the gift-giver in on it. Now I just look forward to using these beautiful knives.

Date of experience: December 19, 2019
Florida
2 reviews
16 helpful votes
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Shipment not received
December 18, 2019

I placed two (2) orders with your company, which have not been shipped. Kamikoto has been contacted three (3) times and I was informed that they were checking into the situation. I am still waiting for an answer. Both orders were supposed to be delivered by Christmas. Don't trust this company. Customer service sucks and is very unprofessional. They talk a good game but don't deliver!

Date of experience: December 18, 2019
Tsuyoshi I. Kamikoto Rep
over a year old

Dear James D,

Thank you for leaving us feedback. We are terribly sorry that it took longer than expected for the tracking information of your order to become available. I can see from our records that your order did ship out on the 17th of December and that further information has been provided to you privately.

We hope you are enjoying your knives and strive to serve you better the next time.

Thank you for your patience with the unexpected delay.

Sincerely,
Kamikoto

From the business

Handcrafted Japanese Ibaraki Steel Knives; known for the Kanpeki Knife Set and the iconic Santoku 7-Inch Chef's Knife. Each blade pays tribute to the centuries-old craft of knifemaking, and is handcrafted with precise attention and care, employing traditional skills handed down by expert knifemakers through the centuries. Kamikoto knives are solemn blades made for a lifetime, crafted for chefs and knife enthusiasts.


+20
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