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JW Computers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
256
value
14
shipping
1,757
quality
11
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10,122 reviews

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Australia
1 review
0 helpful votes
Follow Joshua W.
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Ordering was easy the recipient had the tracking number and postage was not long at all arrived together and in a nice big sturdy box and was a signed drop off only.

Date of experience: October 12, 2024
Australia
1 review
0 helpful votes
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Good delivery time thanks but should have used S\standard post.

Date of experience: October 11, 2024
Australia
1 review
0 helpful votes
Follow Ethan L.
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I recently purchased a laptop from JW Computers, and I couldn't be happier with the entire experience! The website was easy to navigate, with plenty of options and clear product descriptions. But what really stood out to me was their incredibly fast shipping. I placed my order in the afternoon, and to my surprise, it was shipped out the same day! It arrived safely and well-packaged, much sooner than I expected.

The communication throughout the process was top-notch, with regular updates on the shipping status and tracking details. It's rare to find a company that not only offers great prices but also prioritizes speed and customer satisfaction like JW Computers. I will definitely be shopping here again and highly recommend them to anyone looking for quality tech products and a hassle-free experience!

Date of experience: October 11, 2024
Australia
1 review
0 helpful votes
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Highly positive, the product meets all my expectations. Many thanks!

Date of experience: October 11, 2024
Australia
1 review
0 helpful votes
Follow Debra T.
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Excellent service, fast delivery, great Excellent service, fast delivery, great product

Date of experience: October 10, 2024
Australia
1 review
0 helpful votes
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Responsive and timely
October 22, 2024

Responsive and timely. Confirmation of my order was immediate and I was kept informed of all aspects of the delivery.

Date of experience: October 10, 2024
Australia
1 review
0 helpful votes
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JW computers were quick to deliver
October 22, 2024

JW computers were quick to deliver. Local too and professional service.

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
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Easy transaction, fast delivery and great price! Will def season when my other son gets his monitor.

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
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Great website and very fast delivery, very happy with the service and communication

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
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Email customer was amazing!
October 22, 2024

Email customer was amazing! I was inquiring about stock availability for a camera I wanted to purchase. They replied quickly, only in a matter of hours. They were kind and answered all my questions. Ended up purchasing the camera right after reading their email reply :)

Did a click and collect at the Bankstown store. The workers there was also very kind and lovely. Grabbed my order quickly and I was on my way. 10/10 would recommend.

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
Follow moganeshwara D.
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It was very easy to order and the delivery packaging was good

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
Follow Stewart X.
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Easy online ordering & payment as well as shipping notifications

Date of experience: October 8, 2024
Australia
1 review
0 helpful votes
Follow Jordan N.
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Fast and reliable service and competitive pricing from other vendors

Date of experience: October 8, 2024
Australia
1 review
0 helpful votes
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October 18, 2024

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Date of experience: October 8, 2024
Australia
1 review
0 helpful votes
Follow Michael W.
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All good except for the delivery problem by Australia Post. It might be out of your control BUT you can still let them know that some of their delivery people are not at least contacting the customer via the intercom system.but are just leaving it in the foyer.

Date of experience: October 7, 2024
Australia
1 review
0 helpful votes
Follow David L.
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Needed it quickly and staff very helpfully expedited it. Very good experience.

Date of experience: October 7, 2024
Australia
1 review
0 helpful votes
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Order was shipped on the same day it ws placed and arrived in only a couple days. Very satisfied with the whole process.

Date of experience: October 7, 2024
Australia
1 review
0 helpful votes
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Great deal and easy transaction experience, customer service was fantastic and ensured delivery under tight timeframes

Date of experience: October 5, 2024
Australia
0 reviews
0 helpful votes
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The services was excellent
October 16, 2024

The services was excellent. I got notified through all process. Thank you

Date of experience: October 5, 2024
Australia
1 review
0 helpful votes
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Happy with the process and support
October 15, 2024

Happy with the process and support. Would have been better if explained on initial shipping notification the second item ( Asus NUC) was being shipped by partner and different timeline. Their shipping info ( Global Express Team) did not populate your tracking system properly, kept advising "invalid tracking number". Had to go to Global Express website to track.

Date of experience: October 4, 2024