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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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No problems whatsoever.
Easy purchase and faster than expected delivery
The service from JW.com.au has been absolutely amazing. Fast delivery, excellent communication and status/dellvery updates, and great follow up.
Very reliable product works extremely after setting it up took bit of time motherboard is extremely efficent
Great value for money. The postage was a little longer than I wanted but we'll worth it with the money I saved with the purchase price
It was good. Getting the right laptop spec can be confusing, but JW made it easy.
Very easy to shop and great updates on where your order was at
Easy to browse & purchase online, plus great follow-on communication - received regular messages keeping me up to date on the ETA & progress of my order. The collection point was easy to find & well signposted. Friendly efficient staff & plenty of quiet parking within a few metres of the store door, so easy to carry my purchases to the car. Will definitely buy from JW Computers again.
I ordered on a Friday and it took till the following Friday to be dispatched...
Completely insulted by the delay and the way you think my time is worthless?
Aust post took two working days to deliver what you took seven days to pack?
Was easy to find what i was looking for on the website. The website was straight forward and easy to navigate
No complaints and easy to navigate. Don't need 50 characters to say good job
Very good pricing very good customer service. Staff helped me with click and collect and was helpful for recommendations
Fantastic price and fast delivery, can't fault them at all.
Because the mouse and mouse pad were supplied by another supplier, it caused a significant delay. After following up, I noticed that they did not have these items in stock, so I had to change them to another item.
On the other hand, the customer service was very helpful and resolved the problem quickly.
Their customer service was very good
Their customer service was very good
Their customer service was very good
Good price, shows availability on website, fast dispatch and delivery service
Click and collect took a week but was otherwise smooth. The item was great.
Was good experience Because it was the only site that had this specific case
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members