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JustFlowers Reviews Summary
JustFlowers has a rating of 3.7 stars from 5,867 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Do not do business with them. All you have to do is read the reviews. Don't deliver on time, unable to contact anyone, and when you finally do (4 days later) they refuse to cancel your order and refund your money. Only offer a retry on the delivery and a $10 credit. It's too late, I paid for flowers to be delivered on a certain day for a reason! Seriously, save yourself the headache, avoid at all costs!
So what they do is take your money, promise delivery and then if you try to cancel when they don't meet the delivery requirement, they deliver late... even after canceling and then say they can't refund because the item was delivered.
DO NOT ORDER FROM THESE PEOPLE! I wasted $$$$ don't waste yours!
John r., we are here to help. Can you please provide your seven-digit order number?
Like many other reviewers here; I bought flowers for wife to be delivered on Valentines Day. The flowers were never delivered, and $120 was charged to my account. After 4 days of phones calls, emails, and filing a PayPal claim, Just Flowers finally called me. But guess what, they still refuse to give me a refund...
Oh, and if you do happen to get through to an actual employee, then good luck trying to understand what they are saying, because they barely speak English.
Matthew F., we are here to help. Can you please provide your seven-digit order number?
Very good experience
Perfect
Terrible customer service.
Very happy with efficient service
Ordering flowers is super easy. Past experience has been very positive. What's not to love?
I ordered flowers & chocolate to be delivered to a friend who was down and needed a little pick me up. I ordered them on Thursday 2/14/19 (Valentines Day) for same day delivery. I was understanding that it got delayed due to the holiday. They arrived to her on Saturday and with no chocolates after several calls and emails. I then asked to speak to a manager and after a 30min hold a person named Regi told me that I had to wait for them to do an investigation. Pardon my language, but investigation my $#*!. They did not wait to take my money so why do I have to wait for them to investigate something that has nothing to be with me. Long short of it, no candy, the worst customer service, and I think I deserve all of my money back for the inconvenience and the rude service of this manager.
Monique Toney, we are extremely sorry that your experience with was was any less than excellent. We will have our customer service manager give you a call shortly so that we can come to a much more agreeable solution.
Disappointed that the receiver did not know who they came from even though all fields were completed with order. In just speaking with the individual the mystery was solved. I was sent a picture with the thank you today and I feel the quality could be improved upon.
Good service and very nice arrangement
I have been a customer for several years, and I like the fact that this is a company that I can trust. They are the only flower shop I will ever use.
Happy with the beautiful flowers and timely delivery!
Order was not delivered as requested. The product I ordered was not available and a substitute was delivered. A second email/call came and the date of delivery was extended another day. I'm not real happy with the service
I called to place an order to be delivered to my sister in the Usa. Told it would be delivered before xmas but they could not get the product delivered before xmas, called me three times that they did not have product to make up order to send, in the end the pointsetta was replaced with another plant and delivered on Jan 3
Recipient tells me the bouquet was superb, however, I could not find anywhere to apply the SUNNY discount code.
Web site is clear and very easy to follow. Recepients of gifts I have sent have always been thrilled with quality of flowers/plants.
As always, it's been a pleasure doing business with you.
Great, as always!
I had to place a last minute flower delivery for my bosses wife for Valentines Day! I was assured, guaranteed that the roses would be delivered. I had to repeat every single bit of information (except my credit card info) multiple times for the customer service agent to get it "correct."
My boss comes home from his trip at 2am only to discover his wife DID NOT receive the flowers I had promised would delivered.
When I called for a refund and to complain I was faced with someone who can not speak English very well but also could not care less that the order was not delivered.
What is so infuriating is they clearly understood enough English to get the charge to my card zapped up quickly but failed everything else!
Do not use Just Flowers
Daniele L., we are here to help. Can you please provide your seven-digit order number?
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David M., we are here to help. Can you please provide your seven-digit order number?