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JustFlowers Reviews Summary
JustFlowers has a rating of 3.5 stars from 5,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Due to the location of the recipient, it was difficult to locate an available florist. It was frustrating, for me, but the customer service operators were helpful, polite, and supportive of my frustration. With their assistance, our daughter-in-law received her arrangement three days after the requested delivery date and loved the end product. Thanks so much.
If I could give no stars, I would. I Ended up canceling my *sympathy arrangement* for a friend. They called me a day after the promised delivery stating they couldn't do it. Just for Flowers wanted to replace my beautiful $100 order with a 6" potted plant, still for $100. Incredibly disappointed. Will never attempt to use them again.
Dawn, the item you ordered was $79.99 and the delivery was for a remote part of Kansas where products are very limited.
I placed an order to be delivered for a funeral and 3 days after the funeral my order was still not delivered. I hope people will read my review and think twice before placing an delivery with just flowers.
ROZANNE, there is only one local shop in that remote part of Texas and their service is extremely limited. As requested, you were already issued a full refund on 12/11/2024.
Very poor. Numerous phone calls. Not delivered on time. Not what I ordered.
Barbara, based on the breakdown, the order was filled to value for the price that was paid for the arrangement. Some of our arrangements have no specific stem counts for the flowers but it will be filled to the amount allotted for the arrangement. Please be advised that the amount allotted for the arrangement will not only go to the flowers, it also includes the basket/vase and the greens and fillers that will be used on the arrangement.
It is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the look and feel of the arrangement by considering the overall shape, size and color combinations. We will also make every attempt to match the plant type but may have to substitute with another color.
If you have any more concerns regarding our guarantees and policies you can view them at our website:
http://www.justflowers.com/CS_Substitution.asp
Prices were good, estimated delivery was good, until it wasn't. Deliver date was 4 days after expected delivery date. Then an additional $15 fee was charged after my initial order.
Customer service was courteous and genuine. Plant was beautiful and the additional charge was waived.
K H., we would not arbitrarily charge your credit card. Please reach out to us directly with both your order number and concern so that we can accurately address this.
Good. Flowers delivered to person who needed a little cheering up.
If I could give them a zero, I would. I ordered flowers to be delivered on Friday and paid the expedite fee to ensure they would be delivered in 4 hours. Not only were they delivered in 4 hours, they weren't delivered at all on Friday. And if that's not bad enough, they still weren't delivered on Saturday! Who knows if or when they will ever show up! DO NOT USE THIS COMPANY!
ACTUAL DELIVERY DATE: 12/08
ACTUAL DELIVERY TIME: 03:39 PM
I ordered a bereavement gift for same day delivery. I was told that it would go out next day. Not the case. After the third day still no delivery. Customer service was polite but without resolution. I will NEVER order from JustFlowers again! Scammers! Dishonest!
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
Delivery was 3 days late. The flowers shown and purchased were not available. A substitute was offered and approved. However I initially paid xtra for a larger arrangement and Mylar balloon but it was a marginal arrangement and no balloon nor anything offered in place of same.
Carrie, we are here to help. Can you please e-mail photos of what was received to [email protected]
I placed an order, gave an address and paid. A day later I got a call that they could no be delivered based on the area. (The house is on main street. Not far) they did what they could, but the flowers had to be roses, and cost more and couldn't be delivered for 5 more days. The covered the extra cost. I just wish they would have told me the area couldn't be delivered when I first ordered. The flowers were pretty.
Linsie, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. We apologize for any inconvenience.
I ordered the flowers within the time allotted for delivery to be delivered on November 18th. It was my mother's 82nd birthday. She is in the nursing home in Athens, Texas. I had told her she was getting a prize on her birthday. We were very disappointed.
I got a call late on the day I was expecting the delivery informing me that a suitable florist could not be found to fill the order. They would try tomorrow. The flowers were delivered on the 19th after noon.
I then received another call informing me that the minimum amount required for the purchase was $15 more. I had already spent over $75 on the arrangement. My understanding was the person on the other end was asking permission to charge my card the additional $15. I responded with a resounding "NO! As a matter of fact, just cancel the order, as it is already late." I was told it was too late to cancel the order because it had already been assigned to a florist. The lady asked if they could just charge $10. No. Then $7.50, NO. I told her that if I found that they had charged my card extra that I would share my experience on social media. I felt like there was an attempt to take advantage of me.
The flowers did arrive and they were beautiful. My mother did enjoy them.
Carol, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. This is indicated both on your order receipt and on our website as well.
I ordered flowers to be delivered to my niece She received them two days later by a neighbor who found them.Same house number, street name different.Flowers looked a little bedraggled after sitting out in the colder temps x I have been offered a $20 refund. That is unacceptable. I plan to have my credit card co.take care of this. I have made many phone calls and no satisfaction I spent over $60 for flowers and I get $20 back. Forget it!
Patricia Toth we apologize for the problem you are experiencing with your order 9957454 to Michelle Hunter. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
[email protected]
Flowers were delivered the day after promised. Missed the special occasion, but the flowers were nice, though they didn't follow the color scheme in the photo. Will order farther ahead next time.
Roberta, we are here to help. Can you please e-mail photos of what was received to [email protected]
I ordered flowers to be delivered and when I saw the final arrangement it looked nothing like the picture for which I thought I was getting. It looked like a rookie did it with their eyes closed. Talked to management and they really did not try to go out of their way to reimburse, what I thought, was a fair deal. They gave me only $15 out of $116. And that took me about 30 to 45 minutes to get $15 talking to them on the phone. They started me out at $5 and then went to $10 and finally went to management and they gave me $15. I will never send anybody to Just Flowers again. I was just so very very disappointed in the creation of the bouquet. There was nothing wrong with the delivery but you have got to have two sides, from a great looking Arrangement and a great delivery. They truly failed on the arrangement.
Kevin,
We are very sorry to hear that you were not 100% pleased with the way your order was handled. We are aware that the arrangement that was sent to you was not at par with what you had in mind.
Here at Just Flowers, we are committed to deliver floral arrangements as fresh and as beautiful as possible. Because of the nature, seasonality and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the look and feel of the arrangement by considering the overall shape, size and color combinations. We will also make every attempt to match the plant type but may have to substitute with another color.
Again, we do apologize for any distress this may have caused. If you have any more concerns regarding our guarantees and policies you can view them at our website:
http://www.justflowers.com/CS_Substitution.asp
JUSTFLOWERS.COM
800.716.7559
[email protected]
Placed order, but after 5 days order still not delivered. We gave up.
Customer service lied each day &
Stated flowers would be delivered,but they never were.
ACTUAL DELIVERY DATE: 11/18/24 Monday
ACTUAL DELIVERY TIME: 02:57 PM
My sister was thoroughly surprised by the flowers and very pleased!😃
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Karen, thank you for sharing your feedback. We greatly appreciate your business.