JustFlowersReviews 5,868

This flower service company is by far the worst that I have ever encountered. I was attempting to buy beautiful flowers for my mother on Mother's Day. I spent hours picking out an arrangement that I knew she would love, which included stargaze lilies. I ordered them to be delivered on Mother's Day and they were not delivered until today Tuesday, May 14. Upon getting the flowers they were nothing like the arrangement I had selected they were a cheap selection of flowers thrown together, at what looked like last minute and sent to my mom's doorstep. I have called this company multiple times now and left multiple messages and have yet to hear back. I have called the florist that the site used and was told that the service site takes a large percentage of the money that they make on these flowers and they only gave said amount of money for the arrangement to be put together. The florist informed me that she originally denied the order as she didn't have two of the main flowers. The service company said "just send an arrangement of mixed flowers". I understand the site said a flower may be substituted for something comparable. However, the whole arrangement of flowers were substituted! Daisy flowers are one of the cheapest flowers and looked nothing like any of the flowers in my selected arrangement of choice! I was only able to find out the florist that was used because I was called by them and told the flowers were delivered. When ordering the flowers on Just Flowers, I put my email down and every time I called the automated voice would say to check my email for updates, I NEVER GOT ANY EMAILS. I looked in spam, junk and inbox. I have proof of all this unprofessional and disturbing scam of a website but most importantly I want to provide the pictures showing the difference between the flowers I ordered and the flowers that were sent. It is absolutely despicable that a flower company would take advantage of people like this. I am grateful that it was Mother's Day flowers as opposed to funeral arrangements or arrangements for someone sick in the hospital. I am a nurse at a large hospital in a small town and I will never recommend Flowerdelivery.com or Just Flowers to any of my patients or their family members.

I ordered Mother's Day flowers for my grandson's Mother on a Friday before Mother's Day 2019. I had already ordered my Mother and Mother in law's flowers from a different company just minutes before, but, they would not deliver in the area of my grandson's. So, I found Just Flowers who would deliver there. I ordered the flowers, received my confirmation order number and that the flowers would be delivered the following day. At about 4 p.m. after all of my other flowers had been delivered, I received an email stating that the flower delivery had been delayed. I called the number and was told that they would be delivered on Sunday, perfect. On Sunday, I had received an email stating that they could not be delivered and they would be the available day and that they would attach an apology note stating that they were sorry for the delay. On Monday, I received the same email, ( I had called and left a message, but, nobody had called back). On Tuesday, i received the same email and immediately called customer service, only to be told by the voicemail,, leave my number and message. Not happening again, I called back and finally got a human voice, when I explained the situation, trying to remain calm, she asked if I would like to cancel my order. I said most definitely as no order had made it to the house anyway in the last 4 days anyway. She then asked if they delivered the flowers tomorrow and issued me a $15 credit would that suffice. I then said, how about I dispute the charge with American Express and then send an apology letter to your company stating why as your company was going to do to my grandson's Mom. The sad part is, I had ordered 3 other sets of flowers from different vendors all within minutes of each other, all across the country and the only ones that were not delivered on time were Just Flowers. I am beyond disappointed and contacted my grandson's Mom everyday telling her it should be the next day, only to look like an idiot. I will NEVER order from this company again.

My order was placed and scheduled to arrive 5/11, the day before Mother's Day. Not only did it not arrive on that day, it is now 5/14 and there still has been no delivery. Every day I call, leave messages and email with no human response. I receive a boiler plate email at the end of each day stating the following "we are truly sorry your Mother's Day order to XXXXXX was not able to be delivered. We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding. We greatly appreciate your business"
I don't think they have any intentions of sending the flowers or if it will ever arrive. I cancelled on my credit card as I cant get anyone to answer the phone. This is the first time using JustFlowers and definitely my last. I hope this helps and saves some headaches for people.

My mom ended up without flowers on Mothers Day(((
This is the first time I used justflowers.com and the last one for sure. As my mom and I live in a different States she knows I always send her flowers on Mothers Day. She waited the whole day in anticipation, but never received her flowers on Mother Day nor next day, while the money for the bouquet were charged immediately. I called the company at least 3 times and every time I spend long time on hold and then transferred to voicemail. No one called me back, no apology, nothing... Finally when I threatened over the voicemail that I will do the charge back and leave bad reviews, the flowers were delivered at the end of day 3, but instead of their Premium version which I paid for, my mom got the smallest bouquet. Again no word from the company! Will never order from them again!

The Mother's Day gift I ordered for my Mom was never delivered. I later received an email stating that it would not be delivered on time, although the website confirmed that it would. However, the email didn't arrive until they received my payment. I tried several times, selecting different options to get through by phone and nothing but automation. It is now Tuesday, and still no delivery. At this point I'd want a refund, but that's not one of the automated options. Their customer service is absolutely the worst. I've never used JustFlowers before, and I will never use them again.

Well apparently my second order was never delivered either I am beyond upset and disappointed I told my mother about my plan and surprise that went horribly wrong because it was never delivered and I have been charged two times now for 93.23 and 95.25 this is absolutely horrible I will never ever even consider ordering flowers online again nor give your websites justflowers.com nor flowerdelivery.com apparently their the same! I thought I went through a different company and guess I was wrong... any sort of good reviews it will be absolutely not be itll be negative because this experience has been the worst and my mothers day surprise was ruined and the moment long gone. I simply want my money back credited to my credit card and my bank card used for both purchases order # ******* & ******* they are listed in the order so just refund my money back please.

Sincerely extremely upset and disappointed customer.

I placed 2 floral orders to be delivered on Mothers Day 2019. Their delivery calendar showed that they would be delivered. Mothers Day (Sunday)I get an email saying it couldn't be delivered. Monday I get another email saying it couldn't be delivered. I called several times Monday and could not get a live person on the phone. I had to leave several messages to cancel my order. Finally after several more tries, I got hold of a live person on TUESDAY. I explained that I wanted the orders cancelled and why. She put me on hold, called the florist, then told me they could only cancel one order because the other had just been delivered. I explained that I left several voice messages THE DAY BEFORE cancelling my order and that I would not pay for either order. I am currently waiting for a "Manager" to call me back.
DONT DO BUSINESS WITH THIS COMPANY!

I placed 2 orders on the Tuesday before Mothers' Day. One was actually received and on time. The other... I received an email on the Friday with a link to pick another bouquet, that the one I picked can not be completed. So, I did. I received the link back again. I picked again. This time they replied back with a different link saying the first 2 were incorrect. I went ahead and picked a bouquet that was not what I wanted but now I was in a time constraint (delivery Monday) Finally, they said ok. Monday came and went. I called and emailed with no answer back. Tuesday, my mom sent me a picture, late in the afternoon. She had received a bouquet, and although she was grateful, I knew it did not look like it was supposed to.

UPDATE: A week after my mom did receive the flowers, I received the tracking number from the JustFlowers customer service. A little late. On the other hand, the FLOWERS... my mom loved them and they lasted for 2 weeks. They were roses. That doesn't always happen. So I am grateful for that.

Ordered flowers for my mother and mother in law on Sat. No flowers were ever delivered. Called customer service and was on hold forever. When I finally pressed 1 for a "New Order", the phone was quickly answered by a foreign woman who claimed she couldn't transfer me to anyone and she couldn't help me. She could only help me ORDER flowers and take my money. She yelled over me and hung up on me when I told her that this looked like a scam.

******There is a note now added below my review by the company and addressed to someone named Sweeney. Please be advised this is not me. I received a voice message claiming that my order was delivered on Saturday, May 11th. It was not. Nor on the 12th, 13th, or 14th. In addition, claiming that a delivery was made is just one more lie committed by Just Flower

If I could give a negative star review because even zero is too high of a recommendation I would. I found this entity when I did a local florist search near my mother-in-law. It also said same day delivery. I completed my order, however, the order was never delivered. I completed the Order inquiry form several times. There was no response. I telephoned and was disconnected before I could leave my order number and contact information when no representative answered. I called back and left the information. There was no response. I telephoned again more than a dozen times today. Each time I was placed on hold, then when I thought a person was answering, it switched to their automated system to leave information to leave your contact information and order number. There is no way to stay on hold and wait for a person. I got disconnected. There is no provision on the phone or on line to cancel an order either. It is like a trap. My last voice mail message, I advised I was cancelling. I then notified my bank to stop the charge and filed an investigation with them. I followed up with a formal and detailed email to this entity to cancel my order. I will now be filing formal complaints with the State Attorney General Offices in the state where my order was to be delivered and where the charge pending at my bank originated from. I will also be filing complaints with the Better Business Bureau and Consumer Affairs. I hope all those who had their Mother's Day efforts ruined will follow suit.
S.

I bought my mother flowers for mother's day which she still hasn't received as I'm writing this! I'm so upset I can't see straight! I paid 70 dollars for these flowers to get the her on Mother's Day, if I wanted them delivered the day after mother's day or the next day after that I could've bought them for way wayyy cheaper but I did this one hoping she would get them! I'm highly disappointed and upset! Than to top it off they only tried to issue me a 7.00 credit can you believe that!