JustFlowersReviews 5,873

These flowers were for my cousin's funeral. His wife sent me a note to say how pleased the family was. The family was having 2 visitations at 2 different locations on 2 different days. Your CS rep called me & asked if I wanted them delivered on the 1st day & assured me that the flowers would also be moved to the 2nd location. I thought that was very thoughtful of her. I appreciate that. I only get online flowers from Just Flowers. Thank you

My daughter ordered an arrangement for Mother's Day for me. The flowers were not delivered. I have called JustFlowers and left multiple messages. I sent an online inquiry. No one answers the phone let alone returns a call!
It is 5 days later and JustFlowers has yet to reach out. My daughter is extremely disappointed. Not only did the flowers not arrive, a representative has not attempted to correct the situation, but they stole my daughter's money! This is a deceptive business practice!

I ordered the Garden of Plenty flowers for my mom for Mother's day. The arrangement she received wasn't even close to what I ordered. I understand substitutions but it wasn't even close to any semblance. They were very sparse and didn't equate to the value I paid. Also, they were delivered a day late. I wasn't notified they would be delivered the next day until 9:50pm. Highly unacceptable. DO NOT ORDER FROM JUSTFLOWERS.COM. Their customer service is less than helpful.

DO NOT USE THIS COMPANY! BEWARE! My fiancé and I were getting married the weekend after Mother's Day. As a surprise, he decided to send his new mother-in-law flowers for Mother's Day. He placed the order a few days before Mother's Day, from France. Mother's Day came, NO FLOWERS. The day after Mother's Day this company sends an email saying they couldn't fulfill the order. That when they had availability they would send the flowers with an apology from the company. He arrived the Tuesday after Mother's Day, and they still didn't send anything. We called Wednesday, and the customer service number went to voicemail I was told to leave a message. I left a message with the confirmation number, my phone number, his phone number, his name. No one ever calls back.

The next day I call, and yet again. I can only leave a message. Out of frustration, I decided to call the order number, and of course they answered the phone. When I explained to the first woman the situation, she told me I had to call the customer service number and leave a message. I told her I already did and no one replied. I said this wasn't acceptable and asked to speak to a manager. I was told that they are not allowed to put me through to a manager and my only option is to leave a message. When I told her that wasn't acceptable she stop talking, and sat there silent on the phone. So I called back, this time I got Hannah. Hannah told me the same thing she can't put me through to a manager I have to leave a message and that's all I can do. I said this wasn't acceptable. She told me well they were very busy since it had been Mother's Day and that customer service was dealing with a lot of issues because of the volume they had. Really? They didn't think they were going to be busy on Mother's Day?

We had to call the bank to put a dispute in on this transaction. I WILL NEVER USE THIS COMPANY AGAIN! I warn you not to also! They are extremely incompetent and not professional!

I ordered flowers to be delivered on Saturday before Mother's Day. They were not delivered. Instead, I received an email saying the delivery was delayed and would be delivered on the next available delivery day. Well, it is now THURSDAY, and still NO FLOWERS! My account has been charged, however. This is such a scam! DO NOT ORDER FROM THIS COMPANY! They have a customer service number, but you cannot actually reach anyone to talk to them. It's so disappointing to trust a company to deliver flowers to your 85 year old mother across the country, then not have them fulfill that service. I am hoping to be refunded, but not expecting that to actually come through, either. My order number is *******.

Please save your time and money, go with another company!

It was mother's day and I could not find any other flower shops that provides "same day delivery" which is why when I saw that this website can provide this service, I was relieved. I was obviously so happy that I found them and that they do extended hours to cater for mother's day. My dad waited for the flowers the whole day but it never arrived. I was in another country so I could not get ahold of their customer service. I did send them an email the next day. They replied and said that it will take 1-4 days to be delivered. Why would you put a "same day delivery" advertisement if you cannot fulfill the job?! Aside from shipping fee, I even had to pay handling fee when my purchase was not handled right! It is really annoying. I then just asked for a refund but never had a reply. I sent them 3 emails yet nothing. No reply. Until now, my mother has not received her flowers nor I got my refund back. 4 days later after mother's day.

If I could give 0 stars I would! The flowers I ordered were 4 days late. I messaged, I called and got a voicemail and left a total of 6 messages. Not only were they late I paid $108 for something that looks like a ten year old threw together. It was supposed to have lillies, roses, carnations, sunflowers and other small flowers. Bought the medium arrangement so it would be nice and full. What I got was no lilies, three roses, one sunflower and a ton of ferns filled in. Not even full looking. The vase doesn't match the flowers! It's absolutely horrible. I was so embarrassed! Called customer service and got no explanation just a request for a picture of the flowers. Sent them the pictures of what I ordered and a picture of the flowers delivered and have heard absolutely nothing! I seriously don't recommend this company and will never use them again. It is a nightmare getting customer service to do anything

Ordered 80 dollar flowers for Mother's Day on Saturday morning, said same day delivery. Did not get it Saturday, Sunday, Monday, Tuesday, or now Wednesday. Didn't receive any confirmation number for two days. When I finally did on Monday, they said they would deliver it the following day. They did that twice. Until today we received a cancellation of the flowers altogether from them. Completely ruined mother's day for my mother. Now I have to find something else to give her almost a week after our initial order. So disappointed in this service. Do NOT give them your money. If they can't handle flower delivery services for a big holiday like Mothers Day, they do not deserve your service any other time.

Same as everyone else. We have tried calling, left messages, emailed/messaged and are extremely dissatisfied. No. We do not want you to "attempt" to deliver tomorrow. We received confirmation that the flowers were delivered 5/14/19 (originally "guaranteed" to be on Mother's Day 5/12/19) and they most certainly were not. Order# *******. Demanding full refund. Don't even think about trying to deliver them now.
I tried to add photos to prove the order confirmation, order delays and delivery confirmation, but it wouldn't let me.

I ordered an upgraded arrangement for my sister and her husband who had passed the day before. It cost me $94 to have it delivered on Saturday before mother's day. It arrived the following Monday -2 days late. It looked like they just bought and old grocery store bouquet and stuffed in a Dollar Store vase. They never answered their phones they called on Sunday to tell me the flowers would be delivered by 6PM. I told them to cancel the order if was not delivered on Sunday. When it was all said and one - they only offered me a $10 refund. When I said that was unacceptable they upped to $30. Less than a 3rd not to mention the time and trouble trying to get them delivered. These people do not use an actual florist. There was not name on the card or the van that delivered. They say it is company policy not to give out the name. Their website lies and they will steal your money. I think their florists work out of their garages, get their flowers out of dumpsters, and buy cheesy Dollar Store vases. DO NOT USE THIS COMPANY!