JustFlowersReviews 5,868

Save yourself a lot of aggravation and DO NOT USE THIS COMPANY! In summary I ordered and PAID FOR delivery of a floral arrangement who was in the hospital. They told me that the delivery would take place between 11am and 6pm. I neve heard from my daughter so I called her and asked if she had received any surprises today. No, she had not. I called JustFlowers and was told that they could not find a Florist in the area to create the arrangement and deliver it. They did not have the common courtesy to email or text me. They just took my money and ignored the order. Finally, the JustFlowers "customer service" individual said that they would make the delivery the next day. Really? It seems odd that they couldn't deliver on Wednesday for the reason stated but could to it on Thursday? Too bad my daughter was going home on Thursday. They FINALLY agreed to refund me but alas, my daughter never received her flowers. STAY AWAY from this company unless you want aggravation and disappointment.

I will be contacting the Better Business Bureau this company should not be allowed to take people's money, refuse to provide what was paid for, and then speak rudely to you, if you wait over an hour to speak to someone before they hang up on you. My fiance paid for two flower arrangements to and paid Extra to be expedited. Neither arrangement was what he ordered and both delivered a week later, after Mothers Day. After several attempts to contact the company and after an hour wait was spoken rudely to, they refused to reimburse him for their mistakes and hung up on him.

These guys are NOT the place to order from. No responses, flowers didn't get delivered to 2 different addresses, and after 2 weeks they just refunded 1 of 2 orders. I have to fill out paperwork to get refunded by PayPal now on the 2nd one. We placed 2 separate orders but they are not smart enough to see their own order numbers. Constant trails of emails unanswered, sorry service. We ordered from 1800 flowers as soon as we knew they were going to burn us on both orders and they got delivered no issues the next day. I will never move away from 800flowers again like I did this time.

If you are just flowers reading this pull up orders
******* you finally refunded and this was ordered 2 days before Mothers Day refunded 5/19 after countless emails

Your order number is ******* Not Refunded - Different order they are ignoring with countless emails acting like the order above was the only one.
Stay away from them, stick with 800flowers

I ordered flowers for Mother's Day, that were guaranteed for delivery that day, but then they got delayed for whatever reason. It's now been 8 days and they still haven't gotten to their destination. Customer service has been zero help, and unwilling to reimburse me for my, now pointless, purchase. Honestly I can't wait for this whole experience to be over so I never have to deal with them again. I'm pretty sure that as a flower delivery company you're main job is to deliver flowers on time. So not worth it, and I will be telling everyone I know exactly that.

I ordered an arrangement to be sent to my Mom for Mother's Day. Not only did it NOT arrive on that day, 3 days later she still had not received it. When she finally did (4th day late), she called the florist and they said JustFlowers had just sent them the order that morning. To make matters worse, I tried contacting them online and via phone. Online they only offered me a $15 discount off of my next order with them, and when I called, I was sent to voicemail. I left a message as directed and they did not call me back for 6 more days! Unbelievable! This company cares nothing about customer service and satisfaction. Total ripoff with zero attempt to make it right for their poor service. Don't waste your time or money!