JustFlowersReviews 5,866

I placed two identical orders for "All Is Beautiful" centerpieces item number 4989 on 12/6/19 to be delivered on 12/23/19. One delivery to a NY address was made on 12/23/19 but it was the wrong flower arrangement. The arrangement delivered was not even close to the arrangement that was ordered. The second delivery to a FL address was never made on 12/23/19. The business was contacted by phone on 12/26/19 and spoke to a customer service representative. I received assurances that the correct arrangement would be delivered on 12/27/19 to the NY address and that a delivery would also be made to the FL address. Both of these statements were lies.
I called customer service again on 12/30/19 to inform a different representative that neither arrangement was delivered. Once again I received assurances that they would look into the situation and resolve the issues. My 35 years experience as a senior sales and marketing executive kicked in and realized that the responses provided were scripted to deceive customers with product or service issues. I began to lose my patience at this point and requested a refund on both orders since it became clear I was getting the run around. I was informed that they would only cancel the order that was not delivered but had to verify with the FL florist first. The incorrect order to NY could not be refunded and offered a small discount for the error. I decided to escalate the issues and requested to speak to a customer service manager. After holding more than 10 minutes, the CSR informed me that all managers were busy addressing issues on other calls and they will call me back.
While waiting for the manager to call back, I decided to investigate the company. What I found was a long history of egregious business behavior. Honestly, I have never seen this many bad reviews for any business. After waiting more than 4 hours, I decided to take action and post my experience with the BBB, Consumer Affairs and other business websites. I will also post this review on all social media websites in an effort to protect future customers from making the same mistake. In addition, I also called Visa to dispute the charges and use their leverage to obtain a refund. They are actually very concerned about Visa merchants that abuse customer rights under the law. I suggest anyone having the same issues with JustFlowers.com to do the same.

Flowers were not delivered. Confirmed they would be delivered. 5 days later notified had not been delivered due to the delivery address being remote which it is most definitely not. Too late to send flowers now as event has passed. Clerk was difficult to understand which made communication nearly impossible. No apologies for lack of delivery nor tardiness of notification. 20 minutes on hold. Tried to add another $10 fee to deliver late; then tried a discount, had to put me on hold to talk to supervisor to get a refund, now waiting 4 days to see if that happens. To say we are dissatisfied is hardly touching the surface of current emotions. I WOULD NEVER USE THIS SERVICE AGAIN. I have been trying to attach my order information but it is not happening and it should be if this site worked properly. Order # *******