JustFlowersReviews 5,869

I ordered funeral flowers and they were not delivered and the company refuses to give a refund. Their policy is they call the funeral home to verify the information and were given an address to a church in a different city from where the service was to be held resulting in the flowers not being delivered. If they call the funeral home to verify when they can deliver the flowers, why did they not call a church to get the same information? They would have been advised the service was not at that location. They offered a resolution to have a grieving family member drive to pick up the flowers. That is unacceptable. Now the company refuses to give me a refund.

Never sent any flowers tor the funeral visitation, thou there was a whole day to get there. Sent me a e-mail very late stating they were rescheduling the delivery for the funeral day only, and it would be there in the morning by 10:00 am. NO IT WAS NOT! I stepped out of the before funeral family met to call, very upset, they said my arrangement would be there by 11:00 the start of the service. NO IT WAS NOT, The last few minutes of the service, a pitiful small, ugly, mismatched bunch of small handful of flowers were brought in by the director interrupting the pastor, to place this crappy little arrangement on the floor. I just wanted to cry. I looked like I had not even cared about my lost one, the flowers were just crap. I had planned a beautiful pink-white-purple arrangement called the Heavenly Bliss Sympany and spent over $100.00 for it. My family couldn't believed it wasn't the color, size, or even value of what I ordered. It may of cost $20 - $30 at the most, including delivery cost. Very upset, heartbroken that my time of loss and grief was just ripped off by a joke of a flower company... you should be ashamed of the lack of compassion and bad service... Believe me everyone has asked me who the flowers were sent from, so they would NEVER order from your business.