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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a medium and the shirt was too big. The shoukder sea, was half way down my arm. The sleeves covered half my hands.
I had to wear another shirt under it to take up the big shirt and role up the sleeves. I wore a belt so it fit better around the waist.
Loved the shoes I got decent for the money...however the tops I got were just ok...and the one jacket I purchased was really nothing like picture, I reached out about returning and have not heard back. Disappointed.
ORDER HBDDI******* I have tried your method of returns and it doesn't work saying my account does not exist, Facebook sign in doesn't work either nor does Google.
I ask you again to email me a pre paid postage label so that I can return these items and get a full refund of £61.53.
This is the second message I have sent you, see below
Hello.
I am very disappointed with the quality of all three items I have received, would you kindly email me a pre-paid postage label so that I can return the three items. I will expect a full refund at your convenience please.
Regards
Bill
No problems, need to figure out descriptions in order to get to item.
Good selection of holiday/Christmas tops at a good price
Bought a few items that I knew my daughter would like, which she did.
Good products, shipping costs are high, but it's good
Sorry for let you down. The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
If you have any problems, feel free to contact us via email or online chat
This was my first buying experience. It was hard to track my order once I received notice the order had been shipped. The red sweater with the reindeer face was beautiful and based on the size listed I ordered a size M and it does run small. All of the items were packaged well and as far as the details they were right on.
Always a wonderful experience. So many beautiful items with great prices.
Every thing was okay,but I think the shipping charge is to high I like their fashions, but I won't order again unless shipping is lower.
Loved the styles, colors and hopefully, once I receive it all, I'll love the
Quality of each item bought.
Please check my back orders you did not ship one tshirtdescription floral casual asymmetrical
Neck short sleeve tshirt
Color green size M price 14.75
You claim you gave me a credit, the card I purchased it on was cancelled so you did not credit me! Take care of this and credit this Visa card. I am very unhappy with you insisting you credited my cancelled card. I was HACKED and this was a nightmare, that was why I had to cancel the card I checked with my bank and because the card was cancelled you could not issue a credit to that card! Please check your accounting dept as I will never buy anything from your company again if you do not issue me this credit!
Thank You
Marguerite Berner
M_berner@ shaw.ca
Please check my back orders you did not ship one tshirtdescription floral casual asymmetrical
Neck short sleeve tshirt
Color green size M price 14.75
You claim you gave me a credit, the card I purchased it on was cancelled so you did not credit me! Take care of this and credit this Visa card
Thank you
I ordered a seasonal long sleeve shirt. Delivery took longer than anticipated but when I received it—-wow! Higher quality than I expected!
Easy & Inconvenient and easy delivery time
Likely will order again from this company.
I wish I could have had the 50% off without giving a phone number. I agree with this statement!
Thank you for the feedback and sorry for any inconvenience caused. But we need this information to send you the discount code.
We have given feedback to relevant departments.
If you have any problems, feel free to contact us via email or online chat
I wish I could have had the 50% off without giving a phone number.
I do not recommend ordering from Justfashionnow and I will not order from them again! The advertised sweatshirts were in fact thin slinky material, not at all appropriate for winter. When I contacted them about returning the shirts they stated that they would have to be returned to China and I would have to pay for customs and international shipping which would be quite expensive. They offered me a 15% discount on my order if I would agree not to return my items. It also takes weeks to get an order
I WILL NOT be ordering from them anymore and I do not recommend this seller..
The products I have ordered are true to size and the fabrics are beautiful. Exactly as pictured.
Items were little disappointing not the quality i expected!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have any problems, feel free to contact us via email or online chat
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry for the inconvenience.Do you have an account on our site?If not, you can sign up for an account and can then submit the return request.
Upon checking, we have sent you an email about return and you received it and accpeted our offer.
If you have any problems, feel free to contact us via email or online chat