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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I LOVE the design of the tops, however, the ARM LENGTH for long sleeved tops are 4-6 inches too long. I've cut them off and rehemmed them, but WON'T be getting long sleeved tops again.
The line of clothing is a step above what I can find locally and reasonable priced.
Just not happy to pay $10.00 for shipping & having to pay return postage to get a refund. The refund amount was less than half of the amount a paid for the item. The item it self was sub par to say the least. Last time I will order from the company which is in China with no phone number available. Stay away from this company.
Easy to order but it was impossible to correct mailing address. Find it hard to believe that the rider was shipped out within 5 minutes of ordering. Not able to speak to anyone. Post office was able to find correct address.
Easy but would like to see experiences from others regarding their opinions on your products & service. Also 9.99 for shipping seems very high.
I saked for TUNIC TOPS I chose accoding to the picture, what I received LOOKED NOTHING like the picture. The third one took so long to be proccessed I CANCELED it.
I truly don't remember my experience but I ordered what I wanted and got it.
It was hard to find some places on the page, like where to find the cart, but I did find everything eventually.
Still don't have my return oder over 3 weeks when I returned back to you
Dear customer
Thank you for bringing your concerns regarding the delay in processing your return order to our attention. We apologize for any inconvenience caused, and we would like to address this issue promptly.
We apologize for any confusion, but we have emailed the return label on August 14,2023. We appreciate your cooperation in returning the item to us.
To assist us in tracking the return parcel and expediting the refund process, could you please provide us with the tracking number? This will enable us to locate the parcel and ensure that the refund is processed as soon as possible.
Once we receive the returned parcel, we will issue a 100% product refund through your original payment method within 3-5 business days. We apologize for any delay and assure you that we are working diligently to resolve this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Easy and hope delivery and quality is good
Delivery was fine. Items were as expected. Beautiful fashions.
I seemed to have to keep signing in more than once.
Nice soft material. Shipping was pretty quick considering the distance.
I placed an order Sept. 4,2023 for 6 dresses. I have yet to receive one of the items even though they have charged me for it. They never provide auto updates on the status of your order. You have to keep contacting them. Then it takes several days for them to respond. Customer service is severely lacking.
I like your website and what you offer. However, there are times when items are delayed and you do not notify the customer in a timely manner. I feel I have to track you down at times to get status of my orders.
Shopping throughout your website is fast and easy.
I have purchased 4 different style blouses from Just Fashion. Each one is different and unique. I have gotten many compliments.
Easy to Order, Timely delivery
But I had to order size 12 for my bust, only to find that the waist and hips were too big.
The shoes I received had no likeness to the picture in your ad. They were so poorly made. I got a partial refund but I am still out about $20. Don't feel as though I can trust your site anymore.
Dear customer
Thank you for bringing your concerns regarding the inaccuracy of the product you received and the partial refund to our attention. We apologize for any disappointment or inconvenience caused, and we would like to address your concerns promptly.
We understand that the shoes you received did not match the picture in our advertisement and were of poor quality. We sincerely apologize for any discrepancy between the product and its description. To assist us in resolving this matter, could you please provide us with photographs of the shoes you received? This will enable us to assess the situation accurately and determine the best course of action.
We apologize if the partial refund offered did not meet your expectations. We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product for 100% product refund.
If you are unsatisfied with the partial refund, we would like to offer you the option to return the shoes for a 100% product refund. We have already sent you a return label on August 17,2023, to facilitate the return process. Once we receive the returned shoes, we will process a full refund for the product.
We assure you that we take customer satisfaction and trust very seriously, and we apologize for any doubts or concerns you may have. If there is anything else we can do to rectify the situation or address your concerns, please do not hesitate to let us know.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Needed to return and replace a blouse that was too small. No one responded to my request. I still have it in its plastic wrapping. I'm not sure if I will ever order another thing from your company!
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry we currently don't support exchange, only for return.
About returns, we have checked and confirmed we have sent emails to you on July 4th and July 9th, but we didn't receive your reply. We also sent you an email today. If you still did not receive, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for reaching out to us here. We always strive to provide prompt and efficient service to our customers.We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Needed to find an item by description that I had previously looked at, but there wasn't a search box anywhere.
I returned a top over two months ago using the return directions I was given. I have seen nor have I heard anything. VERY BAD business model. Why would you shop with Justfashionnow when they treat customers so badly.
Dear customer
We apologize for any confusion or delay in processing your return.
According to our records, we emailed you with the return address on July 12,2023. However, we have not yet received the tracking number for the returned package. We kindly request that you provide us with the tracking number so that we can verify if the package has been returned to our warehouse.
Please be assured that we take the processing of returns seriously, and we apologize for any inconvenience caused by the delay. We will investigate this matter further and ensure that your refund is processed promptly once we receive the returned package.
We apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this issue and improve your overall experience with us.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Trying to return and still no return tickets remitted to me.
Dear customer
We apologize for the delay in providing you with return tickets for your orders. We understand your frustration and would like to assist you in resolving this matter as quickly as possible.
Upon reviewing our records, we noticed that we sent an email to you on August 5,2023, regarding your return request. However, we have not received a response from you.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Please check the latest email we sent today and find the return label.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
We apologize for any inconvenience caused by the delay and appreciate your patience and understanding. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Easy shopping, and receive it quickly
I very much like the clothes I have ordered from JustFashionNow! Most of what I have ordered have been good quality and a good fit! However, I have gotten a few in the wrong size sent and a few have been larger than expected! My biggest concern is that I have not been able to reach anyone to get returns sent back. The website give you options and when you click on them there is nothing to help you! Chat's have know one on them! NO address or options!
Also lately when I get an advertisement when I click on a new item there is nothing there! Different categories open up to no pictures, information etc.
I have several items to return for different sizing but can not find any help!
I have for now decided not to purchase anymore clothes until something changes!
Have purchased many times for now 9ver two years. The best online clithing store.
The only thing I regret is the absence of free shipping for returns.
Received in safe packaging. The dress appears to be well made and I am looking forward to wearing it before fall.
Shopping was easy now to rate the item when received. Shopping is really high!
I have paid for 2 hoodie jackets & haven't received them yet- this is some 2 weeks ago. I emailed them last week but received no reply. Please check into what is going on a.s.a.p.
I ordered two things in my size, large. One was too small and the other was too big. I was also charged shipping charges to return them. I was given an option to keep them and get a 50% refund which I haven't seen.
Received my light weight cardigan after waiting weeks, but my 2 pair of pants were out of stock, very disappointing I have been refunded so that's a plus. Not sure if I'll order again even though they offer nice items, it just takes too long to receive and then to be disappointed again. I need to think on this.
Pleasant people to deal with. I had one return of another pair slacks. Return went through smoothly.
Happy with quality! Excellent customer service. The pinstripe pants were too small. I wanted to replace them for another size. Unable because I waited too long after the delivery date.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
About the 3rd item, it is hot sale item and was delayed before shipping. It has been cancelled and the refund was issued to you. Your satisfaction is important to us, and we appreciate your feedback. We will review our inventory management processes to ensure better availability and timely delivery of our products. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW