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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Generally things are so long both in sleeves and length. Many neck lines are so huge. These items for the most part are for the long and lanky, not for a 5'2" XL
I would like to be able to filter for sleeve length. Otherwise great.
Ordered 2 dresses Aug 28. Received one within days. Yay! But no word on the other one. Both were paid for. I had to use chat to get an updated status. Issue was addressed. Hope to still get my dress. Thanks!
Still waiting for 2 items to come,would appreciate an update on their arrival date.Orders prior to this have always arrived.
Mostly all has gone well.One product on another order (butterfly earrings) arrived damaged,but should be easily fixed with some glue.Otherwise,all products have arrived in a satisfactory condition,and all have appeared as advertised.I will certainly keep tabs on the site,as many of the products are really cute and lovely.
I ordered several blouses/shirts in size small. All of them were at least large or XL. They were attractive patterns and I was looking forward to receiving them.Very disappointing. Will not order from them again. Returning them would result in my packaging them and taking to PO, plus paying postage - so will find a 'larger' person who can use them.
I was disappointed with some of the items and loved others.
I wish you had more natural materials to choose from.
Went well.
I wish you had more natural materials to choose from.
It is VERY FRUSTRATING to work out WHAT to buy that will give me FREE SHIPPING.
I found it confusing -- aiming at getting free shipping...
Good presentations and great styles. It was a little bit of a challenge to do returns.
Cheep ly made out of cheep cloths never waste time on this again
Dear customer
We apologize for any disappointment or inconvenience caused regarding the sizing and quality of our products.
We strive to provide accurate sizing information for all our items, but there may be instances where variations occur. To assist us in resolving this matter, we kindly request that you provide us with photos or specific details regarding the sizing issues you encountered. This will allow our customer service team to investigate the matter and provide you with a suitable solution.
Additionally, we apologize if you found our products to be made from low-quality materials. We take pride in offering high-quality items to our customers and regret any dissatisfaction caused. Your feedback is valuable to us, and we will use it to improve our product selection and ensure better quality control in the future. Purchase (except swimwear, bikinis, bags＆accessories, lingeries, bras, final sale) can be returned AFTER goods are delivered within 30 days. Please email us for a return label if you need to return any items.
Thank you for your understanding and support. We value your feedback and look forward to resolving this issue to your satisfaction.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
I was very pleased with the product I ordered, but find the sizing on the small side.
Also, it takes too long to have an item shipped.
I really like the clothes on your site. There's a lot of selection.
The item was well packaged and delivered promptly. I'm pleased with the whole process.
I have reached out twice wanting to return a top that didn't fit as expected ( I used their sizing chart). I have been promised a return label and have yet to receive one. The order process was easy. Delivery time wasn't bad. They were very prompt and courteous in responding to my request. They do not follow through. This is the second time to have this experience. Thought I would try again as I know we all have off moments. I will not be ordering from here again.I don't have money to just" throw away".
The quality of each top were not as portrayed in the photo.
On the two tops, with the same neck opening, the upper neck keeps falling open with the weight of the buttons. I replaced the buttons with lighter ones but the neck still falls open.
The shirt purchased in reality was not quality but very simply made, with cottons still hanging out.
The white t-shirt was in fact a light cream colour which disappointed me.
I could not track what i had ordered at first. But then finally it came clear?
I purchased a Dress for my Granddaughters wedding along with a shirt. USPS didn't deliver the package to me even though they said they did. I am trying to get something done through USPS. This makes 3 packages I didn't get this month even though they said they delivered them.
I've been waiting for my refund to be acknowledged and or approved for several days
Dear Customer,
Thank you for reaching out to us regarding the delay in acknowledging and approving your refund. We apologize for any inconvenience caused and would like to provide you with an update on the current status of your return and refund process.
We are pleased to inform you that we have received your returned package and the refund process is currently underway. Our team is diligently working to process your refund as quickly as possible, in accordance with our refund policy. To provide you with the latest information and updates regarding your refund, we have sent you a new email. Please check your email inbox, including your spam or junk folder, for this email. It will contain the necessary details and updates on the progress of your refund.
If you have any further questions or concerns regarding the refund process or if you need any additional information, please refer to the email we sent you. If you have not received the email or if you require any further assistance, please do not hesitate to let us know. We are here to help and ensure a smooth resolution.
We apologize for any inconvenience caused by the delay in processing your refund and appreciate your patience and understanding. Rest assured, we are committed to resolving this matter as quickly as possible.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Till waiting for my order to be completed since July!
Dear customer
We apologize for any inconvenience caused by the delivery issue.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
The last item in your order was delayed due to it is hot sale item. Please be assured that we are doing everything we can to get it shipped out to you as quickly as possible. We also have sent you an email about your require today.
For more details, you can check the shipping policy here: https://www.justfashionnow.com/information/delivery
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
I'm a return customer, that speaks for itself.
I bought two items and the fit was poor. One was too bg and the other was too small.
Material and style very nice.
The sizing of both was poor.
Went bumpy. Been for over a month for my refund of $ 41.47. What is the problem?
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the refund process.
It takes time to put the information into the system after the package arrives at the warehouse, so there may be cases where the tracking was delivered but our system has not yet recorded it. Hope for your understanding.
We have checked with our warehouse and confimed that your return parcel was received, we will refund you in 3-5 days. And we have replied each of your emails, we also replied your today's email, please check soon. Or you can contact us directly via live chat next time so that we can assist you in resolving the issue as quickly as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Terrible. I can't get a return label. I've been trying for two week. What ever happened to putting a return slip in with the package. Seriously it was must easier. Please help me get a return label
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
About returns, we have checked and confirmed we have sent an email to you on Aug 9th, but we didn't receive your reply. We also sent you an emai today, please check soon. If you did not receive, please try to use another email address (such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you again for your feedback on our response time. We always strive to provide prompt and efficient service to our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
The one I looked at was a v-neck, navy & white with anchor on front. The one I received has a round neck with some sort of flap and the top part is black (not navy) and the anchor is a light blue.
I normally wear a size small but your dresses are very big
First time ordering so will see how everything turns out and what the return policy is
I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!
Nancy S.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the size issue.
There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then we would appreciate it it you can measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter, and we will definitely look into ways to improve our sizing information in the future.
Thank you for taking the time to share your feedback with us.We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW