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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Montana
2 reviews
0 helpful votes
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Beautiful and unusual.
December 26, 2022
Updated review

My shopping experience was a bit mixed up because of my lack of knowledge of the computer.
I love to shop on your site because the clothes are all stylish and different.
Whomever designs the clothes is to be commended.

Date of experience: December 26, 2022

I love the style of your company
June 5, 2022
Previous review

I love the style of your company.
I used to wear dresses all the time.
Yours are the prettiest I've ever seen.

Date of experience: June 5, 2022
South Carolina
3 reviews
0 helpful votes
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Review of my shopping experience
December 26, 2022

Too easy to shop on this site. Beautifully clothing love the designs.

Date of experience: December 26, 2022
New Jersey
1 review
0 helpful votes
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A little back order delay but reasonable. All orders received in reasonable time. Product delighted the recipients and us as gift givers! Email updates were timely and accurate.

Date of experience: December 26, 2022
Missouri
1 review
0 helpful votes
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Not as good as I had hoped
January 25, 2023
Updated review

The clothing is cute and the ordering is simple however, the items take about two weeks to arrive and there is no free returns. Also, if you put an item in the cart by accident, there's no way to delete it.
I bought two items. One was as pictured the other made me feel like I was wearing a costume top.

The sizes are true to size of the two tops I purchased. (The white ruche top and the black with leopard looking top).

Customer service is ok, they have a way to chat with someone through email and they require you to have your order number ready for the form.

Date of experience: December 26, 2022

The ordering was simple
November 26, 2022
Previous review

The ordering was simple. The site is simple to use. Photos could be clearer.

Date of experience: November 26, 2022
Saudi Arabia
2 reviews
0 helpful votes
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It was a good shopping
December 26, 2022
Updated review

It was very good and a wonderful experience, there was very much to choose

Date of experience: December 26, 2022

It easy & trust
January 22, 2022
Previous review

It easy & trust

Date of experience: January 22, 2022
Washington
1 review
0 helpful votes
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Not a good idea to order more til you see how everything fits.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. We recommend you compare the measurements with the clothes you usually wear. Hope this will help.

If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!


Easy to navigate
November 24, 2022
Previous review

Easy to navigate

Date of experience: November 24, 2022
Vermont
1 review
0 helpful votes
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Halfway happy
December 26, 2022
Updated review

I hope that this order comes through as easy as it was to pick things out! I have not received all of my first order but i placed a second order and I'm waiting on delivery hoping it all comes

Date of experience: December 25, 2022

I hope that this order comes through as easy as it...
November 25, 2022
Previous review

I hope that this order comes through as easy as it was to pick things out!

Date of experience: November 25, 2022
New Zealand
1 review
0 helpful votes
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Satisfaction review
December 25, 2022
Updated review

Mostly happy. Sleeves on all items are too long for me and a couple have very wide shoulders

Date of experience: December 25, 2022

Not sure how to save items I might like to go back...
December 25, 2022
Previous review

Not sure how to save items I might like to go back and look at before final decision and going to checkout

Date of experience: November 25, 2022
Texas
3 reviews
8 helpful votes
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We placed two orders in NOVEMBER. Christmas has come and gone and we only received some of the cheap stuff and never received over half of our epensive items. Contacting them gets you nothing but LIES and EXCUSES: They claim to be out of stock, yet STILL ADVERTISE the items for sale!
Then they say they have Covid issues. Then they say order was cancelled by buyer: Yet another LIE! It has been over a month and we have received a few of the cheapest items in single shipments Reason they do that? So they have multiple tracking numbers to claim shipment when people open claims.

The only package that came with a few items was missing ALL of the expensive ones! You contact them and they tell you to be patient. It's been OVER a month and they STILL haven NOT SHIPPED!
PLEASE READ ALL reviews! They are under active investigation by the Better Business Bureau.
Check reviews there and PLEASE DON"T BUY. You will never see your money again or your order.

Date of experience: December 25, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?

Georgia
2 reviews
0 helpful votes
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Coat purchase
December 24, 2022

The purchase was slow arriving. Fit ran true to size chart. Like the style & color. Fabric light weight enough fo the area. Thank you.

Date of experience: December 24, 2022
Illinois
1 review
0 helpful votes
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No confirmation, no expectation for delivery. 3 items ordered and delivered individually weeks apart. No one to contact for customer service, had to go thru paypal just to try to inquire. Very poor on the customer service side.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently. We sincerely apologize for the trouble caused to you.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!


The entire process was confusing and not easy to accomplish
December 15, 2022
Previous review

The entire process was confusing and not easy to accomplish. It took me two and several tries to actually place an order. We'll see what happens with delivery & quality.

Date of experience: November 15, 2022
Texas
1 review
0 helpful votes
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Did not meet expectations!
December 23, 2022

Difficult to return...long and tedious...not simple like other companies!

Date of experience: December 23, 2022
Canada
1 review
0 helpful votes
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Great clothes!
December 23, 2022
Updated review

Awesome Thanks it was very great service and received in a regular amount of time!

Date of experience: December 23, 2022

Awesome
May 26, 2022
Previous review

Awesome - cant wait to get them --- Hope they are not China made...

Date of experience: May 26, 2022

Shopping online is great
February 8, 2022
Previous review

Shopping online is great - but who knows how they fit for size. If this is coming from China then they best be XXL

Date of experience: February 8, 2022
Georgia
2 reviews
0 helpful votes
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It's thin but warm
December 23, 2022
Updated review

Nice item. I ordered a large but the sleeves seem a little tight. Otherwise I like the item.

Date of experience: December 22, 2022

Decent prices but shipping cost is rather high
December 22, 2022
Previous review

Decent prices but shipping cost is rather high.

Date of experience: November 22, 2022
Georgia
2 reviews
0 helpful votes
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Sizes don't match the chart that's given
December 22, 2022
Updated review

If the converter sizes still match your chart, then people will be getting the wrong sizes. Plus they can't return them on a $40 order I received five or six dollars back which means you have beautiful products but they're no good if they don't fit.

Date of experience: December 22, 2022

Hard to figure out sizes
December 22, 2022
Previous review

Hard to figure out sizes

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Great shopping
December 22, 2022
Updated review

It was fast and a lot of selections to choose from

Date of experience: December 22, 2022

It was fast and a lot of selections
November 22, 2022
Previous review

It was fast and a lot of selections

Date of experience: November 22, 2022
Washington
1 review
0 helpful votes
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I found it takes a long time to receive my order.I was reading your reviews and found most of them were not favorable. I am not hoping that in my case. So

Date of experience: December 21, 2022

Very difficult filling out my order and paying for...
December 15, 2022
Previous review

Very difficult filling out my order and paying for my order, First time ordering, kept throwing my ordering out.

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Tops
December 22, 2022
Updated review

Great experience. I have not worn them yet as they are Christmas gift

Date of experience: December 21, 2022

Pay Pal would not work
November 21, 2022
Previous review

Pay Pal would not work

Date of experience: November 21, 2022
Kentucky
1 review
0 helpful votes
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Don't buy it!
January 20, 2023
Updated review

Took forever to receive. Poor quality of clothing! Tried to return item and they offered me a percentage refund and I could keep the item. I wanted to return the item with full refund, and it was like jumping through hoops to complete the refund. The item had to be returned to China and I had to pay the postage! I threw the item out and took the loss! Never again will I buy from them!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2022
Miss W. JustFashionNow Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. Please contact us or reply to our resolution, and we'd love to confirm more details about your return request and communicate with you.
If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!


Check out was easy
November 21, 2022
Previous review

Check out was easy. Waiting to see the quality of the item I purchased.

Date of experience: November 20, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping
January 20, 2023
Updated review

Took over a month to receive order. Second order has yet to be received after one month.

Date of experience: December 20, 2022

First time
November 19, 2022
Previous review

First time.

Date of experience: November 19, 2022

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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