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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Florida
1 review
0 helpful votes
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Love the clothes. I am updating my closet and shopping for a beautiful granddaughter.

Date of experience: January 28, 2023
New Zealand
1 review
0 helpful votes
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Mail order clothing JustFashion
January 28, 2023

Great site, easy to find details and pay, poor quality goods unfortunately

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Never buy anything from them
February 27, 2023

The return center is in China, you have to pay for the return and they only refund 15% of the price. I will never order from them again, the products not match the pictures, also I paid a big amount for shipping for my order. If I knew they were in China, I would never order from them.

Date of experience: January 28, 2023
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback. We are sorry that you are not satisfied with our resolution for your return request. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we'll compensate the buyer with a partial refund to reduce the buyer's return cost. Sorry, you're not satisfied with the solution.

We'll keep improving our products, delivery, and service. If you have questions about your order, please contact us by email at [email protected] or by chat online. JUSTFASHIONNOW is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Have a good day!

GB
1 review
0 helpful votes
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Pricy postage costs, ok products, pestered ever since
February 27, 2023
Updated review

The quality is ok and the browsing of the site can be addictive. Postage is pricey, specially for one pair of leggings and made them expensive for what they are. My main issue is that I am now plagued with messages from this company several times a day to the extent that they are becoming a nuisance. I should unsubscribe but like browsing.

Date of experience: January 28, 2023

Waiting to see if the quality is there but the browsing...
January 28, 2023
Previous review

Waiting to see if the quality is there but the browsing is addictive. Postage is pricey too, specially for one pair of leggings!

Date of experience: December 29, 2022
Iowa
1 review
0 helpful votes
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Frustrating
February 27, 2023

I have tried on a few occasions to use coupons w/o luck. Have one now for 20% off, code TY20 that expires 02/28/2023. Frustrating.

I wasn't happy with my last order as much. Will be returning some items. Or maybe not as postage for returns to China is expensive! I'm finding info on some clothing is incomplete, or different than what I receive. Sizing is hit or miss. And items that look like sweater material online, are not, and that changes the whole look. I really want to love the clothes, but they don't always translate from photo to real life.

Date of experience: January 28, 2023
Australia
1 review
0 helpful votes
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I read that if I spend $79.00 then shipping is free but it's not. I was charged shipping fees. Also I click Aust Currency but was charged US $ plus I had to paid conversation fees as well. So it was rather pricey

Date of experience: January 27, 2023
New Zealand
1 review
0 helpful votes
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New customer's thoughts.
January 27, 2023

Not all items were received and there was no indication of when the missing items would be sent.
Also, as I ordered a number of items the print on the enclosed packing slip was so small as to be unreadable.

Date of experience: January 26, 2023
Tennessee
1 review
0 helpful votes
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Great variety and price but returns was a nightmare

Date of experience: January 26, 2023

Great variety and great price
December 27, 2022
Previous review

Great variety and great price

Date of experience: December 26, 2022

Easy and love pay pal
December 13, 2022
Previous review

Easy and love pay pal

Date of experience: December 13, 2022
Canada
3 reviews
2 helpful votes
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I've enjoyed shopping at Just Fashion
January 25, 2023
Updated review

I received all items ordered with the exception of one dress and have received no update on it.

Date of experience: January 25, 2023

Very smooth process
December 13, 2022
Previous review

Very smooth process

Date of experience: December 12, 2022
Australia
1 review
0 helpful votes
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As stated above. Will give your email address to my friends

Date of experience: January 25, 2023

Very good experience so far
January 25, 2023
Previous review

Very good experience so far

Date of experience: January 25, 2023
New Zealand
1 review
0 helpful votes
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So! So!
February 24, 2023
Updated review

The quality of the clothing I chose is better than I expected and I absolutely love the products. The only;problem is
That they are too large for me and I would describe the return process as very difficult and the cost of the returns is
More than what the items I purchased.
Someone is going to enjoy them when I take them to a shop that helps the less fortunate people in our town.

Date of experience: January 24, 2023

Awesome products
December 26, 2022
Previous review

Awesome products - can't wait until my purchases have arrived

Date of experience: December 25, 2022
Canada
3 reviews
0 helpful votes
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Love this site. Good quality items for reasonable price. Fabrics not always what it looks like in pictures, but usually very nice.

Date of experience: January 24, 2023

Mostly good
January 1, 2023
Previous review

Mostly good. Some items are great, but others were not what I expected. I'm hoping this one will be great!

Date of experience: December 31, 2022

Not too bad
June 14, 2022
Previous review

First order placed in 2021 items were way too big. Hoping the sizing on this order is better. The sizes are tricky - I normally wear a large and had to order XXL in dresses, but that size is too big in tops. Some tops are okay in XXL and others fit like tents. Consistent sizing would help a lot!

Date of experience: June 14, 2022

Sizes are inconsistent but products are good quality
June 24, 2022
Previous review

Sizes are inconsistent but products are good quality. Shipping is very expensive

Date of experience: May 24, 2022

First order placed in 2021 items were way too big
May 15, 2022
Previous review

First order placed in 2021 items were way too big. Hoping the sizing on this order is better.

Date of experience: May 15, 2022

I ordered the wrong size and they were too big.
August 26, 2021
Previous review

Products were not as high quality as they appeared. Probably won't order from this site again.

Date of experience: August 26, 2021
New Mexico
1 review
0 helpful votes
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Prices are competitive; quality is good BUT if you do have the need to return, beware that your package came from and needs to be returned to CHINA. You are responsible for return fees so they can get costly for out of the country returns because of customs fees, etc. Just Fashion Now knows this so when you request a return shipping label, they offer to refund you 15% of the cost of the returned items instead of sending them back. I ordered 5 items - 4 received; 2 of which are too big and I need to return. Those two items costed me about $80.00 - I will be refunded under $10.00. I don't know the exact cost to return to China, but I can tell you that my boss ordered 3 dresses (to wear to a wedding and couldn't decide which so she ordered the 3 she liked returning what she didn't keep if anything). The items were shipped from the UK. The 3 dresses cost $1,000.00. I had to fill out out all kinds of forms on Fedex, including customs forms, all at a cost of OVER $400 TO RETURN THE DRESSES. Knowing that I was scared to go forward with requesting the return label and decided to cut my losses. Needless to say, had I known I was ordering from China, I would have probably not ordered. So this applies to any online ordering, PLEASE find out where your items are shipping from BEFORE your place an order in case they need to be returned.

No where on the receipt does it say shipping out of the country, all it says is customer is responsible for return shipping costs.

Date of experience: January 23, 2023
Canada
1 review
0 helpful votes
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Sweater
January 23, 2023

Was disappointed in the quality of the sweater. Cost of returning it is not worth it.

Date of experience: January 22, 2023
Canada
1 review
0 helpful votes
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It adds up fast.
February 22, 2023
Updated review

Easy to follow program. Like the items for sale and the prices are fair. However with the exchange rate and the fee for shipping and handling, it's just way to expensive for me. Maiybe when the economy immproves...

Date of experience: January 22, 2023

Easy to follow program
November 27, 2022
Previous review

Easy to follow program. Like the items for sale and the prices are fair. Thank-you
Mary

Date of experience: November 26, 2022
New Zealand
1 review
0 helpful votes
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Most too big and had to be returned.
February 21, 2023
Updated review

Unfortunately the sizings were far too big for me. From the four purchased I had to return three, which was unfortunate. Now just awaiting refund.

Date of experience: January 22, 2023

Great prices...
December 22, 2022
Previous review

Great prices...will be keen to receive to ensure I have selected correct sizing.
Thank you...Happy Christmas

Date of experience: December 22, 2022
GB
1 review
0 helpful votes
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Ordered product 15th December still not arrived 20th January 2023. They won't refund don't touch them with a barge pole

Date of experience: January 22, 2023
California
1 review
0 helpful votes
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Just Fashion Orders
January 22, 2023

I had difficulty returning to see my original Oder so I could track everything I ordered. Very hard to ch on any of my orders to tract them. Did speak to customer service one and was assured they were on order. It should be easier to track your orders.

Date of experience: January 21, 2023
Missouri
3 reviews
0 helpful votes
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Very happy!
January 21, 2023

Website is good, easy to use--items so far have been good quality and well-fitting!

Date of experience: January 21, 2023
Colorado
1 review
0 helpful votes
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Took a long time
February 20, 2023

I would like to see more details of the product.
This week ( March 15) I received the last if my order placed end of January. So took a long time to get everything. The products are of a really good quality. It was worth the wait!

Date of experience: January 21, 2023

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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