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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Love the clothes. I am updating my closet and shopping for a beautiful granddaughter.
Great site, easy to find details and pay, poor quality goods unfortunately
The return center is in China, you have to pay for the return and they only refund 15% of the price. I will never order from them again, the products not match the pictures, also I paid a big amount for shipping for my order. If I knew they were in China, I would never order from them.
The quality is ok and the browsing of the site can be addictive. Postage is pricey, specially for one pair of leggings and made them expensive for what they are. My main issue is that I am now plagued with messages from this company several times a day to the extent that they are becoming a nuisance. I should unsubscribe but like browsing.
Waiting to see if the quality is there but the browsing is addictive. Postage is pricey too, specially for one pair of leggings!
I have tried on a few occasions to use coupons w/o luck. Have one now for 20% off, code TY20 that expires 02/28/2023. Frustrating.
I wasn't happy with my last order as much. Will be returning some items. Or maybe not as postage for returns to China is expensive! I'm finding info on some clothing is incomplete, or different than what I receive. Sizing is hit or miss. And items that look like sweater material online, are not, and that changes the whole look. I really want to love the clothes, but they don't always translate from photo to real life.
I read that if I spend $79.00 then shipping is free but it's not. I was charged shipping fees. Also I click Aust Currency but was charged US $ plus I had to paid conversation fees as well. So it was rather pricey
Not all items were received and there was no indication of when the missing items would be sent.
Also, as I ordered a number of items the print on the enclosed packing slip was so small as to be unreadable.
Great variety and price but returns was a nightmare
I received all items ordered with the exception of one dress and have received no update on it.
As stated above. Will give your email address to my friends
The quality of the clothing I chose is better than I expected and I absolutely love the products. The only;problem is
That they are too large for me and I would describe the return process as very difficult and the cost of the returns is
More than what the items I purchased.
Someone is going to enjoy them when I take them to a shop that helps the less fortunate people in our town.
Awesome products - can't wait until my purchases have arrived
Love this site. Good quality items for reasonable price. Fabrics not always what it looks like in pictures, but usually very nice.
Mostly good. Some items are great, but others were not what I expected. I'm hoping this one will be great!
First order placed in 2021 items were way too big. Hoping the sizing on this order is better. The sizes are tricky - I normally wear a large and had to order XXL in dresses, but that size is too big in tops. Some tops are okay in XXL and others fit like tents. Consistent sizing would help a lot!
Sizes are inconsistent but products are good quality. Shipping is very expensive
First order placed in 2021 items were way too big. Hoping the sizing on this order is better.
Products were not as high quality as they appeared. Probably won't order from this site again.
Prices are competitive; quality is good BUT if you do have the need to return, beware that your package came from and needs to be returned to CHINA. You are responsible for return fees so they can get costly for out of the country returns because of customs fees, etc. Just Fashion Now knows this so when you request a return shipping label, they offer to refund you 15% of the cost of the returned items instead of sending them back. I ordered 5 items - 4 received; 2 of which are too big and I need to return. Those two items costed me about $80.00 - I will be refunded under $10.00. I don't know the exact cost to return to China, but I can tell you that my boss ordered 3 dresses (to wear to a wedding and couldn't decide which so she ordered the 3 she liked returning what she didn't keep if anything). The items were shipped from the UK. The 3 dresses cost $1,000.00. I had to fill out out all kinds of forms on Fedex, including customs forms, all at a cost of OVER $400 TO RETURN THE DRESSES. Knowing that I was scared to go forward with requesting the return label and decided to cut my losses. Needless to say, had I known I was ordering from China, I would have probably not ordered. So this applies to any online ordering, PLEASE find out where your items are shipping from BEFORE your place an order in case they need to be returned.
No where on the receipt does it say shipping out of the country, all it says is customer is responsible for return shipping costs.
Was disappointed in the quality of the sweater. Cost of returning it is not worth it.
Easy to follow program. Like the items for sale and the prices are fair. However with the exchange rate and the fee for shipping and handling, it's just way to expensive for me. Maiybe when the economy immproves...
Easy to follow program. Like the items for sale and the prices are fair. Thank-you
Mary
Unfortunately the sizings were far too big for me. From the four purchased I had to return three, which was unfortunate. Now just awaiting refund.
Great prices...will be keen to receive to ensure I have selected correct sizing.
Thank you...Happy Christmas
Ordered product 15th December still not arrived 20th January 2023. They won't refund don't touch them with a barge pole
I had difficulty returning to see my original Oder so I could track everything I ordered. Very hard to ch on any of my orders to tract them. Did speak to customer service one and was assured they were on order. It should be easier to track your orders.
Website is good, easy to use--items so far have been good quality and well-fitting!
I would like to see more details of the product.
This week ( March 15) I received the last if my order placed end of January. So took a long time to get everything. The products are of a really good quality. It was worth the wait!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Thank you for your feedback. We are sorry that you are not satisfied with our resolution for your return request. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we'll compensate the buyer with a partial refund to reduce the buyer's return cost. Sorry, you're not satisfied with the solution.
We'll keep improving our products, delivery, and service. If you have questions about your order, please contact us by email at [email protected] or by chat online. JUSTFASHIONNOW is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Have a good day!