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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Confusing prices - total added, then special price when deducted? Shirts are a little small for size.
I just love the huge selection of fashion to choose from, and that most things are offered in many different colours, but I caution customers to check twice about the sizing/measurements. Some things tend to fit smaller.
I strongly disagree with JFN's return policy. It is extremely expensive to return items for a refund since customers would have to pay to return articles to China. This is not good customer relations. Twice I have been misled when ordering from JFN. The sizing was wrong. I ordered the items in size XXL and when I received them they only fit like size L. I could not return them because it was so expensive for the postage to China and especially because I had to have a tracking number which made it more expensive. When I complained, I was told I would get a percentage off on my next order, which is this present order, but I did not. You have terrible customer service and do not have accurage sizing. If the article I ordered in size Small (6 to 8) is too small, I will never order from JFN again and I will make it known what a poor company you are.
I purchased 3 times from the store the 3. Times I received my item's different colours and different look, when I wanted my refund and return they told me I have to pay for the shipping cost, this is was my last time buying from judtforfashion
SCAM! I have waited 3 months for my order only to be told today that it was destroyed because I put the WRONG ZipCode on my order. FYI, both my phone & PayPal automatically fill this in- with the CORRECT Zip Code! After much arguing, I was offered a 30% refund. This was eventually upped to 50%.
BEWARE! SCAM!
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue.
We are a legitimate company. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
Regarding delivery issues, we will only deliver goods according to the shipping address left by the customer. Therefore, please ensure you entered the correct shipping address when ordering. We are not responsible for delayed shipments due to invalid addresses.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
I ordered a dress and used the chart included with the ordering page. The dress was way too small.
Dear customer
Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.
Upon checking, there is no dress in your recent order. Please kindly contact our customer service to provide the order number you mentioned so we can check for you.
We don’t have a standard size. Our size chart is accurate. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
I found your pages confusing. Especially the check out where I needed to put in a code.
I had no trouble selecting my items. Had lots of fun browsing
JusI loved seeing all the new fashions, However, I am still waiting on a delivery which was delayedt loved browsing.
This has been so easy. The fashions are great too and I will be purchasing more items from them in the future
Lots of choices, great prices! The quality of the merchandise is very good. I am pleased with the way they fit; they are true to size. Very fast turnaround on the delivery. I would order again from this merchant.
I love the choices that JustFashion Now has. They are quick to deliver ordered items; there is no waiting weeks for your order to arrive. The clothes are true to size, and that makes a big difference when ordering from a catalog. Other catalogs I have ordered from are often disappointing in their sizes given; they just don't fit the way they are sized.
I ordered several pieces of clothing from this company and shipping is taking forever much longer than Shein. They can not provide any information about the whereabouts of the order and their tracking page simply says "processing" Today I finally received 1 out of 4 pieces and again no explanation.
Dear customer
Thank you for bringing the delivery issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Usually after the parcel shipped, the shipping email will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list. We also sent you an email today about your order status, please check soon. You can check the shipping policy here: https://www.justfashionnow.com/information/delivery
Due to system upgrade, the system status has not been synchronized yet, so it says "processing", this issue has been reported to related department. Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that one item in your order was shipped. The other items in your order are hot sale items and have not been shipped yet. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Size measurement doen't seem to be correct, check your regular vs plus size. The description of color is incorrect as picture, pink is not kakai. Material is dry clean? It took too long for delivery, plus I have to pay to ship it back!
Dear customer
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or inconvenience caused.
There is a Laundry Tips under the product details of each product, where you can check the washing precautions.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
About the size issue, please note that our size chart is not universal, different product sizes will vary. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding the color, we want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations in color due to differences in screen displays or lighting conditions during the photo shoot.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.justfashionnow.com/information/returns
We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Size measurement doen't seem to be correct, check your regular vs plus size.
The shoes were mediocre, rather cheaply made. The dress fit was too small and not as pretty as on the web page.
I was hoping for more plus sizes and slightly longer dresses
I am still waiting on a refund and you said i entered incorrect tracking number. That is not correct. According to your system one item is saying the refund is processing but not the other. Considering they were returned in the same parcel that is not possible.
I have been satisfied with quality on about half of my products. Some cottons are very poor qulity and shoes and handbags are disappointing.
Ptrobably wont buy again unless my refund is made promptly.
Three significant orders of at least 6 items in each. Only have the first one but quality was so good i had confidence to order more. It arrived very quickly so looking forward to my next two orders.Going into summer in
Australia so discounts helped to offset the poor exchange rate for me.
Wide selection of beautiful fashions! Easy to navigate through site.
Easy to order. My last order took longer to come but I finally got it and very happy with it that's why I'm re ordering.
I love everything I have ordered and will definately shop again.
I don't like the material that the clothes a made from. The 5 pair of shorts that I ordered where so small that a 10 year old couldn't wear them. I am so very disappointed in the money that I WASTED. Your company is a ripp off. I wanted to return everything and I was told that by the time I paid shipping and returned the clothes I would only receive so much money back. I will NEVER buy anything from your company again!
Love your clothes and how they fit. Ordering is so easy
Easy and enjoyable. At times I end up buying more than I really need in order to meet the minimum required for free shipping.
Very easy! Love the variety in choices. Items ordered and received were everything as expected. Very happy shopping experience.
Never received half of what I ordered. They refunded practically my whole order I have tried to order a tank top they keep showing for sale on webpages but it's never available and never restocked. Very disappointing
Dear customer
Thank you for bringing the delivery issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Please note that while we strive to maintain accurate inventory levels on our website, there may be instances where an item shows as available for purchase but is actually out of stock due to unforeseen circumstances such as high demand or supplier delays. We would appreciate it if you can send the tank top's spu or link to our customer service center for further checking.
After checking, only 2 items in your order have not delivered, they are out of stock now. We have sent an email to you about your require today, please check soon.
We understand how frustrating this can be and we are working on improving our inventory management system to prevent such issues in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
I ordered 3 items in August-received 2 after 4 weeks and still don't have the 3rd item. Product #******* ladies pants. Of the 2 items I received 1 fit nicely but the other (a sweatshirt) was fine in neck & sleeves but very tight from breast down. I'm usually a small or medium size 8. I emailed the customer service but did not get a response.
Great variety of items and easy site navigation
All the products I received were to big for me and ordered a small size
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the size issue.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size because sizing varies between our items.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter, and we will definitely look into ways to improve our sizing information in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for taking the time to share your feedback with us. Sorry to bring you a bad shopping experience.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations in color due to differences in screen displays or lighting conditions during the photo shoot. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
About returns, our return policy states that buyers are responsible for return shipping. You can check our return policy here: https://www.justfashionnow.com/information/returns
We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW