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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Arizona
1 review
1 helpful vote
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Disappointed
September 3, 2021
Updated review

Disappointed with the very long wait for delivery plus when I received it nothing fit and the return policy is terrible a d I had to pay for return postage
I pray that they will refund my $73 that they were going to give me $7 to keep merchandise and no refund. Who does business like that.

Date of experience: August 4, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]


Great choices
July 5, 2021
Previous review

Great choices

Date of experience: July 5, 2021
Colorado
1 review
0 helpful votes
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Nice tops!
August 4, 2021
Updated review

Pictures of the back of the garments would be helpful.

Delivery time is long.

Date of experience: August 4, 2021

Pictures of the back of the garments would be helpful
July 4, 2021
Previous review

Pictures of the back of the garments would be helpful.

Date of experience: July 4, 2021
Florida
1 review
0 helpful votes
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Fashion at a nice price
August 4, 2021
Updated review

Nice fashions, easy to use website. Clothes are well constructed and affordable.

Date of experience: August 4, 2021

Nice fashions, easy to use website
June 16, 2021
Previous review

Nice fashions, easy to use website.

Date of experience: June 16, 2021
California
1 review
0 helpful votes
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Had trouble using Afterpay. Not sure why. Switched to Paypal, it went through. Was able to place my order, and have received my items.

Date of experience: August 3, 2021

Had trouble using Afterpay
March 24, 2021
Previous review

Had trouble using Afterpay. Not sure why. Switched to Paypal, it went through.

Date of experience: March 23, 2021
Canada
2 reviews
0 helpful votes
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Sizing is on the small size
August 4, 2021
Updated review

It would be great if you stated what size the model was wearing. This from a man who takes a guess at the sizes. I got wrong sizes.

Date of experience: August 3, 2021

It would be great if you stated what size the model...
July 4, 2021
Previous review

It would be great if you stated what size the model was wearing. This from a man who takes a guess at the sizes.

Date of experience: July 4, 2021
California
3 reviews
1 helpful vote
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Sizes Don't Run True!
August 4, 2021
Updated review

Based on each of 7 different tops I ordered, from L to 3X, were way too small for me to wear. All seven on the tops, which were exactly as pictured on the website, were not wearable because of being at least 2 to 4 sizes too small! If I ever order from this website again, and there were other tops that interested me, I shall "upsize" at least 2 to 4 sizes larger than my normal size (which is L).

Date of experience: August 3, 2021

Love the variety
July 4, 2021
Previous review

Love the variety -- and the sizing helps!

Date of experience: July 4, 2021
Michigan
3 reviews
0 helpful votes
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Easy website to order from and sizes, product descriptions are clear. Fast and stress free checkout.

Date of experience: August 3, 2021

Easy website to order from and sizes, product descriptions...
July 4, 2021
Previous review

Easy website to order from and sizes, product descriptions are clear. Fast and stress free checkout.

Date of experience: July 4, 2021
Florida
1 review
0 helpful votes
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Not a Happy Camper
September 2, 2021
Updated review

My first order. It will be my last. Quality not good. Large size is really extra-large. Two shirts were not photographed to show all aspects of garments. Very disappointed.

Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to improve the quality of our products.

If you run into any issues, please do not hesitate to contact us at [email protected]


My first order
August 2, 2021
Previous review

My first order. Hoping the quality is good.

Date of experience: July 3, 2021
Canada
1 review
0 helpful votes
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Birthday gifts for daughter
September 2, 2021
Updated review

I found your billing a little confusing. Also, money seemed to be deducted from my account before all the items I had ordered were shipped.

Date of experience: August 3, 2021

Very slick and efficient
June 21, 2021
Previous review

Very slick and efficient.

Date of experience: June 21, 2021
Texas
1 review
0 helpful votes
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Good value and nice designs.
August 3, 2021
Updated review

Your small sizes seem to be larger than expected. Otherwise, fine.

Date of experience: August 3, 2021

Your small sizes seem to be larger than expected
May 2, 2021
Previous review

Your small sizes seem to be larger than expected. Otherwise, fine.

Date of experience: May 2, 2021
Illinois
1 review
0 helpful votes
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Liked the item
August 3, 2021
Updated review

Ist time shopping with you. It was easy to place order, but I would like to see what quality and fit I will recieve.

Date of experience: August 3, 2021

Ist time shopping with you
July 2, 2021
Previous review

Ist time shopping with you. It was easy to place order, but I would like to see what quality and fit I will recieve.

Date of experience: July 2, 2021
Texas
3 reviews
0 helpful votes
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Arrived timely. Tops were as described and I love them.
August 3, 2021
Updated review

Very pleasant and easy to order. Merchandise arrived sooner than expected.

Date of experience: August 3, 2021

Easy transaction
July 4, 2021
Previous review

Easy transaction

Date of experience: July 4, 2021
Oklahoma
3 reviews
0 helpful votes
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There are lots of beautiful things to choose from.

Date of experience: August 3, 2021

There are lots of beautiful things to choose from
July 3, 2021
Previous review

There are lots of beautiful things to choose from.

Date of experience: July 2, 2021
Georgia
1 review
0 helpful votes
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Great product
August 3, 2021
Updated review

I was gonna order a lot more cause I thought I was getting thirty percent off but when I tried to use it it didn't work. Not happy about that

Date of experience: August 3, 2021

I was gonna order a lot more cause I thought I was...
July 30, 2021
Previous review

I was gonna order a lot more cause I thought I was getting thirty percent off but when I tried to use it it didn't work. Not happy

Date of experience: June 30, 2021
New York
1 review
0 helpful votes
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I've ordered around 3 times on this website and have not been disappointed. Shipping does not take long and the wait is worth it.

Date of experience: August 3, 2021
Canada
1 review
0 helpful votes
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Also under "materials" not good enough to say "blended cotton. It needs to give the percentage of cotton and what other materials are used.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments to update the material information.

We commit to providing a better shopping experience to consumers.


There should be a large "back to shopping button" from...
July 4, 2021
Previous review

There should be a large "back to shopping button" from the cart and from the close up look of an item. Also under "materials" not good enough to say "blend" needs to give the percentage of cotton and other materials. Thanks

Date of experience: July 4, 2021
Illinois
1 review
0 helpful votes
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Order Received Finally
September 2, 2021
Updated review

Website was easy to navigate, but waiting for the items I ordered was another thing entirely! It was easily over a month until I received my order - I didn't realize it would be held up in customs for so long until they released it out for delivery.

Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Stay safe and take care of each other.


Easy website to navigate
June 28, 2021
Previous review

Easy website to navigate

Date of experience: June 28, 2021
Indiana
1 review
0 helpful votes
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I've purchased clothing several times over the last year. I was happy with about 1/2 of the items received but will no longer do business with this company. They have no editing on their order app which allowed me to submit an order with a missing address thanks to computer autofill which I didn't catch. The packages made it to my city, but the post office immediately sent it back to their return address in Las Vegas. Justfashionnow will not allow for shipment back to China so they let the contents be destroyed and refuse to refund my cost. I admit I should have validated the address, but this has happened to me before and the other companys have contacted me before shipping to get the correct address. This company has no quality control in it's shipping department.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

We're sorry about the service that you received on this occasion. Please accept our apologies from the inconvenience this has caused.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]

Nebraska
2 reviews
0 helpful votes
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My first experience shopping Just Fashion Now
September 2, 2021
Updated review

Greatly disappointed. Quality is not the best. Some of the necklines didn't fit me correctly. A couple of the tops didn't fit across the front correctly. The earrings were nice. I was very disappointed especially in the long dress. It looked so beautiful in the picture, but very cheap in person.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

To improve the product quality and service, may I know which items you are not satisfied with?

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.


The only problem I had was with the sub total
July 4, 2021
Previous review

The only problem I had was with the sub total. I didn't know the cost of a free gift was added in. I had not clicked on the final check out, so I was not seeing what numbers had been added together to get the sub total.

Date of experience: July 4, 2021
Massachusetts
3 reviews
0 helpful votes
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I LOST OUT BIG TIME!
September 2, 2021
Updated review

I was unhappy with both garments purchased. They did not fit (way too small on top), and fabric quality was poor. I tried to return them, and costs to ship back to China would have been over $100 (for a $35.00 purchase!). JustFashionNow refunded a small percentage of purchase price, and I lost out on the rest of the purchase price. This is very unsatisfactory. If it's going to cost me money to order from you, I definitely will not order again. I will not be doing any further purchasing from JustFashionNow.com.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]


So far, so good
July 1, 2021
Previous review

So far, so good. First order. I hope it doesn't take forever to get here. Merchandise is appealing on their web site, and prices seem very good, so I am giving them a try.

Date of experience: July 1, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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