Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Disappointed with the very long wait for delivery plus when I received it nothing fit and the return policy is terrible a d I had to pay for return postage
I pray that they will refund my $73 that they were going to give me $7 to keep merchandise and no refund. Who does business like that.
Pictures of the back of the garments would be helpful.
Delivery time is long.
Pictures of the back of the garments would be helpful.
Nice fashions, easy to use website. Clothes are well constructed and affordable.
Had trouble using Afterpay. Not sure why. Switched to Paypal, it went through. Was able to place my order, and have received my items.
Had trouble using Afterpay. Not sure why. Switched to Paypal, it went through.
It would be great if you stated what size the model was wearing. This from a man who takes a guess at the sizes. I got wrong sizes.
It would be great if you stated what size the model was wearing. This from a man who takes a guess at the sizes.
Based on each of 7 different tops I ordered, from L to 3X, were way too small for me to wear. All seven on the tops, which were exactly as pictured on the website, were not wearable because of being at least 2 to 4 sizes too small! If I ever order from this website again, and there were other tops that interested me, I shall "upsize" at least 2 to 4 sizes larger than my normal size (which is L).
Easy website to order from and sizes, product descriptions are clear. Fast and stress free checkout.
Easy website to order from and sizes, product descriptions are clear. Fast and stress free checkout.
My first order. It will be my last. Quality not good. Large size is really extra-large. Two shirts were not photographed to show all aspects of garments. Very disappointed.
Sorry that you are not satisfied with the item(s).
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to improve the quality of our products.
If you run into any issues, please do not hesitate to contact us at [email protected]
I found your billing a little confusing. Also, money seemed to be deducted from my account before all the items I had ordered were shipped.
Your small sizes seem to be larger than expected. Otherwise, fine.
Your small sizes seem to be larger than expected. Otherwise, fine.
Ist time shopping with you. It was easy to place order, but I would like to see what quality and fit I will recieve.
Ist time shopping with you. It was easy to place order, but I would like to see what quality and fit I will recieve.
Very pleasant and easy to order. Merchandise arrived sooner than expected.
There are lots of beautiful things to choose from.
There are lots of beautiful things to choose from.
I was gonna order a lot more cause I thought I was getting thirty percent off but when I tried to use it it didn't work. Not happy about that
I was gonna order a lot more cause I thought I was getting thirty percent off but when I tried to use it it didn't work. Not happy
I've ordered around 3 times on this website and have not been disappointed. Shipping does not take long and the wait is worth it.
Also under "materials" not good enough to say "blended cotton. It needs to give the percentage of cotton and what other materials are used.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments to update the material information.
We commit to providing a better shopping experience to consumers.
There should be a large "back to shopping button" from the cart and from the close up look of an item. Also under "materials" not good enough to say "blend" needs to give the percentage of cotton and other materials. Thanks
Website was easy to navigate, but waiting for the items I ordered was another thing entirely! It was easily over a month until I received my order - I didn't realize it would be held up in customs for so long until they released it out for delivery.
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Stay safe and take care of each other.
I've purchased clothing several times over the last year. I was happy with about 1/2 of the items received but will no longer do business with this company. They have no editing on their order app which allowed me to submit an order with a missing address thanks to computer autofill which I didn't catch. The packages made it to my city, but the post office immediately sent it back to their return address in Las Vegas. Justfashionnow will not allow for shipment back to China so they let the contents be destroyed and refuse to refund my cost. I admit I should have validated the address, but this has happened to me before and the other companys have contacted me before shipping to get the correct address. This company has no quality control in it's shipping department.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check for you?
We're sorry about the service that you received on this occasion. Please accept our apologies from the inconvenience this has caused.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
Greatly disappointed. Quality is not the best. Some of the necklines didn't fit me correctly. A couple of the tops didn't fit across the front correctly. The earrings were nice. I was very disappointed especially in the long dress. It looked so beautiful in the picture, but very cheap in person.
Sorry that you are not satisfied with the item(s).
To improve the product quality and service, may I know which items you are not satisfied with?
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
The only problem I had was with the sub total. I didn't know the cost of a free gift was added in. I had not clicked on the final check out, so I was not seeing what numbers had been added together to get the sub total.
I was unhappy with both garments purchased. They did not fit (way too small on top), and fabric quality was poor. I tried to return them, and costs to ship back to China would have been over $100 (for a $35.00 purchase!). JustFashionNow refunded a small percentage of purchase price, and I lost out on the rest of the purchase price. This is very unsatisfactory. If it's going to cost me money to order from you, I definitely will not order again. I will not be doing any further purchasing from JustFashionNow.com.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
So far, so good. First order. I hope it doesn't take forever to get here. Merchandise is appealing on their web site, and prices seem very good, so I am giving them a try.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]