Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu.
Also the item material wasn't quite what I expected. When it said cotton blend, I expected more cotton feel. The items were more ‘acrylic, nylon' for my liking. I prefer cotton.
It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu
I ordered a 3x and it looks like a size Medium. Color not same as picture on internet. I'm very disappointed but too much of a hassle to return items back. I donated it to Goodwill‼
I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.
I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.
I ordered three items - 2 tops and 1 dress. All three run small. The dress is not like the one pictured - on the dress I received the graphics are pale, "smudged" yellow, instead distinct yellow roses.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
I ordered on June 15 and received on Aug. 11... I don't think you want to use my description of my experience! Also not as nice as the photo!
The whole experience was easy and quick
Excited about my order but when it arrived I was disappointed because only 2 of the7 items fit. I wanted to exchange one of the items for a larger size but that process wasn't apparent. Also, I want to return the unwanted items but that process is not user friendly because of the time constraints. That needs to be revised.
Can't wait for my order. Hope the quailty is good.
I ordered this cute little dress on the left. I received the one on the right. Nothing like the one ordered. I had no luck with customer service because they said different people have different expectations and the dress is "correct." Not acceptable.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
Lovely selection! Hopefully they fit Confusing about codes to use as unsure which give best discounts Should be automatic system that gives best discount!
Just Received some of my items!
Sadly, disappointed in quality of fabrics used! Will certainly be more attentive to description of fabrics in future if I choose to order again. Perhaps a little more detail in this area would be helpful. Sadly I will be returning about half of my order due to poor fit.
Thank you for your feedback and sorry for the inconvenience.
One order can only get one discount and you have enjoyed it.
As we checked, your parcel(s) both delivered. Which item you have not received? Please advise.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to improve the quality of our products.
If you run into any issues, please do not hesitate to contact us at [email protected]
Lovely selection! Hopefully they fit Confusing about codes to use as unsure which give best discounts Should be automatic system that gives best discount!
The items I received were of poor quality, PLUS despite the fact that I did all the measurements, using the chart provided, they were ill fitting, and therefore unusable to me. I was offered a partial refund. I will not shop with JustFashionNow, in the fututure.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
Doesn't want to except returns, wants to offer particial
credit that is too low for the value of keeping the items
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
Discounts that show are not available --can't figure out how to use them
T cotI would like to see more clothes. I wanted to buy the patriotic red, white and blue blouse. Hard to navigate your site
I would like to see more clothes. I wanted to buy the patriotic red, white and blue blouse. Hard to navigate your site
We bought three items from the JustFashionNow site a couple weeks ago. One of the dress has 6" visible open stitches on the right upper side of the dress. We took a photo and submitted to the site for return. The website customer service replied and declared it is not a defect and discouraged returning the dress. It claimed the high cost of return shipping must be paid by the customer. It offered 15% refund to resolve the issue. I would not buy from this website from now on due to the high return shipping cost and the poor quality control of the product. I think the site knows its cloth may have quality issue and try discouraging return or exchange with high return shipping cost and minimum percentage (15%) refund offer.
Hello the only thing i did not like is the code you Said to enter code APP20 for 20% off but the message Said that I cant get it!
It's not right! Merci
Thank you for your feedback and sorry for the inconvenience.
Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected]
Hello the only thing i did not like is the code you Said to enter code APP20 for 20% off but the message Said that I cant get it!
It's not right! Merci
The fact that you can't return items makes me a first and last time shopper with you.
Sorry that you are not satisfied with the item(s).
As we checked, we never reject your return request.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
Not long to shop before having to pay. Would have bought more!
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Not long to shop before having to pay. Would have bought more!
Had to figure it out since it was my first time ordering from you.
Had to figure it out since it was my first time ordering from you.
Amazing customer service, fast shipping, good quality and amazing product. I love how my dress arrived quickly, just in time for my vacation, also the bracelets look like in the photo on the website. You really can't tell the difference, I'm mesmerized by that.
Garment received was very cheaply made, undersized, and not made of the fabric advertised. It was supposed to be linen, garment has "linen" tag, but I can assure you it is NOT LINEN, rather some cheap, non-breathing, and uncomfortable polyester engineered to masquerade as linen. And beware of the (non) return policy. Items must be returned to Guangzhou, China at buyer expense. Think about that, the return shipping costs would be far more than the value of the garment, and the time required to get the refund on the order of months. Save yourself money and aggravation, avoid these predators! I would give them zero stars if this website had that option.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
Don't know yet. Hope that product is exactly as pictured.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
Don't know yet. Hope that product is exactly as pictured.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]