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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Australia
1 review
0 helpful votes
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Goods received
August 13, 2021
Updated review

It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu.

Also the item material wasn't quite what I expected. When it said cotton blend, I expected more cotton feel. The items were more ‘acrylic, nylon' for my liking. I prefer cotton.

Date of experience: August 12, 2021

It's very hard to ‘continue shopping' where you left...
July 14, 2021
Previous review

It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu

Date of experience: July 13, 2021
Colorado
2 reviews
0 helpful votes
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Dissatisfied Customer
September 12, 2021
Updated review

I ordered a 3x and it looks like a size Medium. Color not same as picture on internet. I'm very disappointed but too much of a hassle to return items back. I donated it to Goodwill‼

Date of experience: August 12, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Quick, Easy, and Convenient
July 6, 2021
Previous review

Quick, Easy, and Convenient

Date of experience: July 6, 2021
Australia
2 reviews
0 helpful votes
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I do not know how to properly outline a review for you.
August 13, 2021
Updated review

I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.

Date of experience: August 12, 2021

I am ordering this item without going into my account...
July 12, 2021
Previous review

I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.

Date of experience: July 12, 2021
Arizona
2 reviews
0 helpful votes
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Sizes run small
September 11, 2021
Updated review

I ordered three items - 2 tops and 1 dress. All three run small. The dress is not like the one pictured - on the dress I received the graphics are pale, "smudged" yellow, instead distinct yellow roses.

Date of experience: August 12, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Nice selection at good prices
July 13, 2021
Previous review

Nice selection at good prices.

Date of experience: July 12, 2021
Hawaii
1 review
0 helpful votes
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Not happy!
August 12, 2021
Updated review

I ordered on June 15 and received on Aug. 11... I don't think you want to use my description of my experience! Also not as nice as the photo!

Date of experience: August 12, 2021

The whole experience was easy and quick
July 12, 2021
Previous review

The whole experience was easy and quick

Date of experience: July 12, 2021
New York
1 review
0 helpful votes
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Happy but Sad!
August 12, 2021
Updated review

Excited about my order but when it arrived I was disappointed because only 2 of the7 items fit. I wanted to exchange one of the items for a larger size but that process wasn't apparent. Also, I want to return the unwanted items but that process is not user friendly because of the time constraints. That needs to be revised.

Date of experience: August 12, 2021

Can't wait for my order
July 13, 2021
Previous review

Can't wait for my order. Hope the quailty is good.

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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Fast delivery. The dresses I bought from this page are the same as the photos on the website. Will order again soon.

Date of experience: August 12, 2021
Montana
1 review
0 helpful votes
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Not What I Ordered!
September 11, 2021

I ordered this cute little dress on the left. I received the one on the right. Nothing like the one ordered. I had no luck with customer service because they said different people have different expectations and the dress is "correct." Not acceptable.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]

Canada
1 review
0 helpful votes
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First Time Customer
September 11, 2021
Updated review

Lovely selection! Hopefully they fit Confusing about codes to use as unsure which give best discounts Should be automatic system that gives best discount!
Just Received some of my items!
Sadly, disappointed in quality of fabrics used! Will certainly be more attentive to description of fabrics in future if I choose to order again. Perhaps a little more detail in this area would be helpful. Sadly I will be returning about half of my order due to poor fit.

Date of experience: August 12, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

One order can only get one discount and you have enjoyed it.

As we checked, your parcel(s) both delivered. Which item you have not received? Please advise.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to improve the quality of our products.

If you run into any issues, please do not hesitate to contact us at [email protected]


Lovely selection!
August 12, 2021
Previous review

Lovely selection! Hopefully they fit Confusing about codes to use as unsure which give best discounts Should be automatic system that gives best discount!

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Very disappointed
September 11, 2021
Updated review

The items I received were of poor quality, PLUS despite the fact that I did all the measurements, using the chart provided, they were ill fitting, and therefore unusable to me. I was offered a partial refund. I will not shop with JustFashionNow, in the fututure.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Great choices, value, and discounts
July 12, 2021
Previous review

Great choices, value, and discounts

Date of experience: July 12, 2021
Florida
1 review
0 helpful votes
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Doesn't want to except returns, wants to offer particial
credit that is too low for the value of keeping the items

Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Discounts that show are not available --can't figure...
August 11, 2021
Previous review

Discounts that show are not available --can't figure out how to use them

Date of experience: July 12, 2021
California
2 reviews
0 helpful votes
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T cotI would like to see more clothes. I wanted to buy the patriotic red, white and blue blouse. Hard to navigate your site

Date of experience: August 11, 2021

I would like to see more clothes
July 13, 2021
Previous review

I would like to see more clothes. I wanted to buy the patriotic red, white and blue blouse. Hard to navigate your site

Date of experience: July 12, 2021
New York
2 reviews
0 helpful votes
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Poor Quality and High Return cost
September 11, 2021

We bought three items from the JustFashionNow site a couple weeks ago. One of the dress has 6" visible open stitches on the right upper side of the dress. We took a photo and submitted to the site for return. The website customer service replied and declared it is not a defect and discouraged returning the dress. It claimed the high cost of return shipping must be paid by the customer. It offered 15% refund to resolve the issue. I would not buy from this website from now on due to the high return shipping cost and the poor quality control of the product. I think the site knows its cloth may have quality issue and try discouraging return or exchange with high return shipping cost and minimum percentage (15%) refund offer.

Date of experience: August 11, 2021
Canada
1 review
0 helpful votes
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CODE
September 11, 2021
Updated review

Hello the only thing i did not like is the code you Said to enter code APP20 for 20% off but the message Said that I cant get it!
It's not right! Merci

Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected]


Hello the only thing i did not like is the code you...
August 7, 2021
Previous review

Hello the only thing i did not like is the code you Said to enter code APP20 for 20% off but the message Said that I cant get it!
It's not right! Merci

Date of experience: July 8, 2021
Michigan
1 review
0 helpful votes
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NO RETURN
September 11, 2021
Updated review

The fact that you can't return items makes me a first and last time shopper with you.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, we never reject your return request.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]


EASY TO FIND WHAT YOU WANTED
July 11, 2021
Previous review

EASY TO FIND WHAT YOU WANTED.

Date of experience: July 10, 2021
Colorado
1 review
0 helpful votes
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Delivery too long!
September 11, 2021
Updated review

Not long to shop before having to pay. Would have bought more!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.


Not long to shop before having to pay
August 10, 2021
Previous review

Not long to shop before having to pay. Would have bought more!

Date of experience: July 10, 2021
New Hampshire
1 review
0 helpful votes
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Took way too long to get this order.
August 11, 2021
Updated review

Had to figure it out since it was my first time ordering from you.

Date of experience: August 11, 2021

Had to figure it out since it was my first time ordering...
July 12, 2021
Previous review

Had to figure it out since it was my first time ordering from you.

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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Amazing customer service, fast shipping, good quality and amazing product. I love how my dress arrived quickly, just in time for my vacation, also the bracelets look like in the photo on the website. You really can't tell the difference, I'm mesmerized by that.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
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Garment received was very cheaply made, undersized, and not made of the fabric advertised. It was supposed to be linen, garment has "linen" tag, but I can assure you it is NOT LINEN, rather some cheap, non-breathing, and uncomfortable polyester engineered to masquerade as linen. And beware of the (non) return policy. Items must be returned to Guangzhou, China at buyer expense. Think about that, the return shipping costs would be far more than the value of the garment, and the time required to get the refund on the order of months. Save yourself money and aggravation, avoid these predators! I would give them zero stars if this website had that option.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]

Israel
1 review
0 helpful votes
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Don't know yet. Hope that product is exactly as pictured.

Date of experience: August 11, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Don't know yet
August 9, 2021
Previous review

Don't know yet. Hope that product is exactly as pictured.

Date of experience: July 9, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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