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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy Transaction and good quality - would have been nice to see free shipping!
This was my first order. What will determine future purchases will depend upon whether I have issues with returns and whether I have to pay return shipping.
Hello. After purchasing one item, a note flashed up saying "continue shopping", which I did, and added another item, but it was not included in my first shop and I am paying for shipping again.
I received a response to my complaint very quickly and was pleased to have been told that I would a receive a shipping refund on my second item. This has been actioned, thank you.
Hello. After purchasing one item, a note flashed up saying "continue shopping", which I did, and added another item, but it was not included in my first shop and I am paying for shipping again.
Il est assez facile de faire des achats sur le site, merci et j'ai hate d'avoir mes vêtements. J'ai reçu ma commande et certain morceau était trop grand pour moi, je trouverais à les donner à quelqu'un. Merci
I was pleased with all my purchases. The only thing was the time it took to get to me. 2 items were out of stock - I wasn't told about this until a few weeks after ordering although the replacement items did arrive very quickly. Most items came as separate deliveries and it took from order date of 8 June to 13 July to get my final 2 items.
I just got my first order today in the mail, love my new blouse fits perfect.
So I order two more purchases today. I will diffently purchase again. Shopping
Experience so far has been great.
Didn't fit and can't seem to be able to return it or get a partial refund.
Very poor customer service. There is no telephone contact and they never answer all of your questions. The online experience was horrible. They offered free delivery and percentages off and then bill you full price. We received a small credit but not enough to cover shipping. We received three shipments, each has their own order number. We still need a return address for items to return and they will not send one. They are very specific that each order requires a separate return address.
Site offered me 50% off but only gave me a JFN discount of much less
The shopping experience is awesome, I will order again in the future.
Thank you for responding to my question about my Country of origin to send my purchase to my correct address.
I liked everything I received. The shipment took awhile but that was to be expected. The prices were very good for the items received. The styles are very cute. I especially like the white leggings as they are SO comfortable and attractive. The adorable tennis shoes. (which attracted me to the website in the first place) were a little too big so I gave them to my sister-in-law and she loves them.
Easy to use and well described. Took too long to arrive or I was just in a hurry for it.
$9.99 shipping is ridiculous. I was not allowed to see the shipping cost before going to the paypal page. Also, I never saw the place to claim my 50% discount. Please adjust price or I will feel ripped off.
Dear customer,
Thank you for your message. We apologize if you were not able to see the shipping cost before going to the PayPal page and did not see the place to claim your 50% discount.
Please note that our shipping rates depend on the weight of the item(s) and the destination country. We do our best to provide accurate shipping costs during the checkout process, but we understand that this may not be sufficient for some customers. We now offer free shipping on orders over $109. In the future, we will also improve the presentation of shipping fees on various pages. Thanks for your feedback again.
Currently, we have a lucky discount event, but please note that this event is a randomly selected promotion with a maximum of 50% off, and not all users will enjoy the 50% discount. We apologize for any misunderstandings this may have caused. In the future, we will strengthen our explanations of such promotions to reduce misunderstandings.
If you have any other questions or concerns about your order, please do not hesitate to contact us at [email protected] or chat with us online, and we will be happy to assist you and meet your needs.
Best regards,
Jules
JUSTFASHIONNOW
Fast shipping ( a must for me) nice quality garments. I would order again
The quality of the items was quite nice for the cost.
Great selections! Good prices. Easy to place orders.
Delivery takes a very long time! I appreciate that it comes form CHina but you ohsould prpare customers for the wait so they don't ordre with an expectation for arrival within a few days
Pay for shipping. Never again will I purchase from this company.
Dear customer,
We are very sorry that you did not receive our return instructions. We have contacted you through multiple channels and provided a return address, but we did not receive a response from you. To resolve this issue, we will send the return address to you again via email. Please check your email inbox or contact us directly to obtain the address. We will process the refund for you after you have shipped the item according to the return instructions and we received it.
We apologize for any inconvenience and trouble this may have caused you. We will ensure that you can complete the return process smoothly and improve our service processes to enhance the customer experience. If you need any other assistance or have any questions, please do not hesitate to contact us at [email protected]. Thank you again for your support and understanding.
Best regards,
Jules
JUSTFASHIONNOW
I purchased the dress for my BFF. When she received her dress, she called me and couldn't stop talking about how beautiful it was.
Niece items to choose from
Quality is poor. I will not buy from this company.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We would like to inform you that you may reach out to us either through live chat or email. Not just email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
If you have any questions or concerns, please do not hesitate to contact us via [email protected] or chat.
Best regard,
Mandy
JUSTFASHIONNOW
Beautiful clothes, several options on payments. Love this kind of shopping!
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your message. We apologize if you have experienced poor customer service and any confusion regarding our policies.
Please note that we do not offer telephone support at this time, but we are available to assist you via email and chat support 24/7. Our goal is to provide excellent customer service and we apologize if this was not your experience.
Regarding the issue with free shipping, we apologize for any misunderstanding. Please note that our free shipping promotion applies to orders with a post-discount total of $109 or higher. If your order did not meet this threshold, shipping charges may apply. The actual amount of your order is $93.19 after it's discounted resulting in you being charged the shipping fee.
We also understand that you received multiple shipments. This is because packages are currently being shipped in the order they are packed to ensure customers receive their orders as soon as possible. Thank you for your understanding in this matter.
We will be happy to provide you with the necessary return addresses. We have already sent you the return address on May 27th. In case you cannot find the email, I will forward the email to you again. The email will be sent to the email address that you use to place the order.
If you still don't receive the return address, please do not hesitate to contact us at [email protected] or chat with us online, as we are committed to providing support and assistance. Thank you again for your support and understanding.
Best regards,
Jules
JUSTFASHIONNOW