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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Ohio
1 review
0 helpful votes
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Top notch!
June 13, 2023

I like the ease of online shopping. This top caught my attention so I thought why not try this top and see if I like this.

Date of experience: June 13, 2023
Florida
2 reviews
0 helpful votes
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Sizing hard to estimate in US sizes. The dress in cm had to be converted to inches, and then the size didn't match the "USA sizes." Neither dress fit. It's very hard and time consuming to try to communicate with seller and to return a product. I kept one blouse and returned two dresses. I have not yet been informed of the arrival of my second return, but I assume it's been received by now. I look forward to seeing that I've been reimbursed for my costs. I shouldered the delivery cost, which was considerable.

Date of experience: June 13, 2023
Arizona
1 review
0 helpful votes
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Love the product not the service
July 12, 2023
Updated review

Having to wait almost a full month for my order to be delivered is unacceptable for me. I love the shoes they are all I hoped they would be, but I would probably not order from you again due to the delay in delivery and the difficulty in navigating your web site to track my order. A good product is nothing without good service! Sorry!

Date of experience: June 12, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by waiting for your order.

Please understand total time = processing time + shipping time. In order you to know our shipping policy better, please check details via https://www.justfashionnow.com/information/delivery. Actually, the order was shipped to you in time. In any cases. We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

As for tracking order. You can check the order status on this page https://www.justfashionnow.com/order-query after filling in your email address and order number. If it is not working, you may contact us anytime to track the order status for you.

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.

If you have any other questions or concerns, please do not hesitate to let us know. Our email is [email protected]

Best regard,
Mandy
JUSTFASHIONNOW


Quick easy
May 13, 2023
Previous review

Quick easy

Date of experience: May 12, 2023
Wisconsin
1 review
0 helpful votes
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Good site.
June 12, 2023
Updated review

I was very pleased with both the prices and the quality of the garments. Please put your return policy and contact information on the website. Since it is difficult to picture exactly how a garment will look on my body, it would be nice if there were a program or app that could show that garment on me, perhaps using my webcam.

Date of experience: June 12, 2023

Please put your return policy and contact information...
June 10, 2023
Previous review

Please put your return policy and contact information on the website.

Date of experience: May 11, 2023
Pennsylvania
1 review
0 helpful votes
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Colorful Tops
June 12, 2023
Updated review

Lovely, colorful top and incredible selection. Sometimes the fabrics don't breathe real well, but they are very pretty and what you see is what you get. Overall, satisfied.

Date of experience: June 12, 2023

First Order
June 8, 2021
Previous review

I knew to expect the order to take a while to be received because it was coming from another country, but the experience was better than expected. The items looked like their pictures and I am pleased with the quality for the price.

Date of experience: June 8, 2021

So far, things went seamlessly, easy
May 9, 2021
Previous review

So far, things went seamlessly, easy.

Date of experience: May 9, 2021
California
1 review
0 helpful votes
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First time shopping
June 12, 2023

Shopping experience was good for the first time shopping on this site

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Nice clothes
June 12, 2023
Updated review

Always on time and my order is always correct. I recommend to family and they are happy too!

Date of experience: June 11, 2023

Easy website
April 21, 2023
Previous review

Easy website

Date of experience: April 21, 2023
Maryland
1 review
0 helpful votes
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Happy
June 12, 2023

Love being able to scroll down through the website.

Date of experience: June 11, 2023
Michigan
1 review
0 helpful votes
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Great products. Terrible delivery.
July 11, 2023
Updated review

The products are great but delivery is very slow. Expedited delivery is too much. Don't order if you're in a rush.

Date of experience: June 11, 2023

Quick order process
August 1, 2022
Previous review

Quick order process. Hoping delivery is not too long.

Date of experience: July 31, 2022
Michigan
2 reviews
1 helpful vote
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DO NOT!
July 11, 2023

I ordered a pair of stretch denim jeans. What I recieved was a pair of stretchy light blue very shiny (like satin) pants. Turns out I have to pay for shipping to China. Um, NO. I am donating them.

Date of experience: June 11, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

We are sorry that you are not satisfied with our item(s).

Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.

According to our policy,customers will have to pay for the return shipping fees. However, we will strive to improve the quality of our products to reduce the inconvenience of returns for our customers. We thank you for bringing this to our attention.

Also. We understand the inconvenience of returning items to China. We are currently working on establishing overseas warehouses to make it easier for our customers to return products. Thank you for your patience and understanding.

If you have any specific concerns or questions about return, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help and will do our best to assist you.

Best regard,
Mandy
JUSTFASHIONNOW

Florida
2 reviews
0 helpful votes
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Partial order
July 11, 2023
Updated review

It was a partial order I received. It took so long to receive the order that I forgot what I had ordered. I felt the quality was average.

Date of experience: June 11, 2023

Only problem was being able to look at choices in color...
May 12, 2023
Previous review

Only problem was being able to look at choices in color etc of what I want. The transaction would not occur.

Date of experience: May 12, 2023
Maryland
1 review
0 helpful votes
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Shirts
June 11, 2023

I found what I wanted and checkout was easy.
The patriotic shirt I purchased fit me beautifully and I had compliments on it.

The other ones I ordered were for my daughter. She also liked them, but has not warn them yet.

Date of experience: June 10, 2023
California
2 reviews
0 helpful votes
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Fun tops but a bit long
June 10, 2023
Updated review

I am usually very satisfied with the colorful tops that I buy on JustFashionNow. Sometimes the material is a bit different than what I expected or the colors were different since computers/laptops might show it a bit differently than real life, but overall my experience has been good.

My tops are always too long so it would be nice if there were petite sizes. I am 5"2 and the tops are for a woman of at least 5'6 or more.

Date of experience: June 10, 2023

Your site was easy to get around on
March 30, 2021
Previous review

Your site was easy to get around on. I am looking forward to getting the tops.

Date of experience: March 29, 2021
Utah
1 review
0 helpful votes
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Good Experience
June 10, 2023

Arrived in good time. Sizes true. Reasonable Price.

Date of experience: June 10, 2023
Nebraska
1 review
0 helpful votes
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Interesting shopping
June 10, 2023
Updated review

Reasonable prices / do have some issues with the sizing

Date of experience: June 10, 2023

Let's see how the sizing works
July 2, 2022
Previous review

Let's see how the sizing works - have never ordered from JustFashion Now before

Date of experience: July 2, 2022
Illinois
1 review
0 helpful votes
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I stil do not have my cloths
July 10, 2023

I am missing merchandise from you it is three tops dont charge me until i get my clothrs

Date of experience: June 10, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

We apologize for any inconvenience this may have caused regarding the missing merchandise from your recent order.

If you mean the 3 items in your previous order. All items were shipped. You can check the order status on this page https://www.justfashionnow.com/order-query after filling in your email address and order number.

About the items in your latest order. We are preparing the order for you. Once it is shipped, you will be notified by email.

If you need additional assistance about your orders, please feel free to contact us by email at [email protected]

Best regard,
Mandy
JUSTFASHIONNOW

California
2 reviews
0 helpful votes
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Disappointed
July 10, 2023
Updated review

The sizes are not what I want. And the dress has many oil stains.

Date of experience: June 9, 2023
Miss W. JustFashionNow Rep
over a year old

Dear customer,

We apologize for any inconvenience you may have experienced regarding the size and quality of your dress.

Regarding the oil stains on your dress, we kindly ask that you provide us with photos of the affected areas so that we can investigate and take appropriate action to rectify the situation for you. We noticed that you have not yet submitted a return request for the unsatisfactory product (the dress has oil stains).

You can also upload photos of the stained dress while submitting the return request on this page https://www.justfashionnow.com/order-query. We would be happy to help resolve this issue as soon as possible and provide you with the necessary instructions for returning or refunding your item.

Regarding the size issue, we advise that you review our sizing chart before making a purchase to ensure that you select the correct size. If you have any specific concerns or questions regarding sizing, please do not hesitate to contact us at [email protected]. Thank you for choosing our company.

Best regards,
Jules
JUSTFASHIONNOW


The sizes are not what I want
May 5, 2023
Previous review

The sizes are not what I want.

Date of experience: April 4, 2023
Nevada
2 reviews
0 helpful votes
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Getting the free shipping to apply it was complicated but finally i got it
THE JFN DOESN'T HAVE CANCELLATION IN PLACE WHEN YOU PLACE AN ORDER WANT TO CANCEL YOU CAN NOT! The customer service email team has no idea that policy doesn't exist on cancellation! They are telling a lie they did not tried to cancel it but it shipped out already is a lie! I placed my order and 1 hr later I put in a request to cancel because of the high shipping prices! I had to receive the cancelled items and payed $11.95 to ship it back to a California return address you finally gave to me. Very unfriendly to customers!

Date of experience: June 9, 2023

I NEED THIS SHIRT BEFORE 7/8 ITS MY BIRTHDAY I WANT...
June 26, 2022
Previous review

I NEED THIS SHIRT BEFORE 7/8 ITS MY BIRTHDAY I WANT MY HUSBAND TO VEAR IT AT MY DINNER PARTY

Date of experience: June 25, 2022
New York
1 review
0 helpful votes
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Wasn't what I expected
June 10, 2023

The jumpsuit that I ordered was not of good quality. It didn't look exactly like the picture. It was too short which the picture showed that it was long.

Date of experience: June 9, 2023
Tennessee
1 review
0 helpful votes
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Very nice!
June 9, 2023

Loved the outfit. Loved the material. Shipping just takes so long at one month.

Date of experience: June 9, 2023

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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