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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Colorado
2 reviews
0 helpful votes
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Not as pictured
September 7, 2021

Disappointed in quality and also I thought the sleeves were longer based on pictures. I pr ever clothes made in the USA.

Date of experience: September 7, 2021
GB
1 review
1 helpful vote
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I am satisfied with my purchase on this website. Better price than in other pages, good service and fast shipping.

Date of experience: September 7, 2021
New Zealand
1 review
0 helpful votes
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Easy to follow especially if a mistake is made it is easy to rectify it.

Date of experience: September 7, 2021

Easy to follow especially if a mistake is made it is...
August 8, 2021
Previous review

Easy to follow especially if a mistake is made it is easy to rectify it.

Date of experience: August 8, 2021
California
1 review
1 helpful vote
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Beautiful dress, good price The dress I bought is beige with black, it is a perfect match with my shoes. Fast delivery and quality product. Very happy with this online purchase!

Date of experience: September 7, 2021
Utah
1 review
0 helpful votes
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Review!
September 7, 2021

It was good except one of the blouses is the wrong size.

Date of experience: September 7, 2021
Virginia
3 reviews
0 helpful votes
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You Get What You Pay For
October 7, 2021
Updated review

I ordered 11 tops. Shipping took two weeks. Several items were not as described on the website so I asked for a return authorization. First step was to send them pictures of the items I wanted to return. After two days they approved the return and sent me the following: "the customer is responsible for return shipping costs and any other related return charges (including possible custom fees)" to China. Followed by: "Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue". After this dose of reality I chose to accept their offer of a 15% refund of the value of the items I wanted to return. Not the ideal situation considering all the issues with their merchandise, but I didn't need this giant hassle to return something to China. One item was advertised as embroidered; it was not. It was a print copy of an embroidery. Another item had a panel that was a different color than the rest of the top, yet it was shown as being the same color. One blouse had a pattern that was quite a bit different than shown. Most everything I bought was advertised as cotton or cotton blend. Nothing was cotton per se, but more likely a rayon blend, which is still soft and comfortable, but not quite as cool. I gave away one item and have to alter two others. Because everything was so cheap, it didn't sting as much as it could have. From now on, I will stick to shopping on US based online retailers. You get what you pay for!

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your opinion is important to us and we really appreciate it.

We value your business and we promise you that we will settle this matter at the best way we can.


Love the selection!
August 8, 2021
Previous review

Love the selection!

Date of experience: August 7, 2021
Virginia
1 review
0 helpful votes
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Unhappy Customer
October 7, 2021
Updated review

The top that arrived was too small, though I used their measurement chart. Also, the real top did not look like the fabric in the photo. When I wanted to return it, I was told I could but it would cost so much to send it back that it wouldn't be worth it. I decided not to bother and not to shop with them again.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

We already cancelled the order HBC02936760 as you requested, and issued the refund on August.

Your opinion is important to us and we really appreciate it.

We will strive to improve the quality of our services and products.


As I proceed from page to page, I get tired of seeing...
August 8, 2021
Previous review

As I proceed from page to page, I get tired of seeing repeats. Otherwise, all is fine.

Date of experience: August 8, 2021
Oregon
1 review
0 helpful votes
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Poor communication!
October 7, 2021

Hard to return to item.

Shipping expensive!
I waited with no infomation that item was on back order and I had an event for which I had ordered it. And, fabric content not well described. Disappointing service.

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

California
1 review
0 helpful votes
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Barb
September 7, 2021

Clothes were fine. Size chart not accurate. Ran small.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Really Like It
September 7, 2021
Updated review

Easy browse, very friendly. I always enjoy shopping here. The app ins not that good. The web page is better.

Date of experience: September 7, 2021

Satisfied
June 2, 2021
Previous review

It was easy. All the information I needed, was just there, and payment wuith PayPal, was just perfect. Now I will wait and see, the delivery and, overall, quality and size. This is a "trying" shopping, and if its as good as it looks, I will be your number one fan.

Date of experience: June 2, 2021

It was easy
May 2, 2021
Previous review

It was easy. All the information I needed, was just there, and payment wuith PayPal, was just perfect. Now I will wait and see, the delivery and, overall, quality and size. This is a "trying" shopping, and if its as good as it looks, I will be your number one fan.

Date of experience: May 2, 2021
Arizona
2 reviews
0 helpful votes
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Cheap but you get what you pay for.
October 7, 2021

I chose items that looked good but it took a long time to get to me and then one of the items was too small. The dress was too small and the cost to send it back made me decide to accept a very small reimbursement and I donated the dress to charity. If I ever decide to shop with you, I'll be sure to select items that are one-size-fits all.

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry for the inconvenience!

Could you please send us the screenshot for your problem to check?

If you run into any issues, please do not hesitate to contact us at [email protected]

Virginia
1 review
0 helpful votes
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Quality of Merchandise
October 7, 2021
Updated review

Trouble checking out, as my normal credit card would not accept a charge from the UK. Had to use an alternate card, but otherwise things were okay.

I love the beautiful designs and patterns that are offered, but was a little disappointed in the quality of the fabric. I would have liked a heavier cotton polyester type of fabric, but it is more of a light silky material which in some cases I will need to wear a camisole underneath so as not to show through to my under garments. Still like, but wish just a little heavier. The order likewise took a long time to arrive.

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the quality of the fabric.

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.


Trouble checking out, as my normal credit card would...
September 6, 2021
Previous review

Trouble checking out, as my normal credit card would not accept a charge from the UK. Had to use an alternate card, but otherwise things were okay.

Date of experience: August 7, 2021
Texas
1 review
0 helpful votes
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Ms Keedy
September 7, 2021

I am giving a 3 since the sizes were not true to fit and the items were more of a polyester blend.

Date of experience: September 7, 2021
Australia
2 reviews
0 helpful votes
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Nice clothes
September 7, 2021

Everything was received in good condition. All looks good and happy so far with fit. Haven't worn all items yet.

Date of experience: September 7, 2021
Canada
2 reviews
0 helpful votes
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Wrong size sent
September 7, 2021
Updated review

Reasonable product but useless. Your website took the wrong size.

Date of experience: September 7, 2021

Good so far
August 8, 2021
Previous review

Good so far

Date of experience: August 7, 2021
Georgia
1 review
0 helpful votes
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Clothes VERY small
October 7, 2021
Updated review

Your website could use some upgrades in technology. Also, would be helpful to see the clothes with views "from the back" on these things as well; all your shots are from the front.

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Your website could use some upgrades in technology
September 6, 2021
Previous review

Your website could use some upgrades in technology. Also, would be helpful to see the clothes with views "from the back" on these things as well; all your shots are from the front.

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
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Size difference
September 7, 2021
Updated review

All three tops I ordered were an XL and all three tops were different sizes. Two I could wear but the third on was so small I had to give it away to my girlfriend. I knew it would fit her she wears a small. I won't be reordering again because it would cost to much to send back to China.

Date of experience: September 7, 2021

Quick and easy
August 8, 2021
Previous review

Quick and easy

Date of experience: August 8, 2021
Pennsylvania
1 review
0 helpful votes
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Not happy
October 7, 2021
Updated review

Very good, so simple to place my order, but not with the experience that when i went to return it to another It was way to expensive and i thought it was coming from the usa. County and not the usa and was not told that in the beginning. I will not order ever again.

Date of experience: September 7, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.


Very good, so simple to place my order
August 7, 2021
Previous review

Very good, so simple to place my order

Date of experience: August 7, 2021
North Carolina
1 review
0 helpful votes
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Surprising pleased
September 7, 2021
Updated review

The clothes are great. Make sure you look at size charts before ordering because they are different for each piece. Order up when you can - better to take in than too small.

Date of experience: September 7, 2021

Excellent website
August 7, 2021
Previous review

Excellent website - hope I like the clothes as much as the website!

Date of experience: August 7, 2021
California
2 reviews
0 helpful votes
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Dress
October 7, 2021
Updated review

Your sizes run small. Also, I prefer cotton to a blend.

Date of experience: September 6, 2021
Miss W. JustFashionNow Rep
over a year old

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


I needed to lower size and had some difficulty getting...
August 8, 2021
Previous review

I needed to lower size and had some difficulty getting back to it. Otherwise good.

Date of experience: August 7, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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